Issues
Servicing Director Database Installation Error: "Unable to copy the system data over..."
Unable to copy the system data over to the Service database Root Cause: This error is not common, but it indicates some issue copying Servicing Director controlled data, which is set as a default for the program operation unrelated to loan or ...
Servicing Director Customer Self-Service Web Page Login Error: "System is currently down..."
System is currently down. Please contact support. Root Cause: If your Customer Self-Service system is not licensed, this message will appear. Workaround: Review the Customer Self-Service Installation or Upgrade guide Additional Web Settings section ...
Servicing Director Customer Self-Service Event Viewer Warning: "...The input stream is not a valid binary format..."
Log Name: Application Source: ASP.NET 4.0.30319.0 Date: 7/11/2016 11:02:51 AM Event ID: 1309 Task Category: Web Event Level: Warning Keywords: Classic User: N/A Computer: <your server name> Description: Event code: 3005 Event message: An unhandled ...
Servicing Director Customer Self-Service Test Utility Exception Message: "...The input stream is not a valid binary format..."
Current Directory is C:\inetpub\wwwroot\ILSWebBus\bin Testing application connectivity using configuration file: C:\Inetpub\wwwroot\ILSWeb\client.config Remoting channel http is registered PASS: A configured type ...
Servicing Director Event Manager Error: "Invalid Pointer"
The event failed and reported this error: Invalid Pointer Printing not attempted. Archiving not attempted. Root Cause: This issue is thought to be a combination of the Crystal Reports 13 software provided with Servicing Director 14.2 or 15.x, plus ...
Disbursement Error Code 8104 Intervening Payment Activity
Disbursement Error Code 8104 Intervening Payment Activity Root Cause: The Error occurs when attempting to post a Disbursement with an Effective date prior to the last payment posted to a loan. The procedure calculates accrual adjustments for ...
Servicing Director Event Manager Error: "System.OutOfMemoryException"
The event failed and reported this error: Exception of type 'System.OutOfMemoryException' (out of memory) Printing not attempted. Archiving not attempted. Root Cause: This issue is thought to be a combination of the Crystal Reports 13 software ...
Servicing Director Event Manager Investor Cutoff Storage Update Error
The event failed and reported this error: Q_CutoffStorage: Violation of PRIMARY KEY constraint 'CutoffStorage_PK'. Cannot insert duplicate key in object 'dbo.CutoffStorage'. The statement has been terminated. Root Cause: This error is caused by ...
Servicing Director Event Manager Import/Export Event Error: " No Layout File Specified"
Error: No Layout File Specified Root Cause: This issue can occur because the layout file path and file name are missing for the event you are running. Also, if the layout file path and file are present and correct, this can occur because the layout ...
Provide a Valid Export File Location to Proceed With This Action
If you are setting up an Event Manager export event, then after you successfully browse to a remote network location, you may see this error displayed: Provide a valid export file location to proceed with this action. Root Cause: If you can confirm ...
Servicing Director Payment Processing Error when selecting Post Exceeds the number of prepaid payments allowed
Exceeds the number of Prepaid Payment allowed. Root Cause: Payment Rule set up Workaround: You need to identify which Payment Rule your loan is assigned to. Go to Customer service select Payment once you have determine the payment rule do the ...
Servicing Director Link (SD Link) Connectivity Test Error: "...Valid connection from Web Service to SQL Server: False..."
<SQLServer></SQLServer><Database></Database><UserName></UserName><ConnectionTest>Valid connection from Web Service to SQL Server: False</ConnectionTest><ConnectionTest>Valid connection from COM component to SQL Server: ...
Read only mode is still active due to the failed event(s). Do you want to turn OFF Read-Only mode?
Read only mode is still active due to the failed event(s). Do you want to turn OFF Read-Only mode? Root Cause: This automated or unattended Servicing Director event manager run all scheduled events error may be caused because of two reasons: You have ...
Change Reports Location Application Error:"...does not appear to be a valid Reports folder. "
Selected folder <path\rpt> does not appear to be a valid Reports folder. Root Cause: This error could be displayed because you need to browse to the subfolder \Rpt when using the Change Report Location application. Another cause could be that the ...
Servicing Director Freddie Mac EDR (Midanet) Export Event Error: "Cannot insert duplicate key..."
Error running procedure: P_Frd_EDR_BuildDAC Cannot insert duplicate key row in object ''dbo.LoanDEvents'' with unique index ''IDX_LoanDEvents_Unq''. The duplicate key value is (####, ##,<Date>, 0). The statement has been terminated. Root Cause: This ...
Servicing Director IRS 1098/1099 Export Error Message When Selecting to Include the 1099-INT
There are xxxx loans eligible for a 1099-INT form, but all of the loans are missing Borrower, MailingAddress or StateCode information. The Export has not written any A, B or C records for the 1099-INTs. Root Cause: The problem and error message can ...
Servicing Director Customer Self-Service W_GetCompanyWorkdays Error: "...Could Not Find Server ... in Sys.Servers...."
Msg 7202, Level 11, State 2, Line 1 Could not find server '<a server name>' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.servers. Msg 6522, ...
Servicing Director Application Error Trying to Open Any User Defined Form: "UserDefinedData: Database Error during Open : Invalid object name...'
UserDefinedData: Database Error during Open : Invalid object name 'Usr_<name of your user defined table>'. Statement(s) could not be prepared. Root Cause: This error can be caused by a system configuration issue, where the \SvcData folder contents do ...
Servicing Director SQL Server Error: "The transaction log for database 'Service' is full..."
The transaction log for database 'Service' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases The statement has been terminated. Root Cause: This error can be caused by changes to the ...
