Reference
Subscribing to Product and Topic-Driven Email Notices and Newsletters
You want to know how to you can receive emails from Finastra about product updates and release information. Log on to Customer Center. Select Support Center. Note: If you do not see Support Center, contact your financial institution Customer Center ...
Adding Issue information for a New Pool
The Issue Information screen is the second screen in the process to create a new pool. The pool number and description that you added on the New Pool screen appear in the Pool Number and Description fields. To add issue information for a new pool ...
Ordering Coupons
If you service loans that have borrowers who pay with coupons (instead of billing statements or via the ACH System), you can order more coupons by performing a series of tasks, one of which includes running the Coupon Export from Event Manager. The ...
Customizing Servicing Director Customer Self-Service Web Page Default Text
The Customer Self-Service web pages have some default text in their web page code. If you can, use your own web developer resources to customize the text. Note: Servicing Director support provides support for the default web page content and cannot ...
Interest Methods Supported in Servicing Director.
The following interest methods are supported in Servicing Director. Arrears—Standard Interest that is applied in arrears pays the interest for the previous month. For example, a payment due on 6/1/99 pays the interest up to 6/1/99 when the payment is ...
EZTeller Added the Ability to Scan Identification, Sell Check and Prepaid Cards With the Use of Magnetic Stripe Readers
EZTeller version 5.0 SP1 and newer have added the ability to scan prepaid cards and state-issued driver’s license/ID cards to populate the Card Number field (Misc, Sell Check, Prepaid Cards) and ID-Memo field (various transactions). This ...
Servicing Director Supported Interest Accrual Methods
Servicing Director provides for several different interest accrual methods. Interest Methods are assigned at the loan level. These methods are: Arrears Interest that is applied in arrears pays the interest for the previous month. For example, a ...
List of Servicing Director Transaction Codes and Descriptions
The attached spreadsheet provides a list of all the possible Servicing Director Transaction Codes, along with their descriptions. The information in this document is from the 8.2 release (October 2012) of Servicing Director. Environment: Servicing ...
Monthly Interest on Escrow Accrual Calculations
Servicing Director Monthly Interest on Escrow Accrues 1/12 of the annual amount every month, regardless of what date is selected for the monthly accrual day in the State Table and regardless of the number of days between closing and the first payment ...
Servicing Director Change Requests
Change Requests A Servicing Director change request is a Product Management description of a Servicing Director product issue. A product issue is usually one of two types: A software problem within the Servicing Director product, causing an error, ...
Leap Year
Does Servicing Director require any Updates or Adjustments for Leap Year? No. There is nothing additional that needs to be done for Leap Year. Environment: Servicing Director ArticleNumber: 000051381
Subsequent ARM Notices and ARM Notices Letter
When generating a Subsequent ARM notices or an ARM notices letter, the following must be true: There must be a valid index rate. This is based on there being a record in the Index Table that corresponds to the Look Back Period Date. You get the Look ...
Explanation of the Recent Account History which Appears in the Delinquency Notice Box of the Periodic Billing Statement
The Servicing Director Periodic Billing Statement will produce a Delinquency Notice message box when the number of days delinquent on the loan exceeds 45 days. The Delinquency Notice contains a Recent Account History. Recent Account History will go ...
Initial Interest Rate Adjustment Notice ("ARM Notice") - Required Fields
Producing the Initial Interest Rate Adjustment Notice ("ARM notice") - Required Fields The Next P&I Change Date must be equal to the First P&I Change Date. The Initial ARM Notice sent field must be blank. When the notice is produced the Initial ARM ...
Removing Odd Days Interest Amount Does Not Affect GL Balances
Does removing the amount in the Odd Days Interest field affect any GL Balances? Customer Service Application Balances Removing this balance has no effect on the General Ledger. The amount in the Odd Days Interest field is included in the GL only at ...
Customer Self-Service 2.3: Online payments submitted on the same day as their requested payment or draft day are unexpectedly placed in a batch and posted.
The Customer Self-Service single online ACH payments submitted on the same day as their requested payment or draft day are automatically placed in a Payment Processing "Scheduled Payments" batch for that day. The payments in the batch are also ...
Servicing Director Credit Bureau Reporting for Service Released Loans
In Servicing Director, after a loan is service released, the loan reports a Status of 5 on the Credit Bureau Export. A Status of 5 reports for two (2) months, the month when the loan becomes inactive, as well as the month following. After this, that ...
Definitions of the various LTV fields as used in Servicing Director
1. Customer Service Property screen - This screen has two LTV (Loan to Value) values, the Original LTV and the LTV based on the current appraisal. Original LTV - this is not a calculated field. The user can enter any percentage value they choose. It ...
