Issues
Servicing Director Archiver Error: "The Active Archiving Folder is full..."
The Active Archiving Folder is full. Archiving is now using the Reserve Archiving Folder. Reset your Active Folder to a drive with more free space. Root Cause: This error indicates the active archiving folder Drive Space Threshold limit set by your ...
Servicing Director Customer Service Application Error: "Customer Service Application has stopped working...System.ReferenceException..."
Customer Service Application has stopped working. Problem details: Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: custsvc.exe P2: 16.3.0.18 P3: 58355247 P4: cwrap P5: 16.3.0.18 P6: 58354f38 P7: cf P8: 40 P9: ...
Servicing Director Customer Service Application Error: "Unable to open/requery MainRS..."
Unable to open/requery MainRS - using this loan id as ! From CChoosDlg::GetMainRS() Root Cause: This error message indicates that the selected loan you are trying to view in the Customer Service application has either missing or inconsistent data in ...
Servicing Director Event Manager E3 Import Into Loan Setup Error: ...P_E3Import_Manual_Finish...INSERT Statement Conflicted With the CHECK Constraint...
An Internal error occurred. Some loans may not be complete. P_E3Import_Manual_Finish: Database Error during Open : The INSERT statement conflicted with the CHECK constraint "CK__E3_Loan__Interes__0309C310". The conflict occurred in database ...
Servicing Director Event Manager E3 Build Import Data Event Error: There was a problem importing...
There was a problem importing from <E3 import file location> <Table Name>: Database Error during ChangeAppend: Error = String or binary data would be truncated. The statement has been terminated. Other extended error information is also included at ...
Servicing Director Loan Setup E3 Import Errors Report: There Are Incomplete Values from E3
The Borrower table was not populated for this loan. There are incomplete values from E3. The MailingAddress table was not populated for this loan. There are incomplete values from E3. Root Cause: This error indicates that E3 has exported incorrect ...
Servicing Director Customer Self-Service Web Pages Browser Error: Operational Error
Operational Error. Your session has been terminated. Root Cause: This operational error message displayed by the web browser typically indicates an error condition found on the Windows IIS web server running the Customer Self-Service web server or ...
Customer Self-Service Installation Error: "This setup requires Internet Information Server 6.0 or higher..."
This setup requires Internet Information Server 6.0 or higher. Please install Internet Information Server and run this setup again. Root Cause: You do not have Internet Information Server 6.0 or higher enabled on your server, which is one of the ...
Servicing Director Customer Self-Service Monthly Billing Statement Error: There Was a Problem Creating the Statement...
There was a problem creating the statement for download. Please contact customer service for assistance. Root Cause: This error is usually caused by an incorrect configuration of Customer Self-Service. Workaround: To create a statement, your Customer ...
Servicing Director File Error
Access Denied... File not found... Unable to open file... Root Cause: Your Servicing Director application is reporting a Windows error about the task you are attempting to complete. Typically, the Servicing Director product does not have Windows ...
Servicing Director 15.x History and Other Screen Windows Event Viewer Error: "...Log on failed..."
Exception Information Log on failed. Stack Trace Information at CrystalDecisions.CrystalReports.Engine.ReportDocument.VerifyDatabase() at CRptDoc.SetLogonInfo(String DSN, String DB, String UID, String PWD) Root Cause: Servicing Director 15.1, 15.2, ...
Events in Servicing Director Event Manager Show a Red X before the Title of the Event in the Scheduled Instances Screen
When you run the Event Manager run all scheduled events, one or more events show a red X before the title of the event listing in the Scheduled Instances screen. Workaround: The red X indicates the event failed to run for some reason and an error ...
Servicing Director Event Manager Shows as "Not Responding", "Frozen" or "Stuck" on an Event
When you run the Event Manager run all scheduled events, Event Manager may be running an event and report the message "not responding", or act as if the application is "frozen" or "stuck" on the event, where it does not finish the event and does not ...
The Servicing Director Current Transaction Posting Date Is Incorrect
While entering new transactions into Servicing Director, you find the current transaction posting date is incorrect. Workaround: If the current transaction posting date is incorrect, you should immediately complete the following steps. IMPORTANT! Do ...
Missing Servicing Director DVD or Customer Self-Service CD
Beginning version 15.3, Servicing Director is no longer available on DVD and Customer Self-Service is no longer available on CD. Workaround: Customers with access to the Finastra Customer Success Community Support Center can download the installation ...
UltraData FSP Real Estate Loans and General Ledgers (GL) Are Not Updated by Servicing Director
You may find that real estate loans and general ledgers in UltraData FSP are not being updated with information from Servicing Director through the Servicing Director UltraData Batch Interface as expected. This information is updated in UltraData by ...
Servicing Director Letter or Report Is Not Working
One of your Servicing Director letters or reports is not working, is printing incorrectly, or is not showing the correct information. Workaround: The Servicing Director product installation delivers many reports and letters. If your letter or report ...
Servicing Director Loan Import Is Not Working
Your Servicing Director loan import (or boarding) is not working, where loans are not visible in Servicing Director or you get various errors trying to import the loan. Workaround: The Servicing Director product installation delivers loan imports for ...
Email criteria option unexpectedly inactive or grayed out for Event Manager document event
When you open the criteria screen of a Fusion Servicing Director Event Manager document event, such as a report or letter event, the option to email the document is grayed out, while the options for the printer and file location are enabled. ...
