Unable to Update Future Payment Due Dates

Unable to Update Future Payment Due Dates

After a loan is added to the system with an incorrect closing date and first payment due date, you tried to delete the payment record and run the SQL query to populate a record into PaymentChange table. The query helps with a new payment change record; however, the future payment due dates still shows the incorrect date.

Workaround:

  1. Delete the SQL query if there is a record inserted in the PaymentChange table using one.
  2. Log into the Servicing Director application.
  3. Go to Customer Service > Payment to access the loan with the issue.
  4. Change the due days to the correct date.
  5. Open the Pmt Chg screen.
  6. Click on Rebuild Payment schedule button. This will automatically create the new records with the correct due dates.

ArticleNumber:

000063078