Before updating to v5.2, saved custom queries opened. After updating to v5.2, you cannot see the saved cash count transactions.

Environment:

Workaround:

Several new transactions were added in the EZTeller release 5.2. New columns in the database tables were created to accommodate the new transactions. Journal queries created prior to 5.2 were configured without these additional columns. The older saved custom configured queries will not pull information correctly. You will need to remove and recreate the old queries.

For Superview Users:

1. Open Superview and select a branch as your working group.
2. Go to EZTeller Roles > Journal Scan.
3. On the screen, click Remove All.
4. Custom queries will be removed, but not the default queries.
5. Configure new custom queries to include all transactions.

For EZTeller Users:

1. Go to Admin > Journal Scan.
2. On the screen, click Remove All.
3. Custom queries will be removed, but not the default queries.
4. Configure new custom queries to include all transactions.

Note: If you are still experiencing a problem, exit EZTeller and follow steps below.

1. For Windows XP: Open Windows Explorer and locate C:\Documents and Settings\All Users\Application Data\EZTeller 

Or, for Windows 7: Open Windows Explorer and locate C:\Program Data\EZTeller

2. Open the EZTeller folder and rename the EZLocalCacheENT.mdb file to EZLocalCacheENT.old
3. Restart EZTeller.

ArticleNumber:

000064747