Reference
Standardized Product Release Numbering
Finastra recently implemented a new convention for release numbering across all products. It is currently being rolled out on a product by product basis. This allows us to have a standard release number that identifies the year of the release and ...
Summary of Payments Due on the Monthly Billing Statement for a DSI Loan Displays $0.00 for the Principal Amount Due
Billing Statements for a DSI loan will always display the Summary of Payments Due with the full P&I payments as the Interest Amount with a Principal Amount of $0.00. The breakdown is not known until the payment is made. ArticleNumber: 000055276
My Adjustable Rate Mortgage (ARM) Loan Did Not Update the Rate Change Date and P&I Change Date
If you notice that your ARM loan(s) are not being updated even though you are performing the necessary updates, check for the following The index rate might not exist for the time period in which the loan needs to adjust. Check to see if a Comment ...
The Loan Due Date Did Not Advance
Occasionally, you might notice that the due date(s) are not advancing even though you are applying payments. They might not be advancing for the following reasons: You are applying partial payments such as interest only or principal only. Your ...
Automatic Escrow Refund Days in the Company Table
You can set the number of days to wait after the loan is paid in full before refunding the escrow balance. Servicing Director delivers a default value of 20 days; this can be changed as needed. Environment: Table set up Loan control tab ...
Purging Loans in Servicing Director
Most data remains in Servicing Director for auditing, historical, and licensing reasons; therefore, you can expect the database sizes to continually grow. If you have enabled the document archiving feature, you also have network shared folders with a ...
Product Version Support
Finastra supports the current scheduled release plus one scheduled release back for all of our Lending & Compliance products. If you are using an older release, we strongly recommend that you install the current release to take advantage of ...
How is a New Payment Calculated on an ARM Loan after its Rate Resets?
Principal and Interest (New Payment) calculation with rate change The new payment amount is calculated based on the current principal balance amortized forward to the date the rate was changed and the remaining term using the AmTerm (amortization ...
Can the ACH Web Payments Export be Run More than Once a Day?
The ACH Web Payments Export can be run more than once a day but the second run would overwrite the first if the same file name was used for both, and the file had not yet been exported to the bank. This means that each file would need to have a ...
List of Reversal Code Descriptions
On the loan history, the reversal code appears without a description. The following list defines the reversal codes: ReversalCode 0 None ReversalCode 1 Misapplied Payment ReversalCode 2 Returned - NSF ReversalCode 3 Returned - Missing Signature ...
Loan Level Lead Bill Days Field
In the Customer Service Module, Payment Screen, there is a field called "Lead Bill Days". This field is available for Non-draw loan types. This field represents the number of days (0-28) prior to the billing date, a Monthly Billing Statement will be ...
Error Notices and Information Requests
New Mortgage Servicing Rules issued by the Consumer Financial Protections Bureau and Regulation X (the implementing regulation of the Real Estate Settlement Procedures Act), effective January 10, 2015. These rules require all servicers meet certain ...
Fusion Servicing Director 19.1 Windows and SQL Version FAQ
Below are selected Fusion Servicing Director 19.1 Release Windows and SQL Version frequently asked questions (FAQ). To upgrade to 19.1, is Windows Server 2016 required? No. All versions of Windows server from 2008 through Windows 2016 are supported ...
Is There a Time Limit in Servicing Director When a Disbursement Can Be Made Using the First American Billing Import Process
First American billing import. Paid off loans and loans where the current tax disbursement due date is greater than 2 (was previously 3) months from the import date are now given a Match Status of 15 so they will not be added to the disbursement ...
Error Notices and Information Request Reports
This report determines if reported errors or information requests have been assigned. Past due and unassigned requests are also displayed. The report is located in Event Manager > Customer Service > Reports and can be run any time. Environment: ...
Does Servicing Director Have a Report to Identify Paid Taxes?
When paying taxes using the Disbursement Application you can go to Event Manager and select Disbursements > Reports . There are two reports where you can review the Tax Disbursement, which will give you either all information or the Tax Disbursement ...
ARMs Due for Calculation Report
This report summarizes active ARM loans that have next rate change dates that are past due. Event Manager Name: ARMs Due for Calculation Delivered Location: ARM Processing category, Reports group File Name: Armdue.rpt Delivered Criteria: All active ...
Using the Unprocessed Loan Report to Troubleshoot Analysis Batch Issues
The Unprocessed Loan Report summarizes all loans that are included in an analysis batch but do not get analyzed for some reason. You can print this report to find out why the loans are not analyzed. The report can be run anytime after you run the ...
Assessing or waiving corporate advances in Servicing Director
You can assess or waive fees used for corporate advances by using the Corporate Advance screen in Customer Service. To assess a new Corporate Advance: Open the Customer Service application, select Balances, and Corporate Adv. Click New. Select the ...
Explanation of Servicing Director Permanent Comments Feature
This is an explanation of the Permanent Comments feature: The data for Permanent Comments (either in Collections or Customer Service modules) is stored in the Contact table, Comment field (Contact.Comment) There is one to one record here, so ...
