Issues
UltraData Online Interface Error: "Unable to get response from Interlinq...Database connection user id and password..."
Unable to get response from Interlinq StatusCode = "Error" Error Code = "1" Description = "Database connection user id and password could not be found". Root Cause: There are several common UltraData online interface errors which begin with "Unable ...
Payment Effective Date on the DSI Loan is Prior to Another Payment Post
While posting a payment on DSI Loans, you receive the following error: Payment Effective Date on the DSI Loan is prior to another payment post. Workaround: Go to Payment Processing > Reversal. Reverse the last payments for that loan(s). If you’ve ...
Runtime Error 53 File Not Found
During an update, you received the following error: Runtime Error 53 File Not Found Root Cause: During the update process the file names for EZTELLERENT.EXE OR EZSUPERENT.EXE changed to EZTELL~.EXE or EZSUP~.EXE. Fusion EZTeller cannot read the ...
Error: The Specified User is Currently Locked Out
The specified user is currently locked out. Root Cause: If you enter the wrong password for your Fusion Servicing Director user more than the number of attempts allowed by your Servicing Director Security settings, then the user will be locked. Once ...
Servicing Director Installation Error: "Failed to load DBInstall.dll"
Failed to load DBInstall.dll Root Cause: The effective Windows permissions of the Windows user running the installation program are not elevated enough to complete the installation. Workaround: Click OK, and the installation will fail and end. Then, ...
Servicing Director Customer Self-Service Installation Fails with Error: "...Setup Wizard ended prematurely because of an error..."
Servicing Director Customer Self-Service <name of installation program> Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to ...
Customer Self-Service Event Viewer Message Index Was Outside the Bounds of the Array GetProfilePicture
Source: ASP.NET 4.0.30319.0 Event ID: 1309 Task Category: Web Event Level: Warning Event code: 3005 Event message: An unhandled exception has occurred. Exception information: Exception type: IndexOutOfRangeException Exception message: Index was ...
Database Installation Error Unable to Connect to the SQL Server
Unable to connect to the sql server. Root Cause: This error can occur when the SQL sa login password you supplied to the database installation program contains a unique combination of special characters which makes the installation fail late in the ...
Error Trying to Start Event Manager: The System Cannot Find the File Specified
System Administration Failed to start Event Manager. The System cannot find the file specified. Root Cause: This error can be created by your Windows antivirus application targeting your Event Manager application and preventing Event Manager from ...
There is No Loan in the System That Matches Your Criteria
Fusion Servicing Director Customer Self-Service Online New User Registration Error: There is no loan in the system that matches your criteria. Root Cause: All of the Account Information must match the values the financial institution has for the ...
This Field Name Is Not Known
In Fusion Servicing Director, when trying to print any of the delivered repayment plan letters directly from the Collections application > Repayment Plan screen, you receive the following error on either the Preview or Send options from this screen: ...
Servicing Director Applications Error: "Connection failed ... No connection could be made ..."
Connection failed: SQLState: '08001' SQL Server Error: 10061 [Microsoft][SQL Server Native Client 10.0]TCP Provider: No connection could be made because the target machine actively refused it. Connection failed: SQLState: '08001' SQL Server Error: ...
Servicing Director Customer Self-Service Online Payment Error: "Could not find server 'Servicing_Server..."
Could not find server 'Servicing_Server' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.servers. A .NET Framework error occurred during ...
Application Error The System Has Detected Your Loan Servicing Databases
The system has detected your Loan Servicing databases to be version x.x. *If your databases are an older version than the version of your applications, then the error message will display: Your current version of the Loan Servicing applications ...
Could Not Complete Cursor Operation Because the Table Schema Changed
Servicing Director Application Error: Could not complete cursor operation because the table schema changed after the cursor was declared. Root Cause: This error is reportedly caused by a Microsoft SQL server issue. Your Microsoft SQL server product ...
Servicing Director History or Other Built-In Report Screen Causes Windows Event Viewer Error: "...The process was terminated due to an unhandled exception..."
Faulting application name: custsvc.exe, version: 16.1.0.145, time stamp: 0x5719d28d Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0b9310eb Faulting process id: 0x1658 Faulting ...
Servicing Director Customer Self-Service Connection Editor Error: "...Login failed for user 'ILSWebUser'..."
Failed to test connection. Login failed for user 'ILSWebUser' Root Cause: The most common cause for this message is the Connection Editor has the wrong password entered for the SQL server login named ILSWebUser. Other possible issues are: the login ...
Servicing Director Event Manager Archiving Error: "...The Archiving Folder is either missing, has bad write status, or is temporarily inaccessible..."
Printing succeeded. Archiving failed: The Archiving Folder is either missing, has bad write status, or is temporarily inaccessible [\\server\sharename\ArchiverWriteTest#####.txt contains an incorrect path] The \\server is a placeholder for a server ...
Customer Self-Service Web Browser Error: Too Many Redirects
ERR_TOO_MANY_REDIRECTS or webpage has redirect loop Root Cause: This issue may be caused by adding an IIS web server redirect for HTTP to HTTPS to the Customer Self-Service server. Workaround: The Fusion Servicing Director Customer Self-Service Web ...
Customer Self-Service Runtime Error: An Application Error Occurred on the Server
In Fusion Servicing Director, while browsing both the borrower and investor pages together, you receive the following web page server error: An application error occurred on the server. Custom error settings for the application may prevent the ...
