Issues
Help files (HLP) cannot be accessed
Why can't I get Help from this program? The Help for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. However, you can download a program that will allow you to view Help ...
Event Manager IRS 1098/1099 Export Error: Invalid Column Name AcquisitionDate
The event failed and reported this error: Database Error Invalid column name 'AcquisitionDate'. Statement(s) could not be prepared. Root Cause: This error is caused by applying only one of two parts of the Fusion Servicing Director 19.4.1 or 19.4.2 ...
Customer Self-Service Online Payment Submission Error Invalid Routing Number
Invalid routing number Root Cause: Borrowers trying to submit an online payment with a valid bank transit routing number can have the submission rejected and this error message for two of the following reasons: The transit routing number entered is ...
Servicing Director Loan Setup Review Error : The INSERT Statement Conflicted With The FOREIGN KEY Constraint "FK_BorrowerMailing_Borrower".
The INSERT statement conflicted with the FOREIGN KEY constraint "FK_BorrowerMailing_Borrower". The conflict occurred in database "Service", table "dbo.Borrower". The statement has been terminated. Root Cause: You may encounter this error in the Loan ...
Servicing Director Database Installation of Microsoft SQL CLR Types Message: "A lower version of this product has been detected..."
Installing Microsoft SQL Server 2012 Express SP1 System CLR Types A lower version of this product has been detected on your system. Would you like to upgrade your existing installation? Root Cause: This Microsoft product message is normal when you ...
Event Manager Event Log by Date Report Error Unable to Create Form
Unable to create form <file name beginning with HFS and ending in .BOF> Root Cause: The error displaying a file name beginning with the characters "HFS_" indicates that you have a custom Event Manager event, an event added to the Fusion Servicing ...
Servicing Director Customer Self-Service Online Payment Screen Error: Additional Escrow not a valid currency value
Additional Escrow not a valid currency value. Root Cause: The value entered in the Additional Escrow field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and 5000.00. Enter number characters with a ...
Servicing Director Customer Self-Service Online Payment Screen Error: "The additional principal amount must be a value greater than or equal to zero"
The additional principal amount must be a value greater than or equal to zero. Root Cause: The value entered in the Additional Principal field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and ...
Servicing Director Customer Self-Service Online Payment Screen Error: "The additional escrow amount must be a value greater than or equal to zero"
The additional escrow amount must be a value greater than or equal to zero. Root Cause: The value entered in the Additional Escrow field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and 5000.00. ...
Invalid Column Name CaresActAccountStatus
On the Fusion Servicing Director 19.4.5 Credit Screen, you receive the following error: Invalid column name 'CaresActAccountStatus'. Statement(s) could not be prepared. Root Cause: This error is caused by installing the version 19.4.5 update to the ...
Error 1310 Error Writing to the File
While in Fusion Servicing Director, you receive the following application error: Error 1310. Error writing to file: C:\Program Files (x86)\D+H\Servicing Director Verify that you have access to that directory. Root Cause: Access to the default ...
EFSD Run Time Error Handler...Error Diagnosis: "Overflow"
EFSD Run Time Error Handler. A runtime error has occurred in the EFSD Application. If the problem persists, please notify the program vender. Error Diagnosis: "Overflow" Root Cause: EZTeller user with ACD will see this error because Active Totals ...
Servicing Director Customer Self-Service Event Viewer Message: "...Forms Authentication Failed for the Request...."
Event code: 4005 Event message: Forms authentication failed for the request. Reason: The ticket supplied has expired. Event time: 7/13/2016 8:50:54 AM Event time (UTC): 7/13/2016 3:50:54 PM Event ID: 0aea5dccaea24529a22c58a52bb19bed Event sequence: 8 ...
Built-in Report Error Failed to Retrieve Data from the Database Vendor Code: 229
Crystal Report Viewer: Failed to retrieve data from the database. Details: [Database Vendor Code: 229] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about ...
Servicing Director Secure FTP Event Error: "...The event failed and reported this error...No error..."
Event Manager - Error The event failed and reported this error. Hostname: <your destination hostname> filename: <your file name> No error. Secure File Transfer Failed. Root Cause: This is an issue in Servicing Director known when using the Secure FTP ...
Servicing Director Database Installation Error: "...Operating system error 2...\Sources\Bigfoot\DistDBs\SQL..."
FileMgr::StartLogFiles: Operating system error 2(The system cannot find the file specified.) occurred while creating or opening file 'F:\ILS\SD Build <versionnumber?\Sources\Bigfoot\DistDBs\SQL\23b61763-09ce-48d1-ad32-ff8de1d5fbc6_log.LDF'. Diagnose ...
Servicing Director Year End Rollover Update Error: "...Year End Rollover update for.. has already been run."
The event failed and reported this error: Error Running Stored Procedure: Year End Rollover update for <your reporting year set in the event criteria> has already been run. Root Cause: This message means the Year End Rollover event has already been ...
Servicing Director Event Manager Error: "Could not find a part of the path..."
Could not find a part of the path '<Drive letter>:<FileName>.<ext>'. Save to file not attempted. Exit code = 1 Versions of Servicing Director prior to 14.2 have this error instead: Save to file failed: Error exporting report. Description: Error ...
UltraData Online Interface Error: Unable to Get Response from Interlinq...Verify VC 10 Installation
Unable to get a response from Interlinq. StatusCode="Error" Error Code="1" Description="No Response from COM Object - Verify VC 10 Installation" Root Cause: There are several common UltraData online interface errors which begin with "Unable to get a ...
Servicing Director Event Manager Change Posting Date Update Message: "This is an important Year End Reminder..."