What interest method(s) can be used to assess interest on HELOC Loans
Servicing Director can calculate and bill for interest using the DSI (Daily Simple Interest) method for a HELOC loan in the draw period, and either DSI or Arrears during the repay period. ArticleNumber: 000052193
Servicing Director ILS Web Investor has a new name: Investor Self-Service
The Servicing Director ILS Web Investor feature, which enables your investors to view history and more about their loans from your website, has the new product name Investor Self-Service. ArticleNumber: 000052212
Servicing Director ILS Web has a new name: Customer Self-Service
The Servicing Director ILS Web feature, which enables your borrowers to view loan history, escrow, ARM, billing, and payoff information, and make payments from your website, has the new product name Customer Self-Service. ArticleNumber: 000052208
How Servicing Director Handles Credit Bureau Reporting of Borrowers and Co-Borrowers
In Servicing Director, when you set up the Credit Bureau Table setup, you can also choose to include one (1) or four (4) J2 segments (200 characters each) to handle the reporting of your co-borrowers. J2 segments include the following: Names and ...
Selecting Scanners and Cameras for Use With EZid
As banks are updating their equipment, sometimes older scanners and cameras will not work on new Windows 7 workstations. EZid interfaces with Twain compatible scanners and cameras. Scanners and cameras must have the appropriate drivers for operating ...
Troubleshooting Online Inactive Workstations When Using Fiserv Premier (ITI Standard) With EZTeller
Below are questions to determine if the online connectivity issue is with the workstation settings in Superview, user profile on host, network outage or problems on the host side. Are all workstations online inactive at one branch or all branches? If ...
Servicing Director Security Settings for the Event Manager Application
The Event Manager application runs events, such as imports and exports, updates, letters, and reports. Events accomplish much of the processing that happens in Servicing Director. Update events can populate tables with data, process calculations, and ...
What does the lookback period mean when calculating a Adjustable Rate Mortgage
To determine the appropriate index value. Use the look back period to count back from interest rate change date to determine the index date. Refer to the amount recently published for the appropriate index as of that date. This is the index value ...
Servicing Director Components Are Version Specific
The Servicing Director product components are version specific, meaning that all the components need to be of the same version to work together. The required Servicing Director components include databases, a network shared \SvcData folder, and the ...
Recreating a Corrupted or Deleted Automated Clearing House ACH File
Once the Automated Clearing House (ACH) file has been generated, it cannot be recreated. If the file is lost or corrupted prior to uploading, the user must void all items for reissue and then generate a new file. Or, if you have a test database, you ...
Preventing Payment Amounts from Changing for Loans in Repayment Plans During Escrow Analysis
To Maintain the Agreed upon Payment Amount with Customer in the Collections Repayment Plan during Analysis, you must place an Analysis Stop on the loan, and Perform the Analysis after the Loan is Brought Current. ArticleNumber: 000052877
Periodic Statement - Date of First Notice or Filing
In order for the Date of First Notice or Filing to be disclosed on the Periodic Statement, you must first set up a Default Record and a Foreclosure tracking record in Servicing Director. ArticleNumber: 000052878
Servicing Director Disbursements Update Changes the PMI Paid Field On loans Originated On or After 1/1/2007
The Servicing Director Disbursement Update is based on IRS regulations. On loans originated on or after 1/1/2007, the PMI Paid field gets updated with each disbursement in the Year To Date screen, which then flows into the PMI Paid in the End Of Year ...
Reg CC Holds on Jack Henry Host
EZTeller sends the number of calendar days to the host for hold notices. The number of business days is printed on the form. To determine how many calendar days to send to the host, count tomorrow as day one, the last day the funds will be held and ...
Collection of BSA Information within EZTeller for Monetary Instruments Purchased with Cash
When you sell negotiable instruments (Cashier's Checks, Money Orders, Prepaid Cards, Traveler's Checks) for cash through EZTeller, you are prompted to complete the BSA/MIR information screen when the cash amount is between $3,000.00 and $10,000.00. ...
Analysis Affects Payment Amounts in Repayment Plan
To avoid an analysis affecting a payment amount during a Repayment Plan Agreement, you must place an Analysis Stop on the loan prior to running the analysis. ArticleNumber: 000053002
Customer Self Serve Electronic Billing Statement Notification
When Servicing Director generates Electronic Billing Statements, is there an Event that triggers the emails being sent to Borrowers that notifies them that the Statement has been generated? The emails are sent through the Monthly Billing Statement ...
Servicing Director Email Information
Users can email from the Servicing Director applications, and certain events and processes also send emails automatically. Servicing Director can email in the following ways: Users can email letters, reports, exports and statements directly from the ...
Servicing Director Repricing Matured Loans
Users should monitor the Loans Maturity Detail Report for loans that are due for repricing, and then review the Unapplied report that shows a list of all loans with a positive figure in the unapplied balance field. The Unapplied report also shows the ...
ARM Adjustment Notices - Initial and Subsequent
The following must all be true: Payment Address Control must be set up ARM Notice Type = Initial/Subsequent There must be a pending ARM Adjustment (in the pending list under the ARM module) for a letter to print The Pending Adjustment must have a ...
Periodic Statement Date of First Notice or Filing
Notice of whether the servicer has made the first notice or filing required by applicable law for any judicial or non-judicial foreclosure process The Date of First Notice or Filing will be disclosed on the Periodic Billing Statement after a Default ...
Definitions of the Servicing Director Current, Prior and Last Transaction Dates.
The three Servicing Director Transaction Dates: There are three Servicing Director transaction dates viewed by opening the System Administration application>Table Setup>Company>Transactions tab>Transaction Posting Dates section. The current ...
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