Below are questions to determine if the online connectivity issue is with the workstation settings in Superview, user profile on host, network outage or problems on the host side.
 

Are all workstations online inactive at one branch or all branches?

1. If all workstations at all locations are online inactive and no updates have been made to EZTeller, then something changed on the host mainframe. Contact Fiserv.
2. If other locations are online active and one branch is online inactive, the problem may be with your network.
3. If problem started immediately after updating EZTeller, call EZTeller Client Services at 800-437-2252 for assistance. We will make sure you have the correct files for the updated software. 

Is this a workstation or a user issue?

1. If you can log onto other workstations and work online active without errors, but get errors on a specific PC, the issue is with that workstation.
2. If you log onto a workstation that is online active for other tellers but you receive errors, there is a problem with your Fiserv Navigator profile or your Navigator password. 
    

If a workstation is online inactive for all users:

1. Verify the settings are correct for the workstation in Superview > Profile Options > Workstations > Host and Comms > Comm Sockets.
2. The CStation Name must have a capital C (C1234)
3. If you are receiving an error referencing a Duplicate Station Name, it is usually because two workstations within the bank have been assigned the same CStation Name.
   If settings are correct and there are no duplicate CStation Names, you are not terminal disabled and you have ruled out user profile problems, then you will need to contact Fiserv. Ask them to refresh the C Number.

4. If a teller attempted to log onto a workstation several times using a bad host password, the terminal has probably been disabled on the host side. Call Fiserv and request help in enabling the terminal.

If you log onto a workstation that is online active for other tellers but you receive errors, there is a problem with your Fiserv Navigator profile or your Navigator password. 

1. Go into Navigator and reset your password (6 digits using letters, capital letters or numbers).
2. In EZTeller, go to Other > Modify > Host Security Code, enter your host (Navigator) user code and host password.
3. If you are receiving a host error regarding Invalid Security Codes, changes need to be made to your user setup on the host. Ask your administrator to check your User settings in Navigator.
    

Refer to related articles on configuring workstations and user configuration settings in Navigator.

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