Issues
Report Description is wrapping in Superview Under Reporting, Reports, EZTeller Role tab.
Report description is wrapping in Superview under Reporting, Reports, EZTeller Role tab. This is a display issue on a Windows 7 operating system. Workaround: Open the Control Panel on a Windows 7 workstation. Select Appearance and Personalization. ...
You Cannot Locate the Servicing Director Product DVD to Install or Upgrade the Product
The Servicing Director product version is installed or upgraded several times each year. Prior to version 15.3, the typical full version install or upgrade was performed using a product DVD. If you cannot find a DVD for a version prior to 15.3, you ...
The Servicing Director Customer Self-Service Year-End Update Displays the Year-End Statement with Prior Year Values
Immediately after installing the Servicing Director Customer Self-Service year-end update version, the borrower web page Year-End Statement has the current year IRS Form, but the values shown may be for the prior year if you haven't yet completed the ...
Which Microsoft Updates Should I Allow on My Servicing Director Computers?
Microsoft updates are routinely available for the Windows computers you use for Servicing Director, for the Servicing Director server and the desktop applications. Which updates should you allow to be installed? Workaround: At this time, there are no ...
Reports Module Does Not Appear When Selected in Superview
In Superview Enterprise, you select Reporting > Reports. In Superview32, you select Branch > Reports. The Reports menu does not appear, no error message is received, and you remain on the main Superview screen. Workaround: The Remote Procedure Call ...
The Starting Cash Defaults to Zero When Running Teller Cash Report for the First Business Day of the Year
In Superview32 Branch>Reports>Teller Cash Report, the starting cash will show zero for business date. Because the dated archive folders are created by calendar date, not business date, the ending cash of the last day of the previous year, December ...
Servicing Director Customer Self-Service Validation Vendor Lyons Reports They Need to Update Their Certificate
If you use the Customer Self-Service bank transit routing number validation vendor Lyons Commercial Data, the following may apply to you. Lyons may periodically send you notice that they need to update their web service SSL certificate, indicating ...
Cashier's Checks Courtesy Amount is not Printing Correctly in EZTeller
Cashier's checks print correctly except that the courtesy amount on the far right is printing uphill. Note: This may be reported on workstations with new printers or check stock. Validation printers have a maximum number of layers that can be ...
A Cashier's Check Purchased With Cash Is Not Included on the Monetary Instrument Report
Teller sold a negotiable instrument for cash, but it was not included on the Monetary Instrument Report. Environment: EZTeller Enterprise Workaround: Banks are required to report sales of monetary instruments between $3,000 and $10,000 that are ...
Correcting the EZTeller Hold Notice Screen when a Gray or White Area is Blocking Out the Hold Notice Fields
Some workstations get a gray or white area in front of the Hold Notice screen preventing the teller from completing the hold notice fields. Workaround: Changing the display setting on the PC will eliminate the gray or white area blocking the Hold ...
Validation Printer Prints Gibberish
Gibberish prints when a teller prints receipts or totals on the teller tape if the baud rate on the printer does not match the settings for EZTeller. Environment: all releases of EZTeller Workaround: Steps to determine the baud rate on the printer: ...
Debits and Credits Summary Report Total Difference Column is Out of Balance
The Debits and Credits Summary Report, previously called Check21 Debits and Credits Report in older versions, shows an out of balance condition under the Total Differences column. Workaround: When using the Check21 interface, the following settings ...
Aggregating CTRs when Separate Businesses have Common Ownership
The Financial Crimes Enforcement Network (FinCEN) has recently issued guidance (FIN-2012-G001, March 16, 2012) regarding the aggregation of multiple transactions conducted by businesses with common ownership. You need to know how this aggregation is ...
Servicing Director Tax Audit Match Report Shows Loans with a Match Status of 15 (No Match)
You may find that after you run the required Servicing Director tax service export, import, and update events, the related Tax Audit Match Report will flag some loans with a Match Status of 15, which means No Match. These records will then not be ...
