Out of Memory Error

Out of Memory Error

In Fusion Servicing Director, when you click History or another application button, which is a built-in Crystal Reports-created screen, the applications do not open the screen. Instead, Windows reports an out of memory error. This can be intermittent, and clicking the button may open the screen successfully on some attempts (particularly after opening Fusion Servicing Director).

Workaround:

Solution 1:
Make sure your Windows computer has at least one Windows printer device, and the printer is set as the Windows default printer. This is true even if you will not be printing from the computer. You may use a Windows software printer, such as a "Print to PDF" converter printer. 

Solution 2:
This symptom can mean the Crystal Reports report viewer needs to be reinstalled:

  1. Uninstall from the Windows installed applications control panel the application named The  SAP Crystal Reports runtime engine for .NET Framework (32-bit).
  2. Delete the directory/folder the SAP Crystal Reports runtime engine was using, which by default is:
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0
  1. Continue using the Windows applications control panel, and uninstall the Fusion Servicing Director Application.
  2. Reboot Windows.
  3. Install the Servicing Director applications again. Installing Servicing Director will automatically also install the Crystal Reports because it will be found not installed. 
  4. If the issue is not resolved, look for other software that uses Crystal Reports or interacts with Crystal Reports and/or Servicing Director, such as a Phone Dialing system. Remove other software temporarily to find which one is causing the issue.

ArticleNumber:

000043226

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