Issues
Additional to Principal Option is not available under the Scheduled Payments screen
On the Scheduled Payments screen, the additional principal box is grayed out if you are accepting a payment on another other date besides the payment due date. Currently the additional to principal field is only active when the loan due date is ...
Automatically updating adjustable rate mortgages loan index rates
You'd like to know how to automatically import and/or update ARM Index rates instead of having to manually set up each of the ARM Index rates in the Fusion Servicing Director Adjustable Rate Mortgage application. Workaround: Fusion Servicing Director ...
Other loans drop down list contains assumed loans on both the lists of old and new borrowers
In Fusion Servicing Director in Customer Service, Collections or Tracking applications, the Other Loans drop down lists for both the old and new borrower will contain the same assumed loans. Workaround: Submit a case through Case Management to ...
Task queue screen error: Cannot insert the value into column
P_TskProjectInsertTskQueue; Database error during open: Cannot insert the value '' into column ChangedBy, table TskQueueHistory Workaround: Exit all the Fusion Servicing Director applications, open the applications and retry. Submit a case through ...
Electronic statements are not being received in CSS
Borrowers who signed up for electronic statements in Customer Self Service (CSS) are not receiving the statements after the verification email is sent. The system will show that they signed up for electronic statements on the web access screen ...
Web Access screen profile lock check box not checked when there is a profile lock
Due to an issue in the Fusion Servicing Director applications, the Web Access screen Profile Lock check box is not able to show the lock or able to unlock the Profile Lock. Your local IT or database administrator can use the procedures below to clear ...
Files are filling up the archive folder
Fusion Servicing Director files are filling up the Archive folder. The Fusion Servicing Director Archiver option automatically stores copies of Fusion Servicing Director letters, reports, and other documents. Over a period of time, the number of ...
The feature you are trying to use is on a network resource that is unavailable
When you're starting the Fusion Servicing Director application, you receive the following error: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing ...
Unable to cast object of type FileStreamDeleteOnClose
You're receiving the following Fusion Servicing Director Customer Self-Service ReportDebug.txt Error: Unable to cast object of type 'FileStreamDeleteOnClose'... Root cause: this is an issue with the version of the Crystal Reports previewer runtime on ...
FHA mortgagee notice letter not delivered in Crystal Report format
Nearly all Fusion Servicing Director standard and delivered letters are available in both Microsoft Word format and Crystal Reports format but the FHA Mortgagee Notice Letter is only available in Word format at this time. Workaround: Use the FHA ...
Servicing Director Microsoft SQL server error
Violation of PRIMARY KEY constraint ... The conversion of a varchar data type ... Arithmetic overflow error for type int ... Data Truncated... UPDATE statement conflicted with the CHECK constraint... Numeric value out of range... Cannot insert the ...
Servicing Director Event Manager Letter Event Error: Make sure Word is installed
Executing... MailWrap.dll Event Name : <your letter> Instance Name : <the letter event name> Started : Failed to Create Word.Application object, error code is -2147024891. Make sure Word is installed. Printing not attempted. Exit code = 2010 Root ...
This field name is not known. Error in formula Record Selection.
You receive the following Servicing Director history and other screen error: Crystal Reports Windows Forms Viewer This field name is not known. Details: errorKind Error in File loanhist {<unique identification value>}.rpt: Error in formula ...
Customer Self-Service new borrower profile setup error: an application error has occurred
When you click Next on the new Borrower Profile Setup page (BorrowerProfile.ASPX), you receive the following browser error message: An application error has occurred; your session is now closing. We apologize for this inconvenience. Please log on ...
Customer Self-Service online payment error: an application error has occurred
When you click on Continue on the Online Payment Terms Screen (ACHWebIntro.ASPX), you receive the following error: An application error has occurred; your session is now closing. We apologize for this inconvenience. Please log on again. Root Cause: ...
Servicing Director Event Manager missed or failed a report event during the run all scheduled events
After you run the Event Manager run all scheduled events, if you missed scheduling a report event or a report event failed, it can be possible to run the report event again. IMPORTANT! Do not click on the Run All button again, but instead highlight ...
Error: Unable to write the SvcEventMgr database to the specified directory
Error! Unable to write the SvcEventMgr database to the specified directory: <a directory path on your system defined as the destination for the SQL database file> Root Cause: This error is caused by your Windows environment preventing the database ...
Servicing Director LSCnfg Error: Failed to connect to your SvcData
LSCnfg Failed to connect to your SvcData folder "<your path to your production SvcData folder>". The specified path is invalid. Please run database install and select Repair option. Root Cause: The LSCnfg application is installed by the Servicing ...
It has been less than 12 months since the previous Year End Rollover
It has been less than 12 months since the previous Year End Rollover was run. Are you sure you want to run it again? Root Cause: This message means your Servicing Director prior transaction posting date (which should be the date of your last ...
Applications freeze or appear to be slow and show as not responding
The Servicing Director applications appear to be slow, where the time between a screen action and a result on the screen takes longer than expected. Windows reports the open Servicing Director applications are "not responding." You can't use the ...
Installation or upgrade error: The installation cannot validate your SQL server
The installation cannot validate your SQL server connection to 'xxxxx'. Please verify that the Servicing Director database installation has been run; the correct SQL server name 'xxxxx' was entered; database login credentials have not been changed or ...
Year end statement error: Please contact customer service for assistance
Please contact customer service for assistance. Root Cause: This error is usually caused by an incorrect configuration of Servicing Director Customer Self-Service. Workaround: To create a statement, your Customer Self-Service must have the following ...
Unable to enumerate servers on this machine
When attempting to do an install, you receive the following error: Unable to Enumerate Servers on this Machine. Check the WMI or continue the install. When the drop list is shown, manually enter the server name and continue, otherwise contact support ...
Payoff letter will not print
Your Servicing Director Payoff letter or Payoff statement document will not print. There is no error message, and you may receive a message indicating that the letter printed successfully, but nothing was printed. You find that other documents print, ...
Servicing Director documents missing from the archiver
You find documents, such as letters or reports, missing from the archiver with no reference to the document listed on the Options > Archiver screen. Workaround: Confirm the document was created: A document must be printed, exported to file, or ...
SQL Server Error: 4060 Access to selected database has been denied
Microsoft SQL Server Login Connection failed: SQLState: '08004' SQL Server Error: 4060 Server rejected the connection; Access to selected database has been denied. Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a ...
Servicing Director LSCnfg Application has the wrong config info path for the SvcData folder
The file path displayed in the Config Info section on the lower right of the LSCnfg screen is the path LSCnfg is configured to use. The file path displayed is not the correct path for the production SvcData folder. The LSCnfg screen does not allow ...
Collections Bankruptcy screen has a blank filing state for some loans
When you open the Collections New Bankruptcy or Edit Bankruptcy screen in Servicing Director, the Filing State list is blank for some loans, where other loans have a list of states. Workaround: The loan with the blank Filing State list may have been ...
Setting a loan back to active that has been service released
You have a loan that was service released using the Service Release module in Fusion Servicing Director. You need to repurchase the loan(s) and set it back to active. Workaround: There is no process to reactivate a service released loan once ...
LSCNFG Application Will Not Open After Upgrade
After upgrading the Windows Server or Servicing Director, when you try to open the LSCNFG server application, Windows cannot open it. Root cause This problem can be caused by missing SQL components on your SQL server. The SQL server needs a newer ...