Reference
Initial ARM Notice Letter Lead Days
Initial ARM notices should be sent out 210 to 240 days prior to a rate change. The Letter Lead Days can be set up in the System Administration Application. Environment: Servicing Director From System Administration, select: Table Setup Company screen ...
Changing Event File Paths in the Servicing Director Event Manager Database
Some Event Manager events have file paths as part of their criteria that are mostly user defined file paths. For example, a report event can be user defined to export the report to a user chosen file location on your server or network. If your ...
How To Enable Or Disable Criteria And Schedule Screen From Popping Out Once The Events Are Added To The Event Manager.
You want to know how to stop the Criteria and Schedule screen from popping out once the events are added to the Event Manager. Go to Event Manager > Options. Put a checkmark for the option you want to enable and/or remove the checkmark if you want to ...
Perform An EDI Hazard Insurance 4010 Export
You will need to use the EDI Hazard Insurance 4010 export to create a response file for an EDI Hazard Insurance 4010 import file received from a specific insurance company. Insurance records where the policy is escrowed, a premium was expected ...
Overriding Reject and Stop Conditions in Batches in Servicing Director Disbursements
Sometimes you cannot post items in batches because the loans in the batches are missing information or contain information that conflicts with posting them. You can use the Rejects & Stops screen to find out why the items do not post. Open ...
Running the Automatic Escrow Refund Update Event
The Automatic Escrow Refund event will build a miscellaneous batch in Disbursements, which will include all loans that paid off 15 days or more and have a escrow balance greater than zero. To run the Automatic Escrow Refund Update event: Select ...
Adding Real Estate Owned (REO) Information in Servicing Director Collections
You can add Real Estate Owned (REO) Information for property or collateral to track information on properties which are in an REO status. Open Collections. Select a loan. Click contact. Click the REO Info.. Click New. You must select the collateral ...
Setting Up or Changing the Group Sender ID Number (GS) or the Interchange Sender Authorization (ISA) for the Servicing Director EDI Export File
Your institution may be setting up to use the Servicing Director EDI Export functionality for the first time, or you may have been issued a new Group Sender ID number (GS), or a new Interchange Sender Authorization (ISA) and need the new numbers to ...
Creating A EDI Export File
You will need to run the EDI Export in the Event Manager to create an EDI export file. The EDI file can be based on any system-delivered transaction set as each EDI file contains specific information about the loans that you need to report to your ...
Unable to Load XML File
You are receiving the following Fusion Servicing Director Event Manager LP Build Import Data in Loan Setup Event error: Unable to Load XML file. The default configuration of the event properties causes an error because the default Windows file path ...
Changing the Servicing Director Customer Self-Service To Use a Different Microsoft SQL Server
The Servicing Director Customer Self-Service web page add-on product connects to the Servicing Director SQL server by the following: A Windows ODBC Data Source configured with the Microsoft SQL Server driver to connect to the Servicing Director SQL ...
Enabling more than one Trial Analysis Batch per Loan
There is a setting in System Administration, Table setup, that limits users to allow only one Trial Analysis Batch per loan. The Purpose of this Article is to instruct a user to change the setting to allow more than one Trial Batch per loan. ...
How to Change the Interest Method
The purpose of this article is to instruct a user on how to change the Interest Method on a loan in Servicing Director. Environment: Servicing Director Access the Customer Service Application. Select Payment. Select Payment Change. Select Modify ...
Setting Up ACH Accounts
If you service loans that use the ACH (Automated Clearing House) system to make payments, you must set up internal and external ACH accounts. The internal account is the account used for ACH loans when the borrowers have accounts with your ...
Excluding a Loan From Tax Reporting
There may be few accounts which should not be included in tax reporting for business reasons. Go to Customer Service > Balances > Year to Date screen. Unselect the Reportable check box. Run the IRS 1098/1099 export. The export will exclude any loans ...
Creating the Servicing Director Event Log by Date Report
The Servicing Director Event Manager application Event Log by Date report shows a record for every event that has run, whether the event was run individually (by clicking Run) or as part of end-of-day events (by clicking Run All). You can use this ...
Setting Up the Servicing Director Password Policy
You can set up a Password Policy for Servicing Director users to enforce password requirements and to set up conditions to lock accounts. Environment: Servicing Director Use the System Administration Security Settings screen to open the Password ...
Resetting Servicing Director Customer Self-Service Borrower Passwords
Borrowers can reset their password by answering security questions and verifying a security image that they have set up. If borrowers do not remember their security questions or image, they must contact a customer service representative employee at ...
Using the Servicing Director Message Text Feature for Custom Correspondence
Servicing Director delivers five system delivered message texts along with their three digit codes, used with the Periodic Billing Statements and the Initial and Subsequent ARM Notices that can have customized message text. 001 Bankruptcy - Periodic ...
