Issues
When Windows 7 Computer Goes into Sleep Mode EZTeller Goes into Database Disconnected
When a Windows 7 computer goes into sleep mode, the user has to exit EZTeller, log off the workstation, log back on, and restart EZTeller in order to reconnect to the database. Workaround: Changing Sleep Mode settings on a Windows 7 computer: To ...
Servicing Director Event Manager Late Charge Assessment Update Event Did Not Assess Late Charges on an Acquired Loan
The late charge assessment update did not assess late charges on an acquired loan that had passed the allowed grace days. Workaround: By design, Servicing Director prevents late charges from assessing on an acquired loan for 60 days after the ...
Transfer To REO Process in Servicing Director Collections Does Not Create the History Transaction of Foreclosure - Non Cash
After you process a 'Transfer to REO' transaction in the Collections application Foreclosure/ChargeOff screen, you may find that the expected history transaction called 'Foreclosure - Non Cash ' does not appear in the Loan History. You may also find ...
Analysis Stops Are Unexpectedly Placed on Loans Preventing Loans From Being Analyzed
After processing an Escrow Analysis in Servicing Director, you might find that some loans are not being analyzed because they have an Analysis Stop on them. You may also find that the Analysis Stops were not placed manually by a user, or through an ...
Servicing Director Has Incorrect or Missing Property Types in the SWBC Insurance Outsource Export Files
When you run the Servicing Director Event Manager SWBC Insurance Outsource Export event, you might find that certain property types are not appearing on the export file. Workaround: You might not have set up the correct outsourced insurance ...
Servicing Director Customer Self-Service Online Payment Web Page Link Missing
When viewing the Customer Self-Service web page, the left hand navigation area has web page links (buttons or clickable text) used to open the various Customer Self-Service web pages. The navigation area will list different links depending on which ...
Servicing Director 13.2 - Inactive See Also Links in Help
The See Also links in Help are not active in the 13.2 release. Workaround: See Also links will be active in the 14.1 release. In the meantime, See Also Help topics are still available. To access a topic, copy the inactive See Also link text and click ...
1098-B Statements Not Produced For Eligible Loans and Eligible Loans Not Included in IRS 1098/1099 Export
Servicing Director does not produce 1098-B statements for all eligible loans, even when the end of year record is present. You may also find the IRS 1098/1099 Export file does not include a record for these loans. Workaround: The most likely cause of ...
EZTeller Workstation is Unable to Print EZTeller Laser Checks
EZTeller Laser Checks are not printing on one specific workstation. Workaround: Perform the following steps: Log onto the workstation with the printing issue. Verify that the network printer you will be using for check printing has been added in ...
Validation prompts for EZTeller are not staying on the screen
Epson 375 printer connected to serial port. User connects to the printer and can print items but the screen prompts are not staying on the screen long enough to be read. Workaround: Change the dip switch setting on the printer so that prompts stay on ...
Business Day Is One Day Ahead of Correct Business Day
Your Business Day is one day ahead of the correct business day. Usually, this is caused because an End-of-Day transaction that was inadvertently performed. Workaround: You need to use the Undo End of Day menu option to reverse the End of Day ...
Borrower Name is Missing From Servicing Director Trial Balance Reports
You may find that the Borrower Name is missing from Servicing Director Trial Balance Reports. All the rest of the report data is present, except for the borrower name. This may also be true of some other Servicing Director reports. Workaround: In the ...
Late Charge Assess and Waive and NSF Assess and Waive Transactions Appear under Missing Accounts Section on General Ledger Export Summary by Account Report
Late Charge Assess and Waive and NSF Assess and Waive Transactions are appearing under Missing Accounts section on the General Ledger Export Summary by Account Report. Workaround: In release 7.9 changes were made to GL accounts to accommodate the new ...
Escrow Analysis stop code does not prevent analysis calculations on Servicing Director 7.7 with Update 1.
