Reference
Setting Up Vendors
You must set up the vendors you use with Servicing Director. For example, if you use a company to print coupons, you must set them up as a vendor. We supply some vendors for you. For example, certain tax services like First American, Lereta, and ...
Deleting Scheduled Instances
When you schedule events to run daily, weekly, biweekly, monthly, or yearly, you physically create an instance in the Scheduled Instances list for each day you schedule the event to run. You can delete all recurring instances of the event on the ...
Enabling the Investor Web Access Screen
You would utilize this screen to set up an investor for access for a Web Investor. The investor will use the Logon ID and password set up on this screen to log onto Web Investor. To access this screen, perform the following: Open Investor Accounting ...
Deleting Other Funds
This procedure deletes other funds records when necessary. Follow the steps below to delete Other Funds Records: Select the Tracking Application. Select Options. Select Other Funds. Select the record. Select Delete. A confirmation message opens. ...
Setting up Payment Rules in Servicing Director
Different investors have different rules for how payments should be applied to loans. Some investors for example, might require that escrow funds always be applied first or that interest be applied first. The payment rules determine and control how ...
Setting up Balloon Loans
A balloon loan is a type of loan that does not fully amortize over its term. Since it is not fully amortized, a balloon payment is required at the end of the term to repay the remaining principal balance of the loan. Original Term: this is the term ...
Setting up the System for Construction Loans
Construction loans are intended for construction purposes only. Servicing Director does not support escrow accounts on construction loans. When you are setting up the system for construction loans, you must perform the following tasks: Set up ...
Setting up the Loss Mitigation Outcome Table
Before you add loss mitigation records, you must set up four tables in the System Administration module. After these tables are set up, you are ready to enter loss mitigation records in Collections. The Tables are: loss mitigation action table, loss ...
Enabling the Servicing Director Customer Self-Service Investor Payoff Request Screen
The Investor Payoff Request page is enabled by the Investor web page web.config file settings. The Investor Payoff Request page is enabled by setting the ShowPayoff application setting to "true" in the Investor web page web.config file on the web ...
Setting up the Loss Mitigation Reason Table
Before you add loss mitigation records, you must set up four tables in the System Administration module. After these tables are set up, you are ready to enter loss mitigation records in Collections. The Tables are: loss mitigation action table, loss ...
Adding Mortgage Insurers for Delinquency Reporting to MI Companies
The purpose of this Article is to instruct a User in adding a Mortgage Insurer for Reporting Delinquencies to Mortgage Insurer Companies Mortgage Insurer Screen Use the Mortgage Insurer screen to view, add, change, or delete mortgage insurers. ...
Selecting Servicing Director Fields for Logging
You can keep a log of changes to specific fields in Servicing Director. This log reports changes from one value to another value for the selected fields. This log does not include the first time a value or data is entered into a blank field and does ...
Deleting Loans from Investor Cutoffs
Sometimes you need to delete loans from investor cutoffs manually because you: Added the loan to a loan transfer batch by mistake Added a loan to a transfer batch but it has not posted yet Deleted a loan from a loan transfer batch too close to the ...
Adding Loans to Investor Cutoffs
Sometimes you need to add individual loans to cutoffs manually because you: Forgot to add a loan to a loan transfer batch Added a loan to a transfer batch but it has not posted yet, Added a loan to a loan transfer batch after the cutoff date for the ...
Running a Report from a Servicing Director Module
Event Manager contains reports grouped by the different Servicing Director modules. However, you do not have to have access to Event Manager to run reports. The system administrator for Servicing Director can designate from which modules a particular ...
Setting Up Module Reports in Servicing Director
The system administrator for Servicing Director can designate from which modules a particular report can be run. (This does not apply to end-of-day reports. Those reports should be scheduled through the Event Manager.) The system administrator can ...
Tracking Pool Cash
The Pool Cash screen displays pool cash records. These records include all deposit, remittance, and adjustment activity at the Bank Account level, but do not include advance or recovery amounts. To add a Manual Adjustment to the Pool Cash: Access the ...
Running the Payment Schedule Generation Update
The Payment Schedule Generation update computes and stores detailed payment due information for each loan up to the current or next due date. This update is included in Servicing Director as a daily close-out event. You should run it every day after ...
Deleting Charge Offs from Batches
You can delete unposted cash charge offs from batches on the Payment Processing screen. You can delete a charge off only if it has not been posted. If you want to delete a charge off that has posted, you must reverse it. Deleting a charge off from a ...
Selecting the View for the Pool Reporting Screen
You can determine the type of information that appears in the Pools list box on the Pool Reporting screen. Your view options are: Current P&I Cash View Expected P&I Security Balance Reconciliation Cash Flow Reconciliation You can also choose whether ...
Finding the Fusion Servicing Director Installation Log File
The Fusion Servicing Director installation files use Microsoft Installer to install our products and updates. The Microsoft Installer will create a new log of the Servicing Director installation activity each time an installation is attempted. ...
