Servicing Director ACH Web Export Does Not Include Credit Record in the Export File

Servicing Director ACH Web Export Does Not Include Credit Record in the Export File

The ACH Web Export file is missing the credit record.

Environment:

ACH Web Export

Workaround:

This may be because in the criteria window of the ACH Web Export event, you have not selected to use any Payment Clearing Account from the field, or you have selected the incorrect Payment Clearing Account.

Another possible reason may be that you have not completed the correct Bank Account setup for your Payment Clearing Account.
This can be seen in the Table Setup > Payment Address Control window.
You can edit and correct Bank Account information in Table Setup > Bank Account.

Please review the Help Topics (F1) for more information on Bank Account Setup, Default Clearing Accounts, and Payment Address Control.

ArticleNumber:

000070017