Downloading Servicing Director or Customer Self-Service

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• Testing Servicing Director Customer Self-Service

  When you have a new installation or new upgrade of the Customer Self-Service web pages, you should initially test the installation using the Customer Self-Service Test Utility. The Test Utility is installed on each Customer Self-Service server (if ...

• Unlocking a Servicing Director Customer Self-Service Employee Login

  Servicing Director Employee users have a login lock specifically for their Customer Self-Service login, separate from their Servicing Director desktop application login. The Servicing Director employee user is also referred to as a Teller in the ...

• Servicing Director Customer Self Service 16.1 Must Be LIcensed

  Customer Self-Service 16.1 must be licensed to be operational. The Customer Self-Service 16.1 installation programs will complete successfully without prompting for or testing for this licensing. However, borrowers and investors will not be able to ...

• Resetting Servicing Director Customer Self-Service Borrower Passwords

  Borrowers can reset their password by answering security questions and verifying a security image that they have set up. If borrowers do not remember their security questions or image, they must contact a customer service representative employee at ...

• Customizing Servicing Director Customer Self-Service Web Page Default Text

  The Customer Self-Service web pages have some default text in their web page code. If you can, use your own web developer resources to customize the text. Note: Servicing Director support provides support for the default web page content and cannot ...