Calculation Of Loan Modification Total New Estimated Payment
In the Servicing Director, Collections application, Loan Modification feature, a Total New Estimated Payment is calculated when a new loan modification is set up for a loan. This is an explanation of the internal system calculation of the Total New ...
The Fusion Servicing Director Returned Mail Indicator
This is an explanation of the Returned Mail check box in the Customer Service, Mailing screen. The Returned Mail flag is stored in the MailingAddress table. MailingAddress.ReturnedMail (1 for checked, 0 for unchecked) Returned Mail is not widely used ...
Servicing Director Release 16.3 End Of Year Rollover Event Will Capture The Beginning Principal Balance Of Loans As Of January 1, 2016.
The End Of Year Rollover Event for 2016 reporting year must be run on Servicing Director release 16.3. In this release, the End Of Year Rollover Event will capture the beginning principal balance of loans as of January 1, 2016. If a loan was added ...
Changes to the Property Screen
We have added two new fields on the Property Address screen in order to report the property address or property description accurately for the Form 1098, the Annual Statement and the IRS 1098/1099 Export. The Address Unavailable check box has been ...
Sending a Fusion Servicing Director file to support
You can use Secure File Transfer application to send Fusion Servicing Director files to client support. Be sure to place the file you send specifically in the Servicing Director folder on the File Transfer page. The procedure below describes how to ...
Servicing Director Customer Self Service 16.1 Must Be LIcensed
Customer Self-Service 16.1 must be licensed to be operational. The Customer Self-Service 16.1 installation programs will complete successfully without prompting for or testing for this licensing. However, borrowers and investors will not be able to ...
Servicing Director Training Guides
You can view and download the Servicing Director training guides from Support Center. Log on to Finastra Customer Success Community. Select Support Center. Note: If you do not see Support Center, contact your system administrator to request access. ...
Upgrading from Windows Server 2003 to a Newer Windows Web Server Version for Servicing Director Customer Self-Service
Servicing Director Customer Self-Service 15.1 requires you to have Microsoft Windows Server versions newer than Server 2003. Previous versions of Customer Self-Service could use Windows Server 2003, but Windows Server 2003 is not supported for 15.1 ...
Installing Servicing Director 14.1 or Prior Applications
The procedure below describes how to manually install the Servicing Director applications on a desktop computer for the first time. After you have the Servicing Director database product on the server, you use the Servicing Director applications ...
Finding Servicing Director Table Design Information and Field Locations and Definitions
To find more information about Servicing Director's SQL table design and field layout, or find information on Servicing Director table and field definitions. With each new full release, Servicing Director delivers a Data Dictionary, which presents a ...
Current Version of Fusion Servicing Director
The current version of Fusion Servicing Director is 20.1. This version was released on June 10, 2020 and is a full upgrade from version 19.4 of both the server and the desktop applications and includes the following: Two major enhancements: ...
Upgrading SQL Server for Fusion Servicing Director 19.1
Fusion Servicing Director 19.1 requires you to have Microsoft SQL Server version 2014 or 2016 on your server. Previous versions of Servicing Director could use older versions of SQL Server, but older versions are not supported with 19.1. The version ...
Upgrading Windows Server for Fusion Servicing Director
Fusion Servicing Director is supported only on Microsoft Windows Server versions listed on the Servicing Director System Requirements. If you are not sure of your Servicing Director Windows Server version, search the Knowledge Center for the related ...
Upgrading from Windows XP to a Newer Windows Desktop Version for Servicing Director
The Servicing Director 15.1 applications require you to have Microsoft Windows desktop versions newer than Windows XP. Previous versions of Servicing Director could use Windows XP, but Windows XP is not supported for 15.1 or later and could be ...
Downloading Servicing Director or Customer Self-Service
Customers with access to the Finastra Customer Success Community Support Center can download the full version of Servicing Director or Customer Self-Service installation files from Support Center. Prior to version 15.3, full versions of Servicing ...
Troubleshooting Servicing Director Customer Self-Service Web Servers Using the Windows Event Viewer
To troubleshoot a Servicing Director Customer Self-Service web server issue, include checking the Windows Event Viewer for ASP.NET Error or Warning events logged at about the same time as each occurrence of the issue. Have your local IT or system ...
Environment performance review recommendations
Verify the environment is configured per the knowledge article recommendations listed below. Review System Requirements for Web, Application, and SQL Server Hardware including Software articles. Enter the keyword "System Requirements for <product>" ...
Reversing a loan modification that has been processed and posted
You want to reverse a loan modification that has been processed and posted. There's currently no way to reverse a loan modification that has already been processed and posted. Submit a case through Case Management to increment Request for Change ...
Viewing the Servicing Director Event Manager Run All log file
In the Event Manager application, when you click Run All, Event Manager creates an event log that indicates the status of every event that was scheduled to run. This event log file is a text file created on the local desktop computer, and it will be ...
Creating a custom Periodic Statement
The Servicing Director Periodic Statement format has been designed by the Servicing Director understanding of the Consumer Financial Protection Bureau (CFPB) regulations, and it is believed to be compliant as installed. Therefore, we don't recommend ...
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