Servicing Director ACH Export File Should Not Have an Offsetting Credit Entry and Should be Unbalanced

Servicing Director ACH Export File Should Not Have an Offsetting Credit Entry and Should be Unbalanced

You may find that your ACH Export file is rejected by your vendor. The reason provided for the reject could be that the Servicing Director ACH Export file needs to be "unbalanced," meaning there should be no offsetting credit entry. Your file contains entry detail records for both debits and an offsetting credit. The file should only contain the debit entries and not the offsetting credit entry to your account.
 

Environment:

ACH Export

Workaround:

In order to get an unbalanced ACH Export file, without the credit record, you should remove the account numbers from the ACH/Credit setup.

In the System Administration:

  1. Go to the Table Setup > ACH control ...edit ACH account.
  2. Click on the Account tab and remove the ABA and account numbers.
The next time you run the ACH Export event, you should have the unbalanced file you need.

ArticleNumber:

000069620