This is an issue found on Servicing Director 7.7 with the end of year 7.7 Update 1. The Escrow Analysis Trial Balance is not detecting and reporting analysis issues for some loans. For example, if a loan has an analysis stop enabled, the Trial ...
When a borrower views their loans in ILS Web 2.2, not all of the borrower's loans are shown.
PROBLEM: ILS Web 2.2 is designed to show all the loans associated with a borrower in Servicing Director. In some cases, ILS Web 2.2 does not display all loans associated with one borrower. Workaround: Make sure the Servicing Director Borrower email ...
The Create Credit Report Table event takes substantially longer to complete on Servicing Director 7.7 with Update 1.
This is an issue found in Servicing Director 7.7 with Update 1. Workaround: Allow the Create Credit Report Table event to complete. Do not interrupt it or terminate Event Manager. You may need to allow the event to run for hours, depending on your ...
The Scheduled Payments (One-Time ACH) screen is not working as expected on Servicing Director 7.7 with Update 1.
This is an issue found on Servicing Director 7.7 with the end of year 7.7 Update 1. When you use the Scheduled Payments (One-Time ACH) screen, it is not working as expected in the following ways: The Delete button is disabled for some payments ...
The Collections Foreclosure/Charge Off screen does not create an automatic comment and history record on Servicing Director 7.7 with Update 1.
This is an issue found on Servicing Director 7.7 with the end of year 7.7 Update 1. Workaround: Contact Customer Support for an update to resolve this. ArticleNumber: 000060715
The Servicing Director 7.7 upgrade must be performed after your End of Day (Run All) events have been completed and before any new payments are posted.
The "Daily Simple Interest Accrual update" and the "HELOC Daily Loan Draw Table update" events are run during the End of Day events. You must verify that these events were successfully run on your database, and that no new payments were posted before ...
Servicing Director 7.7 Update 1 > Collections Module - may not correctly report Default Events
Default Events set up in Servicing Director version 7.7 Update 1 > Collections Module - may not correctly report expected events and codes in the delivered exports. This may affect any exports/interfaces involving delinquent reporting. This may be ...
Servicing Director GNMA RFS Issuers Monthly Reporting Export is Rejected Because the Loan Count in the Trailer Record Does Not Match the Number of L Records in the Export File
You may find that the GNMA RFS Issuers Monthly Reporting Export is rejected by your vendor because the Loan Count in the Trailer Record does not match the total number of L Records in the Export File Environment: GNMA RFS Issuers Monthly Reporting ...
HFS Billing Statement Export Event Does Not Include the Delinquency Notice Information in the F1 Record
You may find that the delivered Servicing Director Periodic Billing Statement will display a Delinquency Notice message box for an appropriate loan, but this message does not appear on the Servicing Director HFS Billing Statement Export Event file ...
Servicing Director Incorrect Company Address on Periodic Billing Statements, HFS Billing Statement Export, NCP Normal Export, or NCP Year-End Export
You may find that the incorrect company address is appearing on any of the following: Periodic Billing Statements HFS Billing Statement Export NCP Normal Export NCP Year-End Export. Workaround: For these statements and exports, the company address ...
Teller with Override Role is Unable to Override Their Own Transactions
Teller has been assigned a supervisor role so that they can override transactions when none of the managers is available. They are no longer able to override their own transactions. Environment: EZTeller Enterprise 6.0 and newer Workaround: In ...
Unable to Export EZTeller Reports on 64 Bit Terminal Server
User configures a report in Superview, and is able to view it on the screen and print it. When you click on the icon to Export, nothing happens. Environment: 64-bit Citrix or Terminal Server Workaround: To copy files, have the network administrator ...
EZComm.ini Will Not Write to C:\Windows on WINXP SP2 Workstations.
Each time you start EZTeller32 you are prompted to enter the same Host information. There is no C:\Windows\EZComm.ini file. When the teller exits EZTeller32, WindowsXP Service Pack 2 will not permanently save the file. This is a known issue with ...