Having the Servicing Director \SvcData Folder on a Server Other Than the Database Server
The Servicing Director \SvcData folder is updated by the Servicing Director SQL database server and always used by the Servicing Director desktop applications. It is required to be a local folder on the database server. If you want to have the ...
Investor Accounting Adding Loans to Loan Transfer Batches
After you set up loan transfer batches on the Batch Setup screen, use the New Participant screen to add loans to loan transfer batches. Loan ownership is transferred when the loan transfer batch is posted. The New Participant screen displays the ...
Investor Accounting Posting Loan Transfer Batches
Post loan transfer batches after you set up a batch and add all loans that you want to transfer ownership for. Some loans in a batch may not post. If Servicing Director finds problems with the information entered for the loans in the batch, it lists ...
How to Identify Qualified and Non Qualified Mortgages
The ability to track a Loan Origination as a Qualified Mortgage or Non-Qualified Mortgage are available. The options are: . Non-Qualified . Qualified Mortgage . Higher-Priced Covered Transaction These fields were added to the additional origination ...
Setting up Single Points of Contact
A single point of contact is the person or group of people that your institution identifies as the primary contact for a loan. Servicing Director is delivered with one single point of contact already set up (the default single point of contact), but ...
New/Edit Other Funds Screen
Use the New/Edit Other Funds screen to add, change, or delete information for items paid from the other funds balance a selected loan. For example, a voluntary or optional insurance policy can be paid with a loan's other funds balance. If you are ...
Stop Interest Accrual
You would like to know how to stop interest accrual altogether for a loan. To stop accruing: Select Accrual Status Go to Customer Service > Others> Accrued Interest Select Non-Accrual ArticleNumber: 000049445
Setting Up Servicing Director SWBC as an Outsourced Insurance Vendor
You can set up your system to use SWBC as an outsourced insurance vendor. Perform the following procedures in the order listed: Set up an Unknown insurance payee. If you receive insurance records with no insurance company information, the system will ...
Setting Up Construction Loan Templates
If you have many loans that share the same characteristics, you can use loan templates to save time when you enter profile information for a loan. When you select a template on the profile screen, Servicing Director completes all of the fields with ...
Servicing Director Scratch Pad Mode Setup
The Event Manager Scratch Pad Mode screen is used to run events on the spur of the moment. This Event Manager screen includes all scheduled and non-scheduled events removed from the Scheduled Instances list until you cause them to be present by ...
Banking Transaction Update
The Banking Transaction update sub-totals all payment and disbursement activity by bank account and builds a table of deposit and disbursement records for each bank account. This update is the first step in exporting your bank transactions to Intuit ...
Viewing Your Servicing Director License Loan Level
When you purchase Servicing Director, your contract specifies a loan level (loan load or loan limit), set by your Servicing Director license key code. The loan level set by your license tells the system the number of loans that you can process. As ...
Setting up the Loss Mitigation Checklist Table
Using the Loss Mitigation feature in Collections, you can record information that helps your companytrack activity for loans in loss mitigation. This information includes the following: The status of the loss mitigation effort, the reason the loan is ...
Setting up Loss Mitigation Tables
Using the Loss Mitigation feature in Collections, you can record information that helps your company track activity for loans in loss mitigation. This information includes the following: The status of the loss mitigation effort The reason the loan is ...
Setting up Escrow Types
You can set up escrow types of taxes and insurance using the New Escrow Type screen. After you set up the escrow types, you can select them from the Type field when setting up tax bills and insurance premiums in Tracking. Set up Escrow Account Types ...
Reporting Delinquencies to the Mortgage Insurance Companies
Instruct Users in Setting up and Reporting Delinquencies to the Mortgage Insurance Companies Before you begin you must first make sure that you have set up each of the MI companies in the Mortgage Insurer table in System Administration. Specifically, ...
Setting up General Ledger Plans
The set up of general ledger plans is an option. You can set up the general ledger plans on the GL plan screen. Use the System Administration application Table Setup for GL Account to set up general ledger plans. For detailed steps, see the Servicing ...
Deleting General Ledger Account Assignments
To delete general ledger account assignments you no longer use. Use the System Administration application Table Setup for GL Account to delete general ledger account assignments. For detailed steps, see the Servicing Director application Help topic: ...
Setting up General Ledger Accounts
You must set up your general ledger accounts and account assignments if you intend to export your transaction information from Servicing Director into your general ledger software. Use the System Administration application Table Setup for GL Account ...
Setting up General Ledger Account Assignments
After you set up general ledger accounts, you can set up general ledger assignments that indicate the correct general ledger account for funds. Use the System Administration application Table Setup for GL Account to setup general ledger assignments. ...
Setting Up Escrowed Accounts for Loans that were Previously Non-Escrow
This procedure sets up escrow accounts, for loans that were previously non-escrowed loans, to pay taxes and insurance. Set up the tax and insurance records for the loan in the New Tax or New Insurance screen in Tracking. Enter the current date in the ...
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