Teller's Cash In Totals on the Cash Denominations Report is Different Than Cash In on the EZTeller Role Cash Report
Tellers cash is different in the Cash Denominations and EZTeller Role Cash reports. Why? Environment: EZTeller Enterprise Workaround: The cash amounts in the Cash Denominations report are pulled from the last saved cash count for that EZTeller role. ...
Servicing Director Analysis Statement Does Not Archive When Created Directly from the Analysis Application
You may find that the Servicing Director Analysis Statement does not archive when created directly from the Analysis application. Workaround: By design, the delivered Servicing Director Analysis Statement will not archive when the analysis statement ...
EZTeller Startup and Transactions Processing Are Very Slow on a Windows 7 Workstation
EZTeller is taking much longer to load and that transaction processing are slow when user works on one workstation. When user is logged on as the vault role, processing transactions are normal. Environment: EZTeller Enterprise installed on Windows 7 ...
Unused EZTeller Role Shows Zero in EZTeller Role Cash Report but Has Amounts and Totals in the Cash Denominations Report
An EZTeller role is no longer being used. The teller sold money from the cash drawer to the vault and their teller cash is at zero. The Cash Denominations report is still showing a cash total and denominations from the last time the cash was counted ...
How to Split an EZTeller Transaction that Involves Cash Back
How to split an EZTeller transaction that involves a cash disbursement to the customer. Workaround: Proper handling of a split transaction where there is cash to be given to the customer is to do the Checking withdrawal first. Do the split part(s) of ...
Servicing Director Archiver Screen Does Not List an Archived Custom Crystal Reports Document
After creating a custom Servicing Director Crystal Reports document, the document is not listed on the Customer Service or Collections Archiver screen. Workaround: For custom Crystal Reports documents, if you want Servicing Director to automatically ...
Periodic Billing Statement Event Does Not Include Loans that are set up with Exception Mail Stops or Coupon Stops
You may find that when you run the Periodic Billing Statement Event to produce and print the Periodic Billing Statements, that loans with either Exception Mail Stops or Coupon Stops are not included. You want to produce and print Periodic Billing ...
The Servicing Director Reports Folder Does Not Have IRS Reports with the Current Reporting Year in the Report File Name
When you view the Servicing Director reports folder located in the \SvcData\Rpt directory, you do not have IRS report files with the current reporting year in the report file name. For example, when you view the reports folder for the 1098 B report ...
After Implementing the Advanced Payment Rules Feature, Unapplied Payment Batches are no Longer Being Created
After Implementing the Advanced Payment Rules Feature, you may find that Unapplied payment batches are no longer being created, even though loans have enough money in unapplied for a regular payment, and you have checked the Unapplied Option check ...
Customer Self-Service 2.3 Known Issue: Borrowers are unable to save new security settings.
On Customer Self-Service 2.3 with Service Pack 1, borrowers are unable to save new security settings. After the borrowers fill out the security settings screen and clicking save, they are returned to the login screen and the security settings are not ...
Servicing Director 8.0 Collections>New Bankruptcy or Edit Bankruptcy Screen the Filing State Field Will Not Save Selected Value
On Servicing Director 8.0, the Collections>New Bankruptcy or Edit Bankruptcy screen, the Filing State Field appears to let you select a value from the list, but when you click OK, the value is not saved. When you view the screen after clicking OK, ...
Servicing Director 8.2 with Service Pack 1 Does Not Save Changes to the Borrower Phone Number
On Servicing Director 8.2 with Servicing Pack 1, when you are on the Edit Borrower screen, and you double-click one of the phone numbers displayed to change the phone number, the changes are not saved. Workaround: The issue addressed in this article ...
EDI Export for FHA Default TS264 does not Include all of the Default Events
You may find that when running the Servicing Director EDI Export for FHA Default TS264, that the EDI Export file does not include all the default events that are set up in the Collections Module, Default screen. Environment: EDI Export for FHA ...
