Issues
Year End Rollover Upd event failed: Error Running Stored Procedure: Cannot add or change record
Error Running Stored Procedure: Cannot add or change record. Root Cause: Referential integrity rules require that a related record exists in the Mailing Address table. The Year End Rollover Upd event failed because there is a missing or corrupted ...
Error BOServer: File Not Found
BOServer: File note found (C:\Program Files (x86)\D+H\Servicing Director\BussObj\[file name].cbo Root Cause: This message appears when you are opening a custom add-on to your Fusion Servicing Director system and your computer does not have the ...
Error: There was an Error Checking the Number of Users. The transaction Log for Database 'Service' is Full.
There was an error checking the number of users due to the following reason: The transaction log for database 'Service' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases The statement has ...
UltraData Online Interface Error After Upgrading to Servicing Director 16.2 or Later: Unable to get response from Interlinq...Invalid Username or Password
Unable to get response from Interlinq StatusCode = "Error" Error Code = "1" Description = "Invalid Username or Password". Root Cause: The UltraData Online Interface uses a Connect web service. If you have the Servicing Director Connect version of the ...
Servicing Director Customer Self-Service Installation Error: "...Error 1722...aspnet_regiis.exe..."
Product: Servicing Director Customer Self-Service Web <Business or Investor>-- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or ...
Servicing Director Link (SD Link) Connectivity Test Error: "...Login failed for user 'ILSWebUser'..."
[CDATA[]]></Results><ConnectErrors><Errors Version="15.1.0.1"><Map_Name>ILS_LoanDetails_Export</Map_Name><General_Error Error="BOServer : Login failed for user 'ILSWebUser'.&#xA;" /><General_Error ...
Servicing Director Application Login Error: "Failed to connect to your SvcData folder...Access is denied..."
Failed to connect to your SvcData folder <your network path>\SvcData'. Access is denied. Do you want to change your Reports Location? Note: In the example above, the '<your network path>' is a placeholder, and your error message will have your ...
Servicing Director Link Installation Error: "...Error 1722...aspnet_regiis.exe..."
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpdateWebAppMapping, location: C:\inetpub\wwwroot\SDLink\, ...
Application Logon Error: Connection Failed...SQL Server Error : "...18470...Login failed for user 'LoanServicing'. Reason: The account is disabled."
Microsoft SQL Server Login Connection failed: SQLState: '37000' SQL Server Error: 18470 Login failed for user 'LoanServicing'. Reason: The account is disabled. Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft ...
Servicing Director Application Logon Error: "The SELECT permission was denied on the object ..."
The SELECT permission was denied on the object '<a database table name>', database 'Service', schema 'dbo'. The cursor was not declared. Root Cause: If you receive this error when you try to open a Servicing Director application and the expected ...
Servicing Director LSCNFG FixRights Error: "Cannot drop schema 'LoanServicing' because ..."
Execute with results failed for Database 'Service'. An exception occurred while executing a Transact-SQL statement or batch. Cannot drop schema 'LoanServicing' because it is being referenced by object '<object name>' Root Cause: The LSCNFG FixRights ...
Servicing Director LSCNFG FixRights Error: "Cannot Drop the User 'ApplicationInstall' Because ..."
Execute with results failed for Database 'Service'. An exception occurred while executing a Transact-SQL statement or batch. Cannot drop the user 'ApplicationInstall', because it does not exist or you do not have permission. Root Cause: The LSCNFG ...
Servicing Director Analysis Error Trial Calculation Error: "Failed to Disable PaymentChange Triggers..."
Failed to Disable PaymentChange Triggers. Error: SELECT failed because the following SET options have incorrect settings: 'CONCAT__YIELDS_', verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or ...
Servicing Director Event Manager Event Error: "...Unable to open file for writing.."
Executing... BoForms.dll Event Name : <your event> Instance Name : <your event> Started : Unable to open file for writing : \\server\sharename\your file location\your file name There was a problem exporting to Exit code = 1 Root Cause: Some events ...
Error: Unable to Connect to the SQL Server
Unable to connect to the SQL server Root Cause: This error can be caused by using the correct SQL sa login password, but some unexpected outcome is caused by some unique and unusual combination of special characters. Workaround: To resolve this ...
Servicing Director Task Tracking Setup Run-Time Error Object Required: MSComctlLib2
Run-Time Error <(Declarations), Line 24> Object required: 'MSComctlLib2' Root Cause: This error can be caused when the Microsoft provided MSComctlLib2 or related components are not present on your Windows computer. The Servicing Director System ...
Servicing Director Event Manager End of Day Run All Events Error
At least one event didn't run. Check the log file, fix any errors, and re-run the event. Root Cause: When you run the Event Manager Run All scheduled events, this error message appears at the end of all the scheduled events indicating one or more ...
Servicing Director Link (SD Link) Connectivity Test Error: "...Verify VC 10 Installation..."
<ConnectionTest>Valid connection from COM component to SQL Server: False</ConnectionTest><TestXMLMessage><ConnectServiceRequest> <Service ...
Error: Cannot Insert Duplicate Key Row When Entering CCR/CTR Information on Specific Account(s), EZTeller 6.0
-2147217873- Cannot insert duplicate key row in object 'dbo.ENH_EntityAccountInfo' with unique index 'IX_ENH_EntityAccountInfo_1 ...Error occurred in Microsoft OLE DB Provider for SQL Server. Operation failed. The current screen will shut down. OK ...
Servicing Director Escrow Analysis Error: Another Batch's Final Update has invalidated some of these loans
Another batch's Final Update has invalidated some of these loans. If you proceed with the Final, these loans will be deleted. Root Cause: There are several possible causes for this error, You should select No for the final update and review the ...
