Issues
Servicing Director Reported a Loan to the Credit Bureaus As a 'Deferred Loan'
What causes Servicing Director to report a Loan to the Credit Bureaus as a 'Deferred Loan'? Workaround: In order for any loan in Servicing Director to be reported as a 'Deferred Loan', it has to have a Repayment Plan set up. If the loan has an ...
Preventing the Guaranty Fee from being remitted to the Investor in Servicing Director
In Servicing Director > Investor Accounting Module, you are able to define a Guaranty Fee percentage - expecting that you can either remit this amount to the investor or keep the fee. The Guaranty Fee field is a memo/informational field only and does ...
Validation Printer Only Prints a Few Lines on Lists and stops printing.
On a new PC using a serial to USB adapter for the Epson serial printer models; TM-U375, TM-U675 or TM-H6000, the printer is only printing the beginning of the lists when printing Teller Recap, Totals, Batches or Receipts. You may also see this ...
Loans Paid through Next Month Receiving Billing for $0.00 Amount Due on Periodic Statement
Loans that are prepaid, or new and first payment not due in the next month, are receiving a periodic statement that indicates that the amount due is zero. Workaround: This is correct. Regulation Z requires a periodic mortgage statement be provided to ...
IRS 1099 A/C Export Does not Include all Records for the Reporting Year
You may find that when running the Servicing Director IRS 1099 A/C Export, that the export file does not include all the expected A and C records for that Reporting Year. If you are certain that you have set up your 1099 A and C records correctly at ...
Loans Imported into Servicing Director From E3 Do Not Include Tracking Records (Tax Bill Records) in the Tracking Module
When you import loans from E3 into Servicing Director, you may find that the imported loans do not include an expected Tracking record (tax bills) in the Tracking Module. Environment: Tracking Module in Servicing Director Workaround: A possible cause ...
Servicing Director Payment Processing Incorrectly Creates a Payment Batch Total Amount for One Penny More Than the Imported Lockbox Payment File
When a lockbox file is imported into Servicing Director using the Lockbox Import Event, if the lockbox file contains a record with a transaction code of 260 - Unapplied Payment, and an amount equal to the payoff amount for that loan. You may find ...
Cash-out Amount for EZTeller User with ACD is Populating Only the Coin Field
When a teller is doing transactions with cash-outs, the recommended cash-out amount is going only into the coin field. The teller is able to edit the cash-out denominations and then the ACD dispenses those bills correctly. Workaround: In this case, ...
Servicing Director Coupon Export Is Not Including Coupons for Every Loan
Ordering coupons is a three-step process of creating the export table, followed by ordering the coupons and then creating the export file. If you review the coupons ordered report and find loans missing, review the checklist below to find which ...
Servicing Director Monthly ACH Payment Did Not Draft
Several conditions prevent an ACH payment from being drafted on a loan. If ACH payments do not draft or loans are not included in the ACH Export, use the following checklist to find the condition that applies to your loan. Workaround: The ACH payment ...
Servicing Director Error Notice and Information Request Address (Second Address) Not Included on the HFS Billing Statement Export File
You may find that when you run the HFS Billing Statement Export, the export file does not include the Error Notice and Information Request Address (Second Address) - even though you do have the correct information set up in the Payment Address ...
Servicing Director FHLB MPF Export File or FHLB MPP Export File Contains No Data
You may find that when you run either the FHLB MPF Export or FHLB MPP Export Event, that the export file output contains no data, or is missing data. Workaround: If the FHLB MPF Export or FHLB MPP Export Events produce no data or is missing data, ...
Periodic Billing Statement is Incorrectly Generated for a Current, Fixed Rate, Coupon Loan
You may find that on a loan that is set up as payment method Coupon, and is a current fixed rate loan, and is included in your NCP normal export or the NCP-Year End export, that a Periodic Billing Statement is being generated and produced by the ...