Recovery From Database Disconnected When Teller Is Unable to Reconnect
EZTeller is designed so tellers can process transactions while database disconnected. If the teller stays on the same workstation using the same role, the transactions processed while database disconnected should upload once the connection to the ...
EDI Export for FHA Default TS264 does not Include Vacant Occupancy Status and Occupancy Change Date as Set up in Property Screen
When you run the EDI Export, using File Type of FHA Default TS264, you may find that for properties that are set up as vacant, that either one or both of the Occupancy Status and Occupancy Change Date are not included on the export. Workaround: The ...
Credit Bureau Button is Grayed Out in the Servicing Director Collections Contact Screen
In the Servicing Director Collections Contact Screen, the Credit Bureau button is grayed out and cannot be selected. Workaround: The Credit Bureau button will only be available for selection if you are licensed for and have implemented the Servicing ...
Closed Branch Edits to EZTeller
When a branch is closed, you want to retain historical information but do not want additional transactions done under the closed branch. Environment: EZTeller Enterprise Workaround: On the last day the branch will be open: After tellers have counted ...
Servicing Director Field Maintenance Logging Fails To Log Any Changes For One Table
You have Servicing Director Field Maintenance Logging enabled, and there is active logging taking place, but changes to all the fields for one table are not logging. The Solution information below is for your system administrator or local IT. ...
Customer Self-Service 2.3 Known Issue: Borrowers Can Submit Additional Online ACH Payments while Another Submitted Payment Is Still Unprocessed
On Customer Self-Service 2.3 with Customer Self-Service 2.3 Service Pack 1, borrowers can submit additional online ACH payments while another previously submitted payment is still unprocessed, where an existing and pending online payment has not been ...
EZId Freezes During Installation When Checking for Previously Installed Software
When installing EZId on a new 64-bit Windows 7 PC, the installation freezes while checking for previously installed software. Environment: 64-bit Windows 7 Workaround: The EZId installation program is searching for an ezid.ini file that is located at ...
Configuring Settings on Epson TM-H6000 USB Printers that Directly Connect to Workstations Using EZTeller Enterprise
On Epson TM-H6000 printers, if the printer's interface is not configured correctly the Epson utility that assigns a comport ID to the USB printer cannot find the printer. Note: See related article on Configuring USB Model Validation Printers in ...
Unable to Print the Teller Recap
The Teller Recap box is grayed out when trying to select to print. Workaround: Verify the following: Check to see if the the validation printer is turned on. If Superview was opened first on this workstation, it may have attached the printer ...
Servicing Director Customer Self-Service Recurring Online Payments Can Be Incorrectly Cancelled
Borrowers are incorrectly able to cancel a recurring ACH payment in process (an existing payment to draft is exported, but not yet added to a payment batch and posted). Borrowers must wait until all existing payments have finished processing before ...
Servicing Director 14.1 Customer Self-Service Online Payment Request Page Displays Incorrect Total
When the Payment check box is cleared on the Online Payment Request page (to make a payment not including a regular payment, such as escrow only, additional principal, or late charge payment), the regular payment amount is still included in the ...
Calculator Tape Has Gaps after Updated to EZTeller Version 5.3
Teller's F2 calculator is set to print each line as you type. After the update to version 5.3, there are large gaps between lines on the calculator tape. Environment: EZTeller Enterprise Release 5.3 Workaround: This printing problem has been ...
How to Make Comments Reminder Available When it is Grayed Out
"Comment Reminder" Section now in the Comments area of the Customer Service Application is currently Grayed out. Workaround: Select the Customer Service Application Select the Comments tab. Select New. Record Type select Reminder. Enter the Desired ...
Servicing Director Field Maintenance Logging Stops When Another Screen Is Opened
You have Servicing Director Field Maintenance Logging enabled, and there is active logging taking place. Then, when another Servicing Director application screen is opened by you or another user, the logging stops. The Solution information below is ...
Next page