Servicing Director 14.1 Customer Self-Service Online Payment Request Page Displays Incorrect Total

Servicing Director 14.1 Customer Self-Service Online Payment Request Page Displays Incorrect Total

When the Payment check box is cleared on the Online Payment Request page (to make a payment not including a regular payment, such as escrow only, additional principal, or late charge payment), the regular payment amount is still included in the total. Note, even though the regular payment was incorrectly included in the total displayed, the correct total (without the regular payment) is submitted.

 

This is an issue caused by Servicing Director Customer Self-Service 14.1.

Workaround:

Apply the Servicing Director Customer Self-Service 14.1.1 service pack. 

ArticleNumber:

000061412