Resetting the Next Coupon, Bill Dates for a Periodic Billing Statement
This describes the process to regenerate a periodic billing statement that was either missed or did not print. Go to Event Manager. Select System Administration; then, click the Updates button. Highlight to select Update Next Periodic Bill Date. Use ...
Setting Up Other Funds Records
You can set up records for items paid from the other funds balance such as optional insurance policy payments. These types of items can be paid with a loan's other funds balance. To Set up and other funds record Access the tracking application. ...
How to Add Legal Descriptions to a Property
Adding legal information for a loan's property Adding Legal Descriptions can be completed in the Customer Service Application, or the Loan Setup Application as follows: Access customer service or the loan setup application Select a loan Select ...
Adjusting Other Funds Balances and Due Dates in Servicing Director
You can adjust the other funds balance or due date for another funds record. Servicing Director will create and then apply the other funds payment or disbursement to an other funds default record if: An other funds payment or disbursement is not an ...
Creating the Servicing Director General Letter Word Mail Merge Event
The General letter is a basic letter with a basic borrower name and address block,your company name, and the loan ID. This letter is designed as a basic template and made to fit into a #10 left-window envelope. This letter comes in both the Crystal ...
Resubmitting a Fannie Mae LAR export
I run the Fannie Mae LAR export daily but forgot to transmit the file for a prior date to Fannie Mae 1. The exports are delivered to put the date and name of the export file, you should be able to find this file by the date, and transmit to Fannie ...
Using the Fannie Mae Loan Activity Report to Troubleshoot Rejections and Loans Missing from the FNMA LAR Export File
This article describes how you can use the Fannie Mae Loan Activity Report to find and review loans which are reported as missing or rejected by FNMA after you have submitted the Servicing Director FNMA LAR Export file. If you have received ...
How to Set the Monthly Interest Accrual Report to Contain All Loans
You want the following reports to contain the appropriate loans: Monthly Interest Accrual Report Monthly Interest Accrual Report: grouped by GL plan within investor Monthly Interest Accrual Report: Adjustable or Fixed System Administration Reports ...
How To Adjust Interest Due On The Loan When Calculating A Payoff
You want to know how to adjust interest due on the loan when calculating a payoff. When you are looking at the Payoff request via Customer Service > Payoff and Calculate, you will see that the field called Interest cannot be edited. If you select the ...
Investor Accounting Deleting Loans from Loan Transfer Batches
Use the Loan Transfer screen to delete loans from loan transfer batches. When you delete unposted loans from a batch, you delete all pending loan transfer entries for that loan. To delete loans from a loan transfer batch Select the Investor ...
Investor Accounting Setting Up Loan Transfer Batches
Use the Batch Setup screen to set up loan transfer batches when you want to transfer ownership of loans from your institution to an investor or from one investor to another. Loan ownership is transferred when the loan transfer batch is posted. After ...
Automating Tax record Set up
You can automate tax record setup thru a tax vendor. Servicing Director supports tax record set up through First American or Land American, By automating your tax record setup, you can eliminate manual entry of escrow records which reduces keying ...
How to Utilize the Fee Portion of the Remittance Tab in Investor Detail Screen, Funds Applied Tab
Use the Funds Applied tab on the Investor Detail screen to view, add, or change cutoff information about how funds are applied for loans owned by investors. Use the Funds Applied tab on the Investor Detail screen to view, add, or change cutoff ...
Setting up an Interest First Loan Template
Describes how to set up an Interest First Loan. For this type of loan, the interest Method changes to arrears on the specified due date and the loan then amortizes over the remaining term. For Interest First Loans, the AML type must be Interest First ...
Stop Update Advance Payment Rules
Selecting the Stop Update Checkbox will Prevent the Advanced Payment Rules from Reassigning the Loan to a New Rule, and will only be Available if Advance Payment Rules are Setup in the Tables. Select The Customer Service Module Select the Loan ...
Running the Daily Interest on Escrow Accrual Update
This update calculates the amount of interest on escrow accrual for each loan that accrues interest on escrow. The update also calculates the amount of interest on loss draft accrual for each loan that accrues interest on loss draft. It is ...
Restarting Interest Accruals
Items to check when interest accruals have stopped 1. Is the daily simple interest accrual update running daily? 2. Did the daily simple interest accrual update fail in the end of day runall? 3. Check the investor funds applied tab. How is the ...
Stopping Late Charges on a Group of Loans
This article explains how to stop late charges from assessing on a loan when a borrower has been affected by a natural disaster. Servicing Director delivers a event called Temporarily Stop Late Charge Update, You can temporarily stop assessing late ...
Adding Interest on Escrow and Interest on Loss Draft Transactions to Batches
You can automatically create a batch of interest on escrow or interest on loss draft payments, add these transactions to batches and credit borrower accounts. It is important to remember the following If you are building a batch as part of your ...
Next page