Ginnie Mae RFS Issuers Monthly Reporting Export is Rejected because of no Sensitive records in the export file
After submitting the Ginnie Mae RFS Issuers Monthly Reporting Export the File review results in a 'Fail' for the Sensitive record. The fail reason is that there was not a Sensitive record in the export file. Workaround: In order to generate a ...
Ginnie Mae RFS Issuers Monthly Reporting Export is Rejected because of Incorrect Issuer Number in the Header or Trailer Record
After submitting the Ginnie Mae RFS Issuers Monthly Reporting Export the File review results in a 'Fail' for the Header or Trailer record. The fail reason is that the Issuer number is missing from the Header or Trailer record Workaround: The issuer ...
Analysis Shortage Spread is Incorrect
When Processing an Analysis, it is spreading the shortage over 24 months even though I have selected to spread shortage over 12 months. Workaround: Go to your Tracking Module; if a due date for tax (TaxDisbItem.DueDate) or Insurance ...
EZTeller Is Not Printing Envelopes in Correct Place on New Model Printers
You changed from Epson TM-U375 printers to Epson TM-U675 or Epson TM-H6000iv, and now the envelopes are printing too low. Environment: All EZTeller releases Workaround: While the Epson TM-U375, TM-U675, and TM-H6000iv printer models appear the same, ...
Periodic Billing Statement Shows Transaction Activity for Entire History of the Loan instead of only Last Month's Transaction Activity
When you produce a Periodic Billing Statement for a loan, you may find that the transaction activity on the Periodic Billing Statement shows activity for the entire history of the loan, instead of just the expected activity for the past month. ...
IRS 1099 A/C Export Does Not Include Bankruptcy Indicator or Event Code Set Up in the Loan's C Record
You may find that the Servicing Director IRS 1099 A/C Export Does Not Include the Bankruptcy Indicator or the Event Code in position 547 of the Payee B Record of the 1099C segment. In the Customer Service, Other, 1099 A/C Reporting screen, you may ...
Periodic Billing Statements are Being Produced for Loans Where the Consumer is in Bankruptcy
You may find that Periodic Billing Statements are being produced for loans where the consumer is in bankruptcy, and you do not want to produce or send these out. Environment: Periodic Billing Statements are being produced for loans where the consumer ...
Servicing Director Field Maintenance Logging Shows the Wrong User Name
You have Servicing Director Field Maintenance Logging enabled, there is active logging taking place, and intermittently the wrong user name is logged as the user changing a field. Workaround: Check with your system administrator or local IT staff for ...
Servicing Director IRS Tax Forms Show Prior Reporting Year On Label But Form Boxes Have Current Reporting Year Values
When you view the Servicing Director IRS tax forms, such as the Annual Tax and Interest Statement, the form label has the year for the prior reporting year in big bold print, but the form boxes are filled with the current reporting year values. The ...
Servicing Director IRS Tax Forms Saved to File Drop Text Off the Bottom of the Form
When the Servicing Director Event Manager application saves the IRS tax forms to a file, such as a PDF file, the lower portion of the saved form has less text per line, lengthening the text so the last text lines drop off the bottom of the form. ...
Canceling PMI When Nothing Else Is Being Paid Through Escrow
Canceled PMI, left last month's premium amount in the escrow account, then ran an escrow analysis. The amount of the premium was deducted from the P & I amount, as there was no escrow to subtract it from. Workaround: Open the Tracking module, ...
Reverse Mortgages in Servicing Director
Does Servicing Director support Reverse Mortgages? Definition of Reverse mortgages : Unlike an ordinary mortgage, which involves payments by the borrower to the lender, a reverse mortgage involves payments by the lender to the borrower. It is an ...
Servicing Director Event Manager>Daily Delinquency Counters Update Causes Event Manager to Stop Responding
When you run the Event Manager event named Daily Delinquency Counters update, the event appears to not finish and Event Manager appears to stop responding. Workaround: The Servicing Director Daily Delinquency Counters Update performs many new ...
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