Issues
Steps That Needs Taken When a Bankruptcy is Dismissed
You want to know what steps you need to take when a bankruptcy is dismissed. Workaround: Go to the Collections-Bankruptcy- Edit Bankruptcy screen, Or you can select Customer Service-Other-Bankruptcy. Select the Details tab. Select the Payment Status ...
Servicing Director ACH Export File Should Not Have an Offsetting Credit Entry and Should be Unbalanced
You may find that your ACH Export file is rejected by your vendor. The reason provided for the reject could be that the Servicing Director ACH Export file needs to be "unbalanced," meaning there should be no offsetting credit entry. Your file ...
Unable to Have Second Copy or Instance of Fusion Servicing Director on the Same Computer
Fusion Servicing Director is unable to have a second copy or a second instance of the database or applications on the same computer. Workaround: Only one Servicing Director database or applications is supported on a single Windows computer because ...
When Should the Servicing Director New FHA Defaults Event be Scheduled to Run?
The New FHA Defaults event automatically creates a default tracking record and adds a comment for the FHA loans that are at least one month delinquent. Which day of the month should it be run? Environment: New FHA Defaults Event Workaround: The New ...
Producing a Delimited Export File From Delivered Servicing Director Generic Export Layouts
In Servicing Director, you are unable to produce a delimited (tab delimited or other delimited) export file, when using the generic export file layouts in a user created export event. Environment: Servicing Director Generic Export Layouts Workaround: ...
Fannie Mae (FNMA) Twice Monthly (2X) Reporting LAR Export File Rejected for Paid Off Loans (Removals) having Incorrect Cumulative Balances
If your Fannie Mae loan has a regular payment made, and then a payoff is made on that loan in the same period, both before the Fannie Mae mid month cutoff date, you may find that your Fannie Mae LAR Export file containing that loan's payoff activity ...
Servicing Director ACH Web Export Does Not Include Credit Record in the Export File
The ACH Web Export file is missing the credit record. Environment: ACH Web Export Workaround: This may be because in the criteria window of the ACH Web Export event, you have not selected to use any Payment Clearing Account from the field, or you ...
Servicing Director Fannie Mae MI Discontinuance Export Or Report Does Not Include Expected Loans And Activity
You may find that the Fannie Mae MI Discontinuance Export or Report does not include all of the loans and activity that you are expecting to see. Environment: Fannie Mae MI Discontinuance Workaround: The problem may be that the Fannie Mae MI ...
Legal Fees Paid After the Bankruptcy Filing Date
Notice of bankruptcy and legal fees paid were received after the filing date. Environment: Bankruptcy Workaround: Fees paid after the filing date are only pulled in a 60 day window. Anything past 60 days must be added manually to the proof of claim ...
Changing the Annual Review Schedule Date for Exempt Accounts.
In CTR, the Annual Review Schedule date for Exempt Accounts needs to be changed. Workaround: Follow the steps below to change the Annual Review Schedule date for Exempt Accounts: Access CTR Module. Select Customer Information. Select Exemptions ...
Reversing Entire Payment Batch In Servicing Director
This article describes how a user can reverse an entire Payment Processing batch Workaround: Only payment batches that were posted in the last 5 days can get reversed. Use the following steps to reverse the Batch that was posted in the last 5 days: ...
Should a User Manually Select the OK To Pay Check Box for Each Individual Loan when Disbursing after Using the Import Bill Pay File from Lereta
Should A User Manually Check The "OK To Pay" Box For Each Individual Loan When Disbursing After Using The Import Bill Pay File From Lereta? Workaround: It is not necessary to manually select the OK To Pay check box. While selecting Build Disb Batch ...
How To Exclude Loans From Credit Bureau Reporting or From The Credit Bureau Export File
You want to know how you can exclude loans from the Credit Bureau Reporting and from the Credit Bureau Export File Workaround: Select the Credit screen from the Payment tab of Customer Service module The Credit screen has a drop down list, Next Trans ...
Customer Self Service Web site Allows Borrowers To Schedule Payments When There Are Stops On A Loan
In Customer Self Service, an online borrower is still allowed to make an online payment even though there is a payment stop on the loan. Workaround: Check and confirm that the following changes are made to the loan: There should be Stop displayed in ...
Other Loans List Feature on Contact Screen of Servicing Director is not Active for Security Groups who have been assigned View Only Access to the Screen
If for your Security Groups you have assigned View Only access to the Contact screen, and View Only access to the Edit Contact screen, users in that Security Group will not be able to use the Other Loans drop-down list feature in the screen, as it ...
Servicing Director Event Manager 16.2 or Later EDI Export Event Has No FNMA TS203 File Type Option
On version 16.2 or later, the EDI Export FNMA TS 203 is no longer a supported feature. Workaround: The general availability for the Fannie Mae Investor Reporting Changes are in Release 16.2. FNMA Servicers must implement these changes when reporting ...
Servicing Director SR Goodbye Letter Does Not Generate
The Servicing Director SR Goodbye Letter (Service Release) does not generate as expected for one or more loans. Environment: SR Goodbye Letter (Service Release) Workaround: This is the selection criteria for the SR Goodbye letter. Your loans need to ...
Servicing Director Support for Quicken has Ended
Servicing Director support for Quicken has ended. The Servicing Director Event Manager still delivers several Export events for Quicken, but current versions of Quicken are no longer compatible with these exports. Workaround: There are no delivered ...
Servicing Director User Name Does Not Appear in Drop Down List of Available Collectors
A user who is correctly set up in Servicing Director does not have their name on the list of available collectors on the Late Info window (Customer Service > Payment > Late Info). Environment: Setting up Users as Collectors Workaround: In order to ...