Database Installation Error Finding Microsoft.SqlServer.BatchParser
ExecuteNonQuery failed for Database 'SvcEventMgr'. Could not load file or assembly 'Microsoft.SqlServer.BatchParser, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file ...
Servicing Director Application Error: "...api-ms-win-crt... is missing..."
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem. Note this file name above is just one of many files, all beginning with "api-ms-win-crt". You may have ...
Event Manager Document Event Error: The Query Could Select No Records
Event Manager Save to file succeeded. Archiving failed: The query could select no records. Root Cause: This error can be displayed when there is no data on your system which meets the default criteria for the document or the user-defined criteria a ...
Servicing Director Message: "Your loan limit...has been reached..."
Your loan limit of <your loan limit> loans has been reached with <your current number of loans> loans. Loan Servicing will not run if <your excess maximum loan limit> loans are reached. Select Help to learn how to receive a new license. Root Cause: ...
Servicing Director Customer Self-Service ReportDebug.txt Error: "...UFL 'u2lserv.dll' that implements this function is missing..."
fter GetReportLoc Before load After load C:\inetpub\wwwroot\ILSWebBus\rpt\<YourDocument>.rpt After GetReportLoc Before export CrystalDecisions.CrystalReports.Engine.FormulaException: UFL 'u2lserv.dll' that implements this function is missing. Error ...
Database Installation Error: There was a Failure in Executing the Script to Upgrade the Service Database
There was a failure in executing the script to upgrade the Service database. Root Cause: This message usually indicates a rare situation where your database has some unique data conditions or database content which is unexpected by the upgrade, ...
Application Error has Occurred; Your Session is Now Closing.
You are receiving the following Fusion Servicing Director Customer Self-Service Web Pages Browser Error: An application error has occurred; your session is now closing. We apologize for this inconvenience. Please log on again. Root Cause: This ...
End Of Year Rollover Displays Error Running Stored Procedure MailingAddress
The event failed and reported this error: Error Running Stored Procedure: Cannot add or change record. Referential integrity rules require a related record in table MailingAddress. The transaction ended in the trigger. The batch has been aborted. ...
Servicing Director Customer Self-Service - Login Page Shows Unable to Connect Error when Opened in Mozilla Firefox
Unable to Connect Firefox can't establish a connection to the server at <your Customer Self-Service login page> The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your ...
Servicing Director Customer Self-Service - Login Page Shows Page Can't Be Displayed Error when Opened in Internet Explorer 11
This page can’t be displayed Make sure the web address https://<your Customer Self-Service login page> is correct. Look for the page with your search engine. Refresh the page in a few minutes. Root Cause: The browser is unable to access the Customer ...
Servicing Director Customer Self-Service - The Login Page Shows This Site Can’t Be Reached Error when Opened in Chrome
This site can’t be reached <your Customer Self-Service login page> refused to connect. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED Root Cause: The browser is unable to access the Customer Self-Service login ...
Servicing Director Customer Self-Service Installation Error: "There is a problem with this Windows Installer package..."
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Root Cause: The most common cause of this error is the Windows web server ...
Servicing Director Application Installation SQL Log Error: "Error: 18456, Severity: 14, State: 12..."
Error: 18456, Severity: 14, State: 12. 2016-07-08 23:51:33.05 Logon Login failed for user 'ApplicationInstall’. Reason: Login-based server access validation failed with an infrastructure error. Check for previous errors. Root Cause: This can be ...
Servicing Director Event Manager Error: The Event Manager Couldn't Report the Status
The Event Manager couldn't report the status of the events to the log file because you've run out of disk space or the log file is in use by another user. Root Cause: The log file is a local file on the desktop running Event Manager, and typically ...
Servicing Director Event Manager Letter Event Error: "...there was no ActiveDocument.."
Executing... MailWrap.dll Event Name : <your letter> Instance Name : <the letter event name> Started : Word.Application.InitializeMailMerge failed because there was no ActiveDocument. Printing not attempted. Exit code = 2010 Root Cause: Some letter ...
Servicing Director Application Update Installation Program Fails with Error: "...Setup Wizard Ended Prematurely Because of an Error..."
Servicing Director Application Update Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard. Root ...
Error: Your Save Path, \\ServerName\EZIDServer, is Inaccessible.
Your save path, \\ServerName\EZIDServer, is inaccessible. Please check to see that the drive is connected. Click OK to resume processing after correcting this path or cancel to exit this procedure. Root Cause: EZID users get the above error when ...
Windows 2008 Server Install Error: This Application Has Failed to Start Because mfc140.Dll Was Not Found
Error: This Application Has Failed To Start Because mfc140.dll Was Not Found Root Cause: Installing Servicing Director on a Windows 2008 server with SP1 release or sooner causes the error. Workaround: Prior to installing Servicing Director on a ...
Servicing Director Event Manager LP Build Import Data in Loan Setup Event Error: "Unable to load XML file"
Run-Time Error < Object: "TheView", Event: "EventInitialize", Line: 28 > Unable to load XML file (C:\SvcData\MapFiles\HFS_LaserPro_Import.eix): Line (0,0): The system cannot locate the resource specified. Root Cause: This is an issue for current ...
Servicing Director Applications Error: "Connection failed ... Could not open a connection to SQL Server ..."
Connection failed: SQLState: '08001' SQL Server Error: 2 [Microsoft][SQL Server Native Client 10.0]Named Pipes Provider: Could not open a connection to SQL Server. Connection failed: SQLState: '08001' SQL Server Error: 2 [Microsoft][SQL Server Native ...
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