If you want to remove the Servicing Director from a computer, use the Windows Programs Control Panel feature to uninstall the software.

On the Servicing Director server, there will be a "Database" product, and on the desktops, an "Application" product.. 

Important: You must uninstall any service pack updates first, in the reverse order of their installation, before uninstalling the full version.  For example, if you have the 16.2 Servicing Director applications installed with the service pack updates 16.2.1 and 16.2.2, then uninstall 16.2.2 first, then 16.2.1, and finally uninstall 16.2.  Also, in this example, if you uninstall 16.2 with a service pack still installed, you will not be able to install 16.2 again or after this point uninstall the service pack. 

Note:
Uninstalling the Servicing Director Database product does not remove any Servicing Director databases. The databases will not be changed by uninstalling Servicing Director. After completing the Servicing Director database installation, the changes to the databases are permanently made to your databases, and the changes cannot be reversed in the current copy of the databases. If you use the Windows programs list and uninstall the Servicing Director Database product, the Database product will be uninstalled, but the Servicing Director databases will remain online and intact as they were before the uninstall.

Uninstalling the Servicing Director Database product does remove the SvcData folder installed files. After completing the Servicing Director database installation, if you use the Windows programs list and uninstall the Servicing Director Database product, the installed content of the SvcData folder will be removed, so be sure to have a backup copy of the contents as a precaution.

The procedure below is for your system administrator or local IT, who is familiar with the Microsoft Windows procedures to uninstall a program.

1. Open the Windows Control Panel.
2. Click the Uninstall a program link under Programs.
3. Review the list of programs for Servicing Director products.  The Windows Programs list may have more than one entry for Servicing Director, depending on what you have installed on the computer. 

• On the Servicing Director server, the Windows Programs list will list the name "Servicing Director Database".  If present, a service pack update for the Database product will be listed as "Servicing Director Database Update". Optionally on the server, you may have the "Servicing Director Application" listed if someone chose to install the applications on the server. If there are any service pack updates, uninstall them first, starting with the most recent, highest version number service pack.  After all service packs are uninstalled, then uninstall the full version.
• On a Servicing Director desktop, the full version of the Servicing Director applications will be listed as "Servicing Director Application". If present, a service pack update will be listed as "Servicing Director Application Update".  If there are any service pack updates, uninstall them first, starting with the most recent, highest version number service pack.  After all service packs are uninstalled, then uninstall the full version.
• Double-click the listed item(s) you want to uninstall, and click Yes, if prompted to approve uninstalling the products.

4. Close the Windows Control Panel.
5. Delete any user created Servicing Director shortcuts which are still present after uninstalling the Servicing Director applications.
6. (Optional) On a Servicing Director desktop computer, delete the Servicing Director applications program folder, but possibly save the Updates folder. You may want to save the Updates subfolder (if present) of your Servicing Director applications programs folder, depending on if you plan to install the same version of the applications again.  Browse to the folder where the Servicing Director applications were installed. The default location of the Servicing Director applications program folder will be one of the following:
     C:\Program Files (x86)\D+H\Servicing Director

7. If your intention is to permanently remove Servicing Director on what was your Servicing Director server, then have your Micorsoft SQL database administrator take the Servicing Director databases named "Service" and "SvcEventMgr" offline.

ArticleNumber:

000050564