Servicing Director Application Error Trying to Open Any User Defined Form: "Run-Time Error...Object Required: 'UserDefinedData'
Run-Time Error <Object: "TheView", Event: "EventInitialize:, Line: 3> Object required: 'UserDefinedData' (or other user defined table name) Root Cause: This error can be caused by a system configuration issue, where the \SvcData folder contents do ...
Servicing Director Application Error Trying to Open Any User Defined Form: "Please use the 'User Defined Data' option in Setup..."
Please use the 'User Defined Data' option in the Setup list in System Administration to add fields to this form. Root Cause: This error can be caused by a system configuration issue, where the \SvcData folder contents do not match the Servicing ...
Additional Principal Not a Valid Currency Value
The value entered in the Servicing Director Customer Self-Service Online Payment Screen produces this error: Additional Principal not a valid currency value. Root Cause: Additional Principal field is not a valid money amount or format. Workaround: ...
You Must Enter the First Draft Date
Fusion Servicing Director Customer Self-Service Recurring Online Payment Error: You must enter the first draft date on or between <month>/1/<year> and <month>/17/<year>. Root Cause: This error is caused by an issue in Customer Self-Service. ...
Servicing Director Scheduled Payments Screen Error: "Please update your Payment Address Control...Run-Time Error (Declarations), Line 555..."
Please update your Payment Address Control Run-Time Error (Declarations), Line 555 Type mismatch: 'CDbl' (GlobalDeclarations), Line 121 Invalid use of : 'Replace' Object "IncludeLC_CB", Event: "EventInitialize", Line 32 Invalid use of 'CDbl' Object ...
Service Release Message: "Your Service Release loan limit has been reached..."
Your Service Release loan limit has been reached. Select Help to learn how to receive a new license. Root Cause: The Service Release application has its own Service Release license provided with your license information for the rest of Servicing ...
Servicing Director Change Posting Date Event Message: "You are nearing your licensed loan limit"
You are nearing your licensed loan limit Root Cause: When your Servicing Director loan count becomes 96.5% or more of your license loan limit, up to your maximum count, the Change Posting Date event screen presents this warning message. The Change ...
Servicing Director Database Installation Error: "Unable to write the ...SysData to the specified directory..."
Error! Unable to write the EventMgr_SysData (or Service_SysData) to the specified directory: <a directory path on your system defined as the destination for the SQL database file> Root Cause: This error is caused by your Windows environment ...
Event Manager Events Error - Failed to Open Form
Failed to open form... <file path and file name beginning with HFS and ending in .BOF> Please confirm that the form is present in the specified location. The event failed and reported this error: Unable to create form <file name beginning with HFS ...
Invalid Column Name StopAdvances
In Fusion Servicing Director 19.4.5, you receive an Investors Screen Error: Invalid column name 'StopAdvances'. Invalid column name 'StopAdvanceReason' Invalid column name 'StopAdvanceOption' Statement(s) could not be prepared. Root Cause: This error ...
Please Wait While Windows Configures
In Fusion Servicing Director, you receive the following message: Please wait while Windows configures Fusion Servicing Director Application Root Cause: When you try to open the already installed Fusion Servicing Director applications, Windows will ...
Servicing Director Customer Self-Service Web Browser Error 403.4
Server Error 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. or HTTP Error 403.4 The page you are trying to access is secured with Secure Sockets Layer (SSL). Root ...
VIEW SERVER STATE was Denied on Object Server, Database Master
You received the following Fusion Servicing Director applications error: There was an error checking the number of users due to the following reason: VIEW SERVER STATE was denied on object 'Server', database 'Master' The user does not have ...
Error Code 80040e07, IDispatch error 3079-Microsoft OLE DB Provider for SQL Server
You have received a system network error. Please contact your supervisor and/or system administrator and reference the System and Network Error section in your Superview User Guide or Online Help. The error information follows: Error from EZTeller: ...
Servicing Director Applications Installation Error: "The File ... is not marked for installation.."
The File 'xxxxx' is not marked for installation. Note: In the example above, the 'xxxxx' is a placeholder, and your message will have the file name of a Servicing Director application instead of 'xxxxx'. Root Cause: The error means the installation ...
Servicing Director System Administration Error: "Data exists for the selected form. You must delete all data..."
Data exists for the selected form. You must delete all data from the Usr_<your table name> table before you can delete the form. Root Cause: This error can happen when you try to delete a user defined form after the form has had data added to it. ...
Servicing Director Error Emailing a Report or Letter: "The transport lost its connection to the server"
Email failed: The transport lost its connection to the server Root Cause: This is a Microsoft Windows error about Servicing Director attempting to send an SMTP e-mail. Servicing Director relies on your Microsoft Windows and SMTP server to provide ...
Servicing Director Error Emailing a Report or Letter: "...The server rejected one or more recipient addresses..."
Email Failed: The server rejected one or more recipient addresses. The server response was: 451 Recipient limit exceeded for this sender. or 451-Hourly outbound rate limit exceeded Root Cause: This is a Microsoft Windows error about Servicing ...
Servicing Director Database Service Pack Installation Error: "You have a version mismatch. Contact support.”
You have a version mismatch. Contact support. Root Cause: The effective Windows permissions of the Windows user running the installation program are not elevated enough to complete the installation. Workaround: Click OK, and the installation will ...
IRS 1098/1098 Export Error the Event Failed
The 1098 Form was selected, but there are no loans eligible for 1098 reporting. Root Cause: There are no records in the end of year table. Workaround: Verify if you ran the year end roll over update event. Contact support for additional assistance. ...
Servicing Director does not automatically create a viewable archive for a custom Crystal Reports document.
After creating a custom Servicing Director Crystal Reports document, Servicing Director does not automatically create a viewable Servicing Director archive document when the custom document is produced from Servicing Director. Workaround: For custom ...
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