The Servicing Director Customer Self-Service Reports Folder Does Not Have IRS Reports with the Current Reporting Year in the Report File Name
When you view the Customer Self-Service reports folder located in the \ILSWebBus\Rpt directory, you do not have IRS report files with the current reporting year in the report file name. For example, when you view the reports folder for the 1098 B ...
Periodic Billing Statements are Generated for All Prior Months Instead of for Only the Current Month
You may find that when you run the Periodic Billing Statements Event in Servicing Director, that the statements generated are for all prior months for your loans, instead of for just the current month. Workaround: The design of the Periodic Billing ...
Thin Client Users are Unable to Select Their Correct EZTeller Workstation ID Because the Workstation is Marked "In use" in Error.
Tellers lost connection to the database due to a power outage. Now their Workstation IDs are showing "in use" and when logging into EZTeller, the tellers cannot select their workstations. Environment: EZTeller Enterprise in either Citrix or Terminal ...
EZTeller Screen is going blank and flickers when EZTeller should be prompting for validations.
EZTeller screen is going blank and flickers when it should be prompting for validations. This just started on some workstations. Research showed that the refresh also occurred when EZTeller was not running. Workaround: It was discovered that the ...
Unable to Override Teller Over and Short Transactions
A supervisor can override normal transactions but is unable to override tellers that are over or short when balancing their cash. Workaround: Limits for overriding out of balance tellers are specific to the supervisor's role and are different than ...
Customer's Deposit is Memo Posted Twice, Thirty Minutes Apart.
The teller processed a deposit at 10:05 AM. The customer's account shows a memo post at 10:05 AM, and a second memo post for the same transaction at 10:35 AM. Why? Workaround: This double memo post occurred because the teller did not follow suggested ...
Signature Cards Do Not Display for Savings Accounts when You Cash a Check under Other Check > Savings in EZTeller
EZID images are not displayed for a savings account when you cash a check under Checking > Other Check > Savings. The image will display during savings deposits and withdrawals. Workaround: The account types on the EZTeller Main Menu (Checking, ...
When opening Superview and EZTeller simultaneously, the validation printer does not connect in EZTeller.
When a user opens both Superview and EZTeller simultaneously the program that was opened first will connect to the printer. When Superview is opened first, EZTeller displays the message: An error occurred while establishing a connection to the ...
View Last Transaction Speed Key Is Not Being Displayed in Journal Entries in EZTeller32
You select the Speed Key for View Last Transaction and no transactions are found. However, you can view the last transactions using the Admin, Journal Scan feature. Workaround: Resolution Exit EZTeller32. In Superview, select System > Repair ...
EZTeller or Superview Displays in the Task Bar but you are Unable to Maximize on the Desktop.
When you start EZTeller or Superview, the window is automatically minimized. In the task bar, you can see that the program is running, but you cannot open and view EZTeller. Workaround: Exit EZTeller or Superview. Locate and open the EZEnterprise.ini ...
Teller creates a custom query but the journal scan only returns current business day transactions
You've configured a query within EZTeller32 or Superview32 and it returns only the current business day transactions, the default query. Workaround: EZTeller32 and Superview32 write the name of the custom query to a file on the PC. If users don't ...
The Tellers are Being Prompted to Collect CCR Information on All Cash Deposits
You do not want the the tellers to be prompted to collect CCR information on all cash deposits below the minimum cash consolidation amount. Workaround: Follow these steps to disable this feature: Open Superview and select the Bank as your working ...
How to Batch All Checks (Including Checks with Fees) in EZTeller32
When processing Other Check transactions, you are prompted for a cash-out ticket and to validate the cashed item. You would like these checks and corresponding fee tickets to be in a batch. Workaround: Steps to configure Sign on to Superview. Select ...
Cashier's Checks are Not Printing Correctly at One Workstation.
The cashiers checks are not printing correctly at one workstation. This workstation is using an incorrect ezt-prt.dat file. Workaround: Open Window Explore and locate the file server directory of EZTeller. Copy the EZT-prt.dat from the file server to ...
