Tellers at One Location Report that Cashier's Checks are Printing Incorrectly
Tellers at one location report that cashier's checks are printing incorrectly. Other branches are not experiencing this problem.
Environment:
EZTeller where all branches share the same EZTellerServer folder and the same ezt-prt.dat file. There have been no recent software updates.
Workaround:
We see this occur when a branch has received new check stock. The check providers have moved the fields on the checks.
Contact Client Support at 800-437-2252 and we can adjust the check format file.
You have two options:
- We can create a new format file for branch(es) using the new check stock.
- Save the new file into a second EZTeller server folder.
- Edit the ezenterprise.ini file on the workstations to point to the new folder.
- Tellers would sell checks in normal manner: Misc > Sell Check/Cards > Cashiers Check.
- We can create a format file that has the current checks plus the new check format.
- Save into your current EZTellerServer folder.
- Use this method if you are in a thin client environments (Citrix and Terminal Services.)
- Tellers using the original check stock would sell checks in the normal manner: Misc > Sell Check/Cards > Cashiers Check.
- Tellers using the new checks would process in a new way: Misc > Sell Check/Cards > Other Check > NewCC.
- Once all the branches are using the new stock, we can change the format so the new checks are now the Cashier's Checks.
ArticleNumber:
000065189