Workaround:
Having the payment moved to the Sweep account can mean there was an error sending the payment over the Realtime Online Payment Interface.
The error sending the payment will be recorded, and the complete text of the error message may indicate the issue or help you troubleshoot this issue.
In FSP there is a tool called Administration Reports. The second item called "RELN - Online Real Estate Payments Report" is what you will want to run.
You can run a Posting Report and a Rejection Report, however when you run them, note it will be for current day information only. These reports can be run as often as you like, but you must run the report after CU436 has been run, and before your run FINISH.
Note the full and complete text of any error message found in the report. The error message may match other Knowledge Center articles already with resolution information or you can add the error message to a new Customer Center Case Management Support Case you create.
ArticleNumber:
000064248