Issues
Servicing Director Purchase Offer Tracking Screen Incorrectly Displays Only The First Initial Offer When There Are Multiple Offers Set Up
When you have set up multiple offers in the Purchase Offer Tracking screen, you may find that only the first Initial Offer Amount displays for all records in the screen even though you have set up different Initial Offer Amounts for each offer. The ...
Customer Self-Service Reset Borrower Profile Email Sent But Not Received
When you use Customer Self-Service > Reset Borrower Profile web page and click Reset Profile or Reset Password, the reset email is not received by the borrower. Workaround: The issue addressed in this article was resolved in Fusion Servicing Director ...
Customer Self-Service Reset Borrower Profile Email Sent to the Wrong Email Address
When you use Customer Self-Service > Reset Borrower Profile web page and click Reset Profile or Reset Password, the reset email is sent to the wrong email address. The borrower finds the email was sent to an old email address or to the address for ...
GNMA RFS export does not report a removal reason code
GNMA (Ginnie Mae) RFS Export should report a removal reason code of 4 - Loss Mitigation when a Short Sale is completed. Currently Fusion Servicing Director only reports these codes : 1 - Mortgagor Payoff 2 - Repurchase of Delinquent Loan 3 - ...
Browsing to Create a Servicing Director Archiver Options New Folder Can Only Display Local Folders
When you are using the System Administration Archiver Options Fixed Hard Drives screen to create a new archive folder, the New Folder screen Browse button only displays local computer shared folders, and no network folders. Workaround: This is an ...
Deleting a Loan From The Servicing Director Loan Setup Application Does Not Cascade Delete The Employer Table Record And Leaves Orphaned Database Records
In the Servicing Director Loan Setup application, a user has the ability to permanently delete a pending loan from the system. When you do so, the records should cascade delete and permanently remove that pending loan record from all of the related ...
Servicing Director Credit Bureau Export Contains Only Primary Borrower Information And Does Not Include Information On Any Other Borrowers
You may find that the Servicing Director Credit Bureau Export file that you are submitting to the credit bureaus contains only information on the primary borrower, and no information about other borrowers. You may want to report on more than just the ...
Which Servicing Director Report Will Provide Accumulated Balances and Information For A Loan's Year To Date Activity
You may have a need to review a Servicing Director report, which will provide you with accumulated, up to date balances and totals, for loan level activity for the year to date. Workaround: The Servicing Director Year To Date Activity Report, ...
Loans are Populated in the Leftover Batch Instead of Scheduled Batch
You are pulling loans in a batch to analyze them and see that loans are populated in the leftover batch instead of the scheduled batch. Workaround: Go to Analysis Module > Batch > AutoLoan > Scheduled. Leave the Prior Escrow Shortage Spread Months ...
Fusion Servicing Director Mortgagebot Special Rules for Loan Number Refer to Unknown Fields
The Loan Setup Fusion MortgagebotLOS Special Rules screen has these two important rules displayed: Use source Reference Number for new LoanID Use source Loan Number for new LoanID You want to know what following Fusion MortgagebotLOS fields are ...
The Run All Log File of Servicing Director Event Manager unexpectedly reports Read-Only Mode started
When you do not have the Read-Only mode feature enabled on your Servicing Director system, the Event Manager may unexpectedly report Read-Only mode is started in the run all log file. You have the Event Manager application automated to run all ...
FSP Collectors Work List and Member Contact Maintenance Tools Open the Wrong Servicing Director (Interlinq) Contact Window
When you use the FSP Collectors Work List and Member Contact Maintenance Tools Interlinq Collections button to open Servicing Director (Interlinq), the Servicing Director Contact window is different from the Contact window opened directly from ...
Loan Legal Status or Warning Status Fields Are Disabled and Cannot Be Changed
Starting with Servicing Director 7.8, the Legal Status and Warning Status fields are disabled, making them grayed out, and the values cannot be changed. Both the Customer Service > Status screen and the Collections > Status and Stops screens have the ...
