Online Payments Doesn't Allow Additional to Principal Payments

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• Additional to Principal Option is not available under the Scheduled Payments screen

  On the Scheduled Payments screen, the additional principal box is grayed out if you are accepting a payment on another other date besides the payment due date. Currently the additional to principal field is only active when the loan due date is ...

• Customer Self-Service 2.3 Known Issue: Borrowers Can Submit Additional Online ACH Payments while Another Submitted Payment Is Still Unprocessed

  On Customer Self-Service 2.3 with Customer Self-Service 2.3 Service Pack 1, borrowers can submit additional online ACH payments while another previously submitted payment is still unprocessed, where an existing and pending online payment has not been ...

• Additional Principal Not a Valid Currency Value

  The value entered in the Servicing Director Customer Self-Service Online Payment Screen produces this error: Additional Principal not a valid currency value. Root Cause: Additional Principal field is not a valid money amount or format. Workaround: ...

• Servicing Director Customer Self-Service Online Payment Screen Error: "The additional principal amount must be a value greater than or equal to zero"

  The additional principal amount must be a value greater than or equal to zero. Root Cause: The value entered in the Additional Principal field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and ...

• Servicing Director Customer Self-Service Online Payment Message: "This loan does not accept online payments"

  This loan does not accept online payments Root Cause: This message will appear when the particular loan selected has be set to not accept online payments on the Customer Service ACH Web Payments screen. Workaround: This message will appear when the ...