Bulletins
CTR Error Due to SQL 2005 Replication Publishing
CTR Error Due to SQL 2005 Replication Publishing ArticleNumber: 000037205
Period Billing Statement - Escrow balance and transactions are now included in the HFS Statement Export
In 14.2 we will be adding an additional box to the Periodic Billing Statement called the Additional Information box. This box will contain the current escrow balance as well as escrow transactions which have occurred since the previous statement. ...
Servicing Director Release of Version 13.1 Deferred (Originally Published 03/06/2013)
Servicing Director version 13.1 scheduled for release on March 18, 2013, is deferred for 30 to 60 days to ensure appropriate quality and feature content. Read the attached product bulletin for details. ArticleNumber: 000037445
Deduction for Mortgage Insurance Premiums Reinstated (Originally Published on 01/17/2013)
For information on the reinstatement of the deduction for Mortgage Insurance Premiums, please read the attached product bulletin. ArticleNumber: 000037464
Servicing Director Product Update Call 3-18-14 Recorded Presentation
Please click the link below to view the recorded presentation. ArticleNumber: 000037679
Servicing Director Product Update Call Presentation 3-18-14
Click the link below to view the Servicing Director Quarterly Product Update presentation from 3/18/2014. ArticleNumber: 000037680
Servicing Director Quarterly Product Update Call Presentation - October 2014
Click the link below to view the quarterly product update presentation from October 21, 2014. ArticleNumber: 000037674
Fusion Servicing Director Event to update FHLMC mid-month cut-off date and cut over process (May 2019)
The Freddie Mac (FHLMC) Investor Reporting Change Initiative (IRCI) to convert Freddie Mac’s single-family investor reporting requirements to an industry standard and to update remittance cycles has a cut off period of May 2019. If you service ...
Servicing Director Product Update Call on September 20, 2017 - Recorded Webinar Now Available!
If you missed the Servicing Director Product Update call on September 20, 2017, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the ...
Taxpayer First Act
Effective December 28, 2019, a new requirement enacted in Section 2202 of the Taxpayer First Act (https://www.congress.gov/bill/116th-congress/house-bill/3151) will go into effect. That section added the following language to 26 U.S.C. 6103(c): ...
Fusion Servicing Director Product Update Call on June 13, 2019 - Recorded Webinar Now Available!
If you missed the Fusion Servicing Director Product Update call on June 13th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the answers ...
Fusion Servicing Director Product Update Call on March 13, 2019 - Recorded Webinar Now Available!
If you missed the Fusion Servicing Director Product Update call on March 13th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the ...
Fusion Servicing Director Product Update Call on September 20, 2018 - Recorded Webinar Now Available!
If you missed the Fusion Servicing Director Product Update call on September 20th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the ...
Fusion Servicing Director Product Update Call on June 6, 2018 - Recorded Webinar Now Available!
If you missed the Fusion Servicing Director Product Update call on June 6th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the answers ...
Servicing Director Product Update Call on March 7, 2018 - Recorded Webinar Now Available!
If you missed the Servicing Director Product Update call on March 7th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the answers they ...
Fusion Servicing Director Release 19.1 Documentation Update
Documentation associated with the 19.1 release contained a misrepresentation of the environmental requirements required for Finastra Fusion Servicing Director. The material should have stated that the Microsoft Windows Server operating environments ...
Servicing Director Product Update Call on June 21, 2017 - Recorded Webinar Now Available!
If you missed the Servicing Director Product Update call on June 21st, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the answers they ...
Fusion Servicing Director and our Response to the California Consumer Protection Act
The California Consumer Privacy Act of 2018 (“CCPA”) will become law on January 1, 2020, and Finastra is committed to helping our customers stay informed and in compliance with its requirements. The CCPA provides California residents with new rights ...
2019 IRS Reporting of MIP
The Taxpayer Certainty and Disaster Tax Relief Act of 2019 reinstated the mortgage insurance premium (MIP) deduction for tax years 2018, 2019, and 2020. Since the IRS Instructions found in Publication 1220 and Form 1098 state that MIP should be ...
CCPA Client Communications - Fusion EZTeller
CCPA Client Communications ArticleNumber: 000038295
Important Information Regarding Invalid Pointer Error when Using Event Manager to Create Documents
As a valued user of Servicing Director, please be advised that you may encounter an Event Manager “Invalid Pointer” error when using the application(s). This error is thought to be a combination of Crystal Reports version 13, the size of the ...