Customer Self-Service Does Not List All Loans For the Borrower
When the borrower logs into Customer Self-Service, the loan number selection does not list all loans for the borrower. This is an issue in Servicing Director. Customer Self-Service selects loans for the borrower using only the Social Security Number ...
Making ACH Payments after Cuttoff Time and Web Payments Not Showing tn the Payment Batch
ACH payments made after the cutoff time and web payments are not displayed in the payment batch. Workaround: If the Borrower makes a payment after the cuttoff time, that payment will be posted on the loan as a next business day transaction. In System ...
In the Servicing Director Contact Screen Where is the Contact Made Check Box Selection Data Stored?
Where is the data stored for the Contact Made check box selection made in the Servicing Director Collections application > Contact screen. Environment: Contact Made check box Workaround: The Contact Made check box selection is stored in the ...
Servicing Director REO Info, Select REO Screen Has 'New' Button Disabled
The Servicing Director REO Info, Select REO Screen has the 'New' button disabled and does not allow a new REO record to be added. Environment: Servicing Director REO Info, Select REO Screen Workaround: This is by design, if only the single default ...
Changing the Privilege Pay Maximum Negative Days For Existing Members
The encyclopedia states that updating the Maximum Negative Days in the FSP Privilege Pay control screen does not update Existing members that have previously qualified for Privilege Pay. Workaround: Submit a case through Case Management to change ...
Servicing Director System Administration Application Missing Right-Click Web Setup Link
When you add-on the optional Customer Self-Service (CSS) product to Servicing Director, a right-click Web Setup link is added to the System Administration screen. You have the CSS product, but the System Administration right-click Web Setup link does ...
Servicing Director Customer Self-Service Web 17.3 Incorrectly Displays the Version 17.2 in the Windows Programs List
After installing the 17.3 Customer Self-Service (CSS) Web product, the version displayed for the product in the Windows programs list is 17.2. The related 17.3 installations of CSS Investor and CSS Business Application products display the version ...
Servicing Director Event Manager Events Unexpectedly Added to the Scheduled Run All Events
The Event Manager completed the Run All events, but certain events unexpected were added to the schedule of events and were run, with a reference to the events in the Event Manager Run All log file or on the Event Log by Date report covering that ...
Servicing Director Stop Collector Code Update Check Box Remains Checked Even When Loan ss Imported With a Value of Into the Delinquent Table
If you have a custom loan import into Servicing Director, you may find that a loan, once set to active, will default to having the Stop Collector Code Update check box checked, even though your custom import imports an accepted value of into the ...
Servicing Director LTV (Loan To Value) in the Loan Info Screen Is Different From LTV In Other Servicing Director Screens
You may find that the LTV (Loan To Value) that is displayed in the Customer Service Loan Info screen is different from the LTV displayed on other Servicing Director screens, such as the Tracking, Loan To Value screen, or the PMI Cancel screen. This ...
The Servicing Director Due Date for a Loan Did Not Advance
Occasionally, you might notice that a loan due date did not advance even though you are applying payments. Workaround: The loan due date might not be advancing for one of the following reasons: You are applying Principal only or Interest only ...
Escrow Analysis Calculation and Statements Incorrectly Project Payments
You may find that the Fusion Servicing Director Escrow Analysis calculation and Analysis statements incorrectly project payments when the due date versus the actual disbursement date are different. In these cases, Fusion Servicing Director is using ...
Event Manager Running Events with Different Settings Than Entered for the Event
Fusion Servicing Director Event Manager is running events with different settings than you have entered for the Event. For example, you have an Event with settings to export a file using a formatting map file both known to be correct and in the right ...
Servicing Director Customer Self-Service Electronic Statements Not Received By Borrower
The Customer Self-Service Borrower did not receive any notification their electronic monthly statement was ready for viewing and the Customer Self-Service website has no monthly billing statements option for the borrower. Workaround: Confirm the ...