Event Manager This is an important Year End Reminder. Before posting any payments or disbursements, you must successfully run all Daily events, and then successfully run all End of Year Events including the Year End Rollover event; If you do not run ...
Servicing Director Applications Installation or Upgrade Error: "...The path...\SvcData...is invalid"
Servicing Director (Applications) - Installation The path '<your network path>\SvcData' is invalid. Please enter a valid path to the Reports folder. Note: In the example above, the '<your network path>' is a placeholder, and your error message will ...
Servicing Director Year End Rollover Update Message: "...Instance criteria not set"
The event failed and reported this error. Instance criteria not set. Root Cause: The Year End Rollover event requires you to set the criteria for the event before it is run. Workaround: This message can appear if have not set the Year End Rollover ...
Servicing Director Late Charge Assessment Upd Event Error : Cannot insert the value into column 'LCType'
The event failed and reported this error: Running stored procedure -- Error: Cannot insert the value into column 'LCType', table 'Service.dbo.Delinquent'; column does not allow s. UPDATE fails. Root Cause: The error message indicates that you have at ...
Error: Cannot Scan Documents: Incorrect Call Sequence. Need to Call StartXpedite First
Incorrect call sequence. Need to call StartXpedite first. OK. Root Cause: EZTeller has lost connection to Active View Teller Capture scanner. Workaround: Steps to re-establish connection to the Active View Teller Capture scanner: Exit EZTeller on the ...
LSCnfg Error: The Program Can't Start Because Mfc140.dll Is Missing
The program can't start because mfc140.dll is missing from your computer. Try reinstalling the program to fix this problem. Root Cause: This problem can be caused by missing Microsoft components on your SQL server. The SQL server needs the Microsoft ...
Unable to set the SvcEventMgr database to single user mode
When installing the database the error message displays: Unable to set the SvcEventMgr database to single user mode Root Cause: This is a SQL Management Studio error that displays when some users or a process is still connected to the SvcEventMgr ...
Servicing Director Customer Service End of Year Screen Run-Time Error: "...Type Mismatch. 'TheView.GetFormattedTin'"
Run-Time Error < Object: "TaxIDNumber_FT", Event: "EventPumpData", Line: 39 > Type mismatch: 'TheView.GetFormattedTin' Root Cause: This is an issue in Servicing Director. One cause is working with an assumed loan on the End of Year screen. For an ...
Servicing Director Year End Rollover Update Message: "...Year End Rollover update...has already been run."
The event failed and reported this error: Error Running Stored Procedure: Year End Rollover update for <four digit year value> has already been run. Root Cause: This message can appear if the Year End Rollover event has already been run for the four ...
Event Manager Report Error: Log On Failed
Event Manager Log on failed. Root Cause: This error can be caused by a custom report, where your custom design of the report cannot logon to the data source you have defined in the report. As a comparison to the custom reports, the delivered Event ...
Attempting to process a payoff received an error message:
Error: There is currently a payoff being posted to this loan Root Cause: The error indicates that you have another payoff record set up for this loan. Most likely you have one that already exists in a payoff batch in Payment Processing which is un ...
Component Not Found in the Registry
Fusion Servicing Director Link (SD Link) Connection Editor Error: Component not found in the registry. Root Cause: The most common cause for this message is the SD Link server does not have the ODBC 17 driver for SQL Server from Microsoft installed, ...
A DSN Could Not be Configured to Use the Annual Statements
Fusion Servicing Director Link (SD Link) Connection Editor error: A DSN could not be configured to use the annual statements or monthly statements. Be sure this application is running as admin or configure a DSN with the name Servicing. Root Cause: ...
Unable to Delete Record, User has Modifying History
When attempting to Delete a User from Fusion Serving Director the following error message appears: Unable to delete record, user has modifying history. Root Cause: There are a few conditions which limit the ability to delete users and typically ...
Web Page Server Error in '/ILSWeb' Application
Server Error in '/ILSWeb' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for ...
Event Viewer Warning: "... Server Encountered an Internal Error. For More Information, Turn Off CustomErrors...."
Event code: 3005 Event message: An unhandled exception has occurred. Event time: 1/12/2017 12:48:41 PM Event time (UTC): 1/12/2017 8:48:41 PM Event ID: 2cf48163534a435283f86ba27548ea11 Event sequence: 4 Event occurrence: 1 Event detail code: 0 ...
Servicing Director Posting.txt File For UltraData Warning Error
warning duplicate G/L posting .txt file ! do you wish to continue ? 'Y/N' Root Cause: You have created a Servicing Director Posting.txt file, uploaded it to your UltraData host server, and when using UltraFis to run CU437 and import the file, you get ...
Servicing Director SWBC Insurance Import Event Fails With Error : 'T_SWBC_Ins_Parse: Cannot convert a char value to money'
'T_SWBC_Ins_Parse: Database Error during Open : Cannot convert a char value to money. The char value has incorrect syntax Root Cause: As part of the SWBC Import process, the event first truncates the 'raw' date table of all it's contents, then it ...
Payment Rules Exceeds The Number Of Payments Allowed
Clients attempting to post a payment in payment processing, gets a message that says: Exceeds the number of payments allowed. Root Cause: This error is caused by the limitation of the rule in your payment rule setup and this can be resolved by the ...
Servicing Director Customer Self-Service Installation Log Error: "Error 1722...aspnet_regiis.exe..."
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpdateWebAppMapping, location: C:\inetpub\wwwroot\ILSWeb\, ...
Servicing Director Database Installation Error: "Problem finding the DBInstallInterface.dll"
Problem finding the DBInstallInterface.dll Root Cause: This can be an issue if Windows needs to be rebooted or required Windows updates need to be installed. Workaround: Do the following: Click OK to the error message, the installation will fail, and ...
Next page