Servicing Director Product Update Call on December 13, 2017 - Recorded Webinar Now Available!
If you missed the Servicing Director Product Update call on December 13th, here's your chance to see what you missed! Attached is a PDF of the presentation, including some of the questions that our clients asked our product experts and the answers ...
Fusion Servicing Director - IRS 1098/1099 Export Issue Missing Export Date Fields
Fusion Servicing Director Clients who have successfully run the IRS 1098/1099 Export event in the Event Manager, and created the data file to be sent to the IRS for reporting 1098 and/or 1099 information for the 2019 tax year, may have noticed that ...
Popular Fusion Servicing Director Topics
Where can I find the current release information, previously released downloads or the Data Dictionary? Current release documentation, previously released downloads and the Data Dictionary can be found on Support Center. For additional details, see ...
Installing Fusion Servicing Director 22.1 with the LAR 96 expanded data elements
Fannie Mae Lender Letter 2021-12 announced that the LAR 96 summary reporting format will be expanded to include additional data elements. Please be advised that the expanded LAR 96 format with the new data elements will not be accepted by Fannie Mae ...
Issue with ACH Export file in the Fusion Servicing Director 22.2 version which affects ACH payment processing
The issue addressed in this article was resolved in Fusion Servicing Director version 22.2.1. This release can be installed over the 22.2 version. Original bulletin: The Fusion Servicing Director version 2022.2 (or 22.2) has a defect in the ACH ...
Fusion EZTeller issue when creating a 10-day hold in the Reg CC Module
In Fusion EZTeller versions 20.2 through 22.1.7.3, in some cases, the Calendar Date Available for 10 day holds is being calculated incorrectly. If, in Superview>Profile Options>Modules>Reg CC>Hold Policy tab, 10 days is selected in the New Account ...
Fusion Servicing Director Year-End Support
To better assist you with any year-end related cases, we are extending our working hours by two hours on December 29, 2023. Our team will be available from 7:00 a.m. to 9:00 p.m. Eastern Time on that day, December 29, 2023. Please be aware that ...
Corrections for 1099 MISC and 1099 NEC forms are not supported
The Internal Revenue Service (IRS) reduced the electronic filing threshold to generally require electronic filing by filers of 10 or more returns (in aggregate) in a calendar year. Additionally, corrected information returns are now required to be ...
Testing updated GNMA reporting and feedback system
Ginnie Mae (GNMA) APM 23-05, APM 24-03, and Modernization Bulletin 39 announced implementation details on additional loan-level data elements required to be included in the Reporting and Feedback System (RFS) investor reporting process, effective ...
Ginnie Mae RFS Expanded Data Collection Additional Testing Requirements
Ginnie Mae (GNMA) APM 23-05, APM 24-03, and Modernization Bulletin 39 announced implementation details on additional loan-level data elements required to be included in the Reporting and Feedback System (RFS) investor reporting process, effective ...
Testing GNMA’s New Payment Default Status Loan Level Reporting Dataset
Ginnie Mae (GNMA) APM 24-06 and Modernization Bulletin 41 announced implementation details for a Single Family Monthly Payment Default Status Loan Level Reporting (PDS) dataset. PDS includes information on why a loan may be in default, any mitigation ...
Critical Notice: Discontinuation of Microsoft SQL Server 2014 Support
Microsoft SQL Server 2014 reached the end of support lifecycle on July 9, 2024. This means that no further security updates will be provided by Microsoft, which may lead to increased security vulnerabilities. Fusion Servicing Director currently ...
Submitting GNMA PDS Export Files for November 2024 Reporting Period
Ginnie Mae (GNMA) APM 24-06, and Modernization Bulletin 41 announced implementation details on Single Family Monthly Payment Default Status Loan Level Reporting (PDS) dataset. PDS submissions will be required beginning December 1, 2024 for November ...
Updated Fusion Servicing Director End of Year Release (Version 24.2) is Now Available for Download.
We recently published the Fusion Servicing Director End of Year release (version 24.2). It was reported that the installation of 24.2 was taking longer than expected, which may have caused time-outs for some clients. As a precaution, we temporarily ...