Custom Collection Filter Incorrectly Excludes Loans when Legal or Warning Status is Used Along with the 'Not Equal To' (<>) Operator
The Custom Collection Filter incorrectly excludes loans when Legal or Warning status is set up in the criteria, along with the 'Not Equal To' (<>) operator. Only loans with some type of a Warning or Legal status will be included in the selection. ...
Servicing Director Year End Rollover Update Did Not Finish Using the Automated or Unattended Servicing Director Event Manager Run All
Year end processing using Event Manager which is run automatically or unattended (without human interaction required) is not recommended. However, if you are running Event Manager automatically or unattended as part of your year end processing, ...
Automated or Unattended Servicing Director Event Manager Run All Scheduled Events Still Running After Events are Completed
If you have the Event Manager application automated to run all scheduled events unattended using scheduling software, such as Microsoft Task Scheduler, all the events may be run and be completed (with or without event errors), but the Event Manager ...
Servicing Director Mortgagebot Loan Import Fails to Import LTV and CLTV Values
When you successfully import a Fusion Mortgagebot loan into Fusion Servicing Director, the Loan Setup application sometimes displays no data for the LTV and CLTV values on some loans. Workaround: The issue addressed in this article was resolved in ...
Teller Is Unable to Connect to Printer
A teller using a workstation in the morning connected to the validation printer. When another teller logged into EZTeller on the same day in the afternoon, that teller was unable to connect to the printer. Environment: EZTeller with Windows ...
Unable to Connect a Validation Printer on Workstation that Uses Epson Port Assignment Utility
The original Epson USB printer has been replaced and the new printer does not connect. It is attached using the same cables and com port as the original printer of the same model. Environment: Epson USB printers: TM-H6000ii,iii,iv using Epson's port ...
EZid is not Defaulting to Correct Scanner Definition for the Scanning Workstation
A workstation has one model of scanner but when a user scans a document, the scanner definition is defaulting to one that is used by another model of scanner. User has the option to manually select the appropriate definition but would prefer the ...
Negative Escrow Balance Doubles on the Original Investor and Writes the Escrow Balance Off of the New Investor
When a Loan has a Negative Escrow Balance and an Investor Transfer is Completed, the Negative Escrow Balance doubles on the Original Investor and writes the escrow balance off of the new investor. The escrow balance that needs to go to the new ...
Fannie Mae new defaults update event failing
Fannie Mae New Defaults Update Event Failing Due to Default Reason no longer in Database table. Error : Cannot add or change record. Referential integrity rules require a related record in table 'DefaultReason. The transaction ended in the trigger. ...
Collector Statistics Displays for the Selected Collector Instead of All Users or Collectors
From the Collections application > Collector Statistics screen > Report button, the list only displays statistics for the selected collector and you would like to see statistics for all users or collectors. Workaround: To view the statistics for all ...
Servicing Director EDI Export For FHA Default TS264 Is Missing Data In Segment N1*JU*Z~
If the department of Housing and Urban Development (HUD) is one of your trading partners, and you utilize the Servicing Director EDI Export for FHA Default TS264 to report defaults on FHA loans to HUD, you may find that your export file is rejected ...
Allowing Foreclosure Information to Display on Periodic Statements
When Foreclosure information is not Displayed on the Periodic Statement Environment: Servicing Director Workaround: For the required “Date of First Notice or Filing” to display on the Periodic Billing statement, you must first have a Default Record ...
Customer Self-Service Spanish Web Pages Display Money Values with Commas and Decimals in the Reverse Position
When Customer Self-Service has Spanish selected for the language of the web pages, the web pages display money values with comma and decimal (period) characters in the reverse position in the numbers. For example, for numbers in the thousands, the ...
VISA Purchase Return Transactions for OCS Processor #53 WorldPay
You want to know if Fusion UltraData Online Card Services (OCS) is able to process VISA Purchase Return Transactions for Processor #53 WorldPay, formerly known as Vantiv. Workaround: The issue addressed in this article was resolved in Fusion ...
Customer Cannot Register on Customer Self-Service
After completing the Customer Self-Service New Profile username, password, security questions, and other security settings, clicking Next does not lead to creating the profile. The next web page may not open; the page may appear to be processing for ...
Monthly Billing Statements Are Not Showing in Customer Service
Monthly Billing Statements under Customer Service > Options are not showing after a certain date even if the statements are being generated every month. Workaround: This happens when there has been an issue with the statement for a particular month ...
Customer Self-Service Reset Borrower Security Sends Email to the Wrong Email Address
Your borrowers have an online web account and one borrower has contacted you because they forgot their password. For verification purposes, in order to reset it, the Customer Self-Service Reset Borrower Security sends an email. You see no error ...
Servicing Director Event Manager End of Day Run All Events Is Missing the Change Posting Date Event
You are about to start the Event Manager end of day Run All events and you find the Change Posting Date Update event is no longer on the list. The Change Posting Date event is normally required to perform the end of day Run All events, and it is ...
The Bankruptcy Analysis Was Not created When the Proof Of Claim Was Calculated
When creating a proof of claim, Calculate is selected but no Analysis is created. Environment: Bankruptcy Workaround: There could be several reasons why the analysis did not create: The last analyzed date is not populated. In the payment change ...
Servicing Director 16.3 Pool Reporting No Longer Allowed to Edit the Pool Cutoff
By design on version 16.3, you are unable to edit the Pool Cutoff. Environment: Pool Reporting Workaround: All S/S (Scheduled/Scheduled) loans are now calculated at a Loan Level, Pool records are still required to track pool case balances, but Fannie ...
Last Time a User Logged On or Off to Ultrafis
With Mesa Security, you want to know which report shows the last time a user logged on/off to Ultrafis. Workaround: Run the CB137 report using the Report Only option to get these details. ArticleNumber: 000071148
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