This article describes the requirements for enabling Servicing Director electronic billing statements.

By default, all Servicing Director borrowers who receive billing statements are set up to receive paper billing statements.

If you add the optional Customer Self-Service web pages add-on product to your Servicing Director product, borrowers can elect to receive electronic statements.  Electronic statements are borrower loan statements viewable online on the Customer Self-Service web Statements page.

To enable electronic billing statements, complete the following steps:

1. Have your local IT or administrator confirm that your Servicing Director system has successfully completed these Customer Self-Service Installation Guide web application server steps:
   1. Installing the Crystal Reports runtime engine.
   2. Assigning Full Control Permissions to the IIS User.

Note: the Installation guide directs you to the web server web.config "DaysToVerify" value="30" setting, which is a key choice for your use of the electronic billing statement. This setting controls how long to wait for a borrower to respond to an automated email message to confirm their choice of statement type. If the borrower has submitted a statement type choice, but has not responded to the email verifying their choice, they cannot resubmit their choice of statement type until the number of days you have for this setting has passed. The default setting is 30 days. Be sure to have this value set to the number of days you want to wait for a borrower to respond, and how long the borrower must wait before resubmitting their choice. 

2. Have your local IT, or email server administrator, confirm that your Customer Self-Service web application server (ILSWebBus) and your Servicing Director database server can send email messages to external email addresses using your company's email server.

   
   The Customer Self-Service web application server sends emails to the email server name you have defined in the System Administration application Table Setup Company screen SMTP server name field. If you change the SMTP server name field, you need to restart your Customer Self-Service web application server web service to have the change effective on the web server. 

Your Servicing Director database server, using the SQL server Windows service, sends SMTP emails to borrowers every time the Monthly Billing Statements Update event is completed to notify electronic statement borrowers about a new statement being available for viewing online. 

3. Enable the required system settings using the Web Setup screen as follows:

   1. On the System Administration application, right-click and open the Web Setup screen.  

   2. Select the Company Setup screen, locate the Borrower Statement Type field, select one of the options that includes Electronic Bill, and then click OK. 

   3. With the Web Setup screen still open, select the Web Page Security, locate the Monthly Statement web page, and then click Edit. 

   4. Edit the Monthly Statement web page so the Borrower web role has the Access setting of Allow, click OK, and then click Close.

   5. Close the Web Setup screen. 

4. Ensure that the loans eligible to have an electronic statement must have a payment method of Billing, EBPP-Print, or EBPP-NoPrint. By default, loans with the payment method of ACH are not eligible for electronic statements, but you can enable the Company Setup ACH option Include in Monthly Billing Statements so all loans with the payment method ACH can also be eligible for electronic statements.
5. Instruct the borrower to opt in to receive an electronic statement. The borrower uses the Customer Self Service web Statements page to submit their choice, and then the borrower must verify their choice by replying to an automated email message from the system.    

When you successfully enable electronic billing statements, these results occur:

• The Customer Service application Borrower Web Access screen shows the Chosen Statement Presentation type selected by the borrower.
  
  Note: The Customer Service application Payment screen also shows the Web Borrower Statement Type field, the type selected by the borrower. If this field is active on the Payment screen, do not change the statement type on this screen, but instead, if a change is needed, have the borrower make the change from the Customer Self-Service Monthly Statement web page. 

• An email is sent to each electronic billing statements borrower each time the Event Manager application Monthly Billing Statements Update event is run.
  
  Note: The email message is only a reminder that the newest statement is viewable online in the Customer Self Service web Statements page. The email does not include a copy of the statement.

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