The OFAC Search Ended in Error.

The OFAC Search Ended in Error.

While using the Ask > OFAC menu option or processing a Sell Check transaction, you receive the error message: The OFAC search ended in error. Contact your supervisor and/or system administrator.

Workaround:

Verify the settings are correct in Superview, the teller workstations are mapped correctly and users have permission to access your OFAC software directory.

Open Superview and select the appropriate work group:

  1. Go to Profile Options > Modules > OFAC.
  2. Verify that the correct OFAC Product is selected.
  3. Verify the URL, Client ID, User ID and Password are correct.
  4. Edit setting as needed, Click Apply and OK.
  5. All tellers will need to exit and restart EZTeller if changes were made.

 

Note: If all tellers are receiving the error and all information in Superview is correct, there may be a problem with the server on which the OFAC software resides. Contact your System Administrator, your OFAC software support or EZTeller® Client Services at 1-800-437-2252.

 

Note: EZTeller interfaces with several OFAC software providers. For specific questions about your OFAC software, please contact your OFAC software provider.

 

 

ArticleNumber:

000040987