The Redeem Bonds List Did Not Save in the Transaction Journal
The Bond Interest Report does not list a Redeem Bond transaction a teller has processed. You locate the transaction in a Journal Scan, but when you view the Redeem Bond transaction details, there is no drop-down box with Bonds available next to the ...
EZTeller32 or Superview32 Displays in the Task Bar but You Are Not Able to Maximize the Application on the Desktop.
When you start EZTeller32 or Superview32, the window is automatically minimized. The program is open, but you cannot maximize the program window. Workaround: Follow these steps to resolve: Exit EZTeller or Superview. Locate and open the file ...
GNMA RFS Export and GNMA Loan Level Data Report Identify All Loan Types as RHS Even Though They Are VA or FHA Loans
The GNMA RFS Issuers Monthly Reporting Export and the GNMA Loan Level Data Report list loan types as RHS, even though the loans are correctly set up as VA or FHA loans. Workaround: Select the appropriate option in the Guaranty Loan Type field in the ...
Approving Officer's Signature is not Printing Correctly on Cashier's Checks
On some workstations, only part of the officer's signature is printing on official checks. Characters might also be missing on Receipts, Teller Cash Recap and Totals. Workaround: To resolve; Uncheck Use FIFO buffers on the PC COM Port and reboot the ...
Validation printer is dropping cents on Teller Cash Recap, Totals, Receipts and Officer's Signature on Cashier's Checks only Printing Part of the Signature.
Validation printer is dropping cents on Teller Cash Recap, Totals, Receipts and Cashier's Checks Only part of the officer's signature is printing on official checks. Workaround: Turn off FIFO buffers on the advance settings for the computers comport. ...
How to Batch All Checks (Including Checks with Fees) in EZTeller
When processing Other Check transactions, you are prompted for a cash-out ticket and to validate the cashed item. You would like these checks and corresponding fee tickets to be in a batch. Workaround: Steps to configure Sign on to Superview at the ...
Special Accounts Monitor (SAM) Alerts for Savings Accounts are not Displaying When You Cash a Transit Check under Other Check > Savings Account.
Special Accounts Monitor (SAM) does not display an alert for a savings account when you cash a transit check under Checking > Other Check > Savings. The alert does display under savings deposits or withdrawals. Workaround: EZTeller uses the account ...
CTR FinCEN 104 form is printing all black in Superview on your workstation
CTR FinCEN 104 form is printing all black in Superview on your workstation. If you change your network default printer, the form prints correctly. Workaround: This is usually an issue with the print drivers on your PC. Verify the print drivers on ...
Help Files Do Not Display in ServicingDirector
Microsoft no longer includes WinHlp32.exe as a component of Windows operating systems and third party software developers are no longer authorized to redistribute WinHlp32.exe. WinHlp32.exe is used to view 32 bit help files that have the .HLP ...
Servicing Director Event Manager Events Fail to Export to Mapped Drives
Only the Event Manager events configured to export or import, or save a report to a mapped drive network folder, fail. If you run the Event Manager Run All events end of day process automatically on a schedule, unattended, using scheduling software ...
Configuring Cash Count Options in EZTeller Enterprise
The Cash Count Options settings in EZTeller Enterprise release 6.1 and newer affect how the cash count function behaves in EZTeller. Workaround: Log into Superview and select the bank as your working group. Go to Profile Options > EZTeller > ...
Fusion Servicing Director Was Not on Version 19.4 When the End of Year Rollover Event for 2019 Was Completed
If you were not on version 19.4, and you completed the End of Year Rollover Update Event on a prior version, then the IRS calculations for some loans may be incorrect. Fusion Servicing Director 19.4 is the only supported version for the End of Year ...
IRS 1098/1099 Export Does Not Include Loans Where Borrowers Have Invalid Or Missing SSN or TaxID
Servicers of loans need to submit all reportable loans to the IRS and may wish to include loans with missing or invalid SSN/TIN numbers in order to minimize IRS penalties. IMPORTANT! Seek the advice of a tax professional before choosing to include ...
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