Event Manager is missing events for some standard delivered Crystal Reports letters
When you search Event Manager for some Fusion Servicing Director installed and delivered letters, the Crystal Reports format version of some letters do not have an event, and only the Microsoft Word format letters are found. This is the case for the ...
Failed on borrower table. Subquery returned more than 1 value
You may encounter an error message when importing loans with multiple borrowers into Fusion Servicing Director. The issue started after updating to Version 19.2. The import will work fine when the loan has only a single borrower. The entire error ...
ReportDebug.txt Error Table Could Not Be Found
In Fusion Servicing Director, you will receive the following error if your Customer Self-Service web applications is denied access to the table or view listed in the error: After GetReportLoc Before load After load ...
Online payment event viewer warning: an unhandled exception has occurred
In Fusion Servicing Director Customer Self-Service, when you click continue on the Online Payment Terms Screen (ACHWebIntro.ASPX), it can cause the following Windows Event Viewer Application log ASP.NET warning message when the settings on the ...
The GNMA RFS shows the post modification maturity date
The Fusion Servicing Director GNMA RFS Export should report the maturity date of the loan on the day the loan was transferred out of the pool for a modification and not the post modification maturity date. Workaround: Submit a case through Case ...
This is where updated files are stored so EZID can copy them automatically.
You receive the following error message: The file server path indicated is not available. This is where updated files are stored so EZID can copy them automatically. Please contact your system administrator. OK. Root Cause: EZidServer folder was ...
Error: Please wait while the application is preparing for the first use
The Fusion Servicing Director Application Installation waits for the Windows Installer Coordinator to complete but it doesn't finish. The Windows Installer Coordinator box appears with the following never ending message and the installation does not ...
Load Report Failed error
Error message: Load Report Failed This message indicates the Crystal Reports template file, the .RPT file, for the report you are trying to open could not be found or read from the \SvcData\Rpt folder. Workaround: Confirm your \SvcData\Rpt folder has ...
Login failed for user LoanServicing
Microsoft SQL Server Login Connection failed: SQLState: '28000' SQL Server Error: 18456 [Microsoft][SQL Server Native Client 11.0][SQL Server]Login failed for user 'LoanServicing'. Root Cause: This can be caused by changes to your SQL server, where ...
LNSETUP MFC application has stopped working
After upgrading to Fusion Servicing Director 19.4.5, the Loan Setup application is unable to open the Credit screen. Instead of opening the Credit screen, Windows will display the following error and the Loan Setup application will be terminated by ...
Data dictionary does not have Information or enough information about a field
You're looking for more information about a field you see in Fusion Servicing Director and the field is not in the Data Dictionary. Workaround: The Data Dictionary help file includes detailed descriptions of the tables, columns, and fields that make ...
Payments do not accumulate correctly in the LAR file
When you run and submit the FNMA LAR Export, and are set up for 2X Monthly Reporting, you may find that when more than one payment is made on a FNMA loan during the month, the LAR file did not correctly accumulate the payments as it should. For both ...
Failed to find loan in file
You received the following Fusion Servicing Director archiver view document error: Failed to find loan "##########" in file \\<servername>\<sharename>\<filename.rtf or .pdf> Root Cause: This error can be caused by enabling the System Administration ...
A .NET framework error occurred
A .NET Framework error occurred during execution of user-defined routine or aggregate "D_tvfGetHoliday": System.Data.SqlClient.SqlException: The SELECT permission was denied on the object 'HolidayTable', database 'SvcEventMgr', schema 'dbo', ...
Applications opened by DDEServer have default group permissions
Fusion Servicing Director applications opened by the Fusion Servicing Director interface component DDEServer will have the application security and permissions defined for the Default group instead of the group defined for the Fusion Servicing ...
Periodic billing statement does not include transaction code 530 in the transaction activity
The Periodic Billing Statement, when created directly from the Fusion Servicing Director application, does not include the transaction code 530, Insurance Premium Disbursements, in the Transaction Activity portion of the statement. This is also true ...
You must enter a value in the TOTALPRINCIPALPAID field
Fusion Servicing Director Master Servicing Payment Batch import error: There was a problem importing from <file path and file name> You must enter a value in the TOTALPRINCIPALPAID field. You must enter a value in the TOTALINTERESTPAID field. You ...
The Index Rate report displays only the rounded up index rates
The Fusion Servicing Director Index Rate Report is accessible only from the Adjustable Rate Mortgage application > Index Rate > Print screen. The index rates on the screen display the full rates including the 5 decimal places, but when the Index Rate ...
Incorrect interest accrual on HELOC loans for draws taken after paying down the loan to zero
When a draw is taken after paying down a HELOC loan to zero (both interest and principal amounts paid down to zero), the system incorrectly calculates interest for the draw amount from the date the loan was paid down. Root Cause: The system does not ...
Help Topic on credit bureau export fields is not updated
The Credit Bureau Export in Fusion Servicing Director has periodically been updated to reflect changes to the Metro 2 reporting format. But the Help topic, Credit Bureau Export Fields, which details fields included in the Credit Bureau Export file, ...
Account is locked. Call Customer Service
When trying to setup up the borrower profile on the Fusion Servicing Director Customer Self-Service website for the first time, your borrower is getting the following error: Account is locked. Call Customer Service. This occurs when the borrower ...
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