Using an Administrator Command Prompt to Install a Servicing Director Customer Self-Service MSI File

Using an Administrator Command Prompt to Install a Servicing Director Customer Self-Service MSI File

Use the Microsoft procedures which give you elevated administrator access, such as using "Run as Administrator" procedure in combination with a Windows Command Prompt to start the Installation. Refer to your Microsoft support resources for information about using the "Run As Administrator" procedures with Microsoft Installer.

Even administrator users are required to use elevated "Run As Administrator" procedures to install a Servicing Director MSI file. 

What is provided below is one description of current Microsoft procedures to use the "Run As Administrator" access.
  1. Locate the Windows Command Prompt icon on the Windows Start Menu or Tiles.
  2. Right-Click on the Command Prompt icon, and select "Run as administrator".
  3. Locate where you have the Customer Self-Service MSI files stored on the local computer. By default, the location will be "C:\Program Files\DH\Servicing Director\Updates\Customer_Self_Service" or if you are running a 64-bit operating system, the default will be "C:\Program Files (x86)\DH\Servicing Director\Update\sCustomer_Self_Service".
  4. On the open Command Prompt screen, change directories to the location you have for the .MSI file.
  5. Enter one of the following, depending on which MSI file you are installing:
msiexec.exe /i "Customer Self-Service Web Business Only Setup.msi"
msiexec.exe /i "Customer Self-Service Web Investor Setup.msi"
msiexec.exe /i "Customer Self-Service Web Setup.msi"
  1. The Customer Self-Service installation should begin, and complete the installation as documented in the guide provided for Customer Self-Service.
 

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