Servicing Director Customer Self-Service Licensing
A Servicing Director license which enables the optional Customer Self Service (CSS) is required with Servicing Director 16.1 or later. Workaround: If you are skipping versions of Servicing Director upon upgrading, and skip version 16.1, you will ...
Servicing Director Event Manager Run All Events Appears Slow or Takes Longer To Complete
When you run the Event Manager run all scheduled events, you may find the time to complete all the events appears slow or takes longer. It may appear the performance of Event Manager is slow. You may find the time to complete all the events is ...
Servicing Director Comments Unexpectedly Show a Setup By User Name of "Loan Servicing"
When viewing some Comments, the Setup By user name listed is the name "Loan Servicing", but there is no user by that name on the system. Workaround: The user name "Loan Servicing" is used by the Event Manager application and the Module Reports ...
Servicing Director Event Manager Event Logging Unexpectedly Shows The User Name of "Admin"
When viewing some event logs, the username listed is "Admin", but the Servicing Director application username Admin was not logged in. Workaround: The username "Admin" is used by the Event Manager application by default when the Event Manager runs ...
Servicing Director 15.x History or Other Built-In Report Screen Causes the Application to Stop Responding
After upgrading to Servicing Director 15.x, clicking the History button or other application button which is a built-in Crystal Reports created screen, the applications do not open the screen, and instead stop responding or "freeze". There is no ...
E3 Build Import data event error : "Fatal error in XML input document : 'whitespace not allowed at this location'
E3 to Servicing Director import/export You may receive this error when running the E3 Build Import Data Event : ''Fatal error in XML input document : 'whitespace not allowed at this location'' Cause : An invalid (special) character has been detected ...
The Servicing Director Application Version Did Not Change After Installing a Service Pack
After installing a Servicing Director applications Service Pack or program fix, when you viewed the applications Help>About screen, the version number displayed was not changed, as if the Service Pack or fix was not installed. Workaround: In most ...
Servicing Director Periodic Billing Statement or HFS Monthly Billing Statement Export File Does Not Contain Co-Borrower Name and Information
You may find that the Periodic Billing Statement or the HFS Monthly Billing Statement Export File, generated from Servicing Director, does not contain the name and information of a co-borrower on a loan. Workaround: In order for the co-borrower name ...
History or Other Built-In Report Screen Causes the Application to be Closed by Windows
Clicking the Fusion Servicing Director History button or other application button, which is a built-in Crystal Reports-created screen, the applications do not open the screen. Instead, Windows reports that the application must be closed or terminated ...
Servicing Director 16.3 2016 IRS 1098-B Statement Error: "This field name is not known...Error in formula Box 8..."
Crystal Reports Windows Forms Viewer This field name is not known. Details: errorKind Error in File 1098_B {<unique identification value>}.rpt: Error in formula Box 8: 'if { R_1098Stmt.AddressUnavailable } = 0 then' This field name is not known. ...
Servicing Director Word Mail Merge Document Error: "The .rpt file has been moved, re-named or deleted..."
The .rpt file has been moved, re-named, or deleted or the Event Manager database has been modified outside of the Event Manager. Check that the .doc file is in the rpt directory, check the instance criteria, and then try again. Printing not ...
Servicing Director Run-Time Error
Errors which begin with: Run-Time Error... Followed by other messages which begin with text like this: Object: "TheView", Event EventInitialize", Line #... Type mismatch... Object required... Declarations... GlobalDeclarations... Root Cause: The ...
UltraData Online Interface Error: "Unable to Get Response From Interlinq...Login Failed for User LoanServicing..."
Unable to get response from Interlinq. StatusCode="Success"... Error="BOServer: Login failed for user 'LoanServicing'...Failed to get a database for data source Servicing..." Root Cause: The Connect service providing the UltraData Online Interface to ...
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