Servicing Director Service Release Error when Creating a Batch: "Please set up at least one acquired..."
Please set up at least one acquired from/sold to for service release Root Cause: When all the default balances from the Balances tab of the System Administration Table Setup Acquired From/Sold To screen have been deleted, this error displays. No ...
Servicing Director Event Manager MortgageBot Event Error: "...Invalid procedure call or argument..."
Run-Time Error <(Declarations), Line 40> Invalid procedure call or argument If this error is cleared, then this error appears: Encountered an improper argument. If this error is cleared, then the Event Manager application stops responding correctly ...
Fusion Servicing Director Service Pack Installation Error: No SQL Instances Found. Either Install a SQL Instance on this Server or...
No SQL instances found. Either install a SQL instance on this server or make sure the 2012 SQL Shared Management Objects are installed. Root Cause: This is a Fusion Servicing Director database service pack installation error. The Servicing Director ...
Customer Self-Service Browser Error Could Not Load File or Assembly ILSBusiness
Server Error in '/ILSWeb' Application. Could not load file or assembly ‘ILSBusiness’ or one of its dependencies. An attempt was made to load a program with an incorrect format. Exception Details: System.BadImageFormatException: Could not load file or ...
Servicing Director Ginnie Mae I Certificate Remittance Update Event Fails With Error
Error converting data type datetime2 to datetime. There was an error running the procedures for this event Root Cause: If the Servicing Director Ginnie Mae I Certificate Remittance Update event fails with this type of error, please check your setup ...
Servicing Director Year End Rollover Update Message: "You have chosen to run the End of Year Rollover on a date other than the end of the year..."
You have chosen to run the End of Year Rollover on a date other than the end of the year. Are you sure that you want to continue? Root Cause: This message means the Prior Transaction Posting date on your system is not exactly 12/31 for the just ended ...
Servicing Director Customer Self-Service Recurring Online Payment Error: "You must select an available draft day between 1 and 17"
You must select an available draft day between 1 and 17 Root Cause: This error is caused by an issue in Customer Self-Service. Workaround: Have an employee customer service representative set up the recurring monthly ACH payment using the Customer ...
Servicing Director Print Button Error: "Another Process is busy Printing!"
Another Process is busy Printing! Root Cause: The most common cause for this error is that the Windows user of the desktop does not have Windows permission to write to the Windows provided default Public Documents folder. Workaround: Make sure ...
Servicing Director Customer Self-Service Online Payment Event Viewer Warning: "...Index was out of range. Must be non-negative and less than the size of the collection..."
Event code: 3005 Event message: An unhandled exception has occurred. Event time: Event time (UTC): Event ID: eee2e6df36ec4de5b0866148aa93ff20 Event sequence: 12 Event occurrence: 1 Event detail code: 0 Application information: Application domain: ...
LSCnfg Error: MFC Application Has Stopped Working
LSCnfg MFC Application has stopped working A problem caused the program to stop working correctly. Please close the program. Root Cause: This problem can be caused by missing SQL components on your SQL server. The SQL server needs a newer version of ...
Fusion Servicing Director Database Installation Error This Version of SQL Server Is Not Supported
Unsupported version of SQL Server This version of SQL server is not supported Root Cause: This error is caused by attempting to install the Servicing Director Database product on an incompatible version of Microsoft SQL server. During the Servicing ...
Servicing Director Year End Rollover Update Message: "You have selected a REPORTING YEAR that's different ..."
You have selected a REPORTING YEAR that's different than the year value in the Prior Posting Date. Are you sure that you want to run Year End Rollover for a different year? Root Cause: This message means the Year End Rollover event criteria has a ...
Servicing Director Applications Installation or Upgrade Error: "The installation of Microsoft Visual C++ 2015...appears to have failed..."
Servicing Director Application - InstallShield Wizard The installation of Microsoft Visual C++ 2015 Redistributable Package (x86) appears to have failed. Do you want to continue the installation? Root Cause: This is an issue currently being ...
Servicing Director SQL Error: "...Execution of User Code in the .NET Framework is Disabled..."
Msg 6263, Level 16, State 1, Procedure... Execution of user code in the .NET Framework is disabled. Enable "clr enabled" configuration option. Root Cause: This error is caused by a missing prerequisite on your SQL server. Workaround: This information ...
Application Logon Error: Connection Failed...SQL Server Error : 18486...Login failed for user 'LoanServicing' because the account is currently locked out
Microsoft SQL Server Login Connection failed: SQLState: '37000' SQL Server Error: 18486 Login failed for user 'LoanServicing' because the account is currently locked out. The system administrator can unlock it. Root Cause: The Database Vendor is ...
Adjustable Rate Pending Adjustment Error
Results of the Amortization would cause a zero or negative ending principal balance. Root Cause: This could be because the maturity date is with in a year (12 months), and the remaining principal balance is low. Environment: Adjustable Rate Mortgage ...
Application Error 1706 No Valid Source Could Be Found
Error 1706. No valid source could be found for product Fusion Servicing Director Application. The Windows Installer cannot continue. The feature you are trying to use is on a network resource that is unavailable. Root Cause: This error can be caused ...
Customer Self-Service Online Payment Event Viewer Warning Index Was Out of Range
Log Name: Application Source: ASP.NET Date: Event ID: 1309 Task Category: Web Event Level: Warning Keywords: Classic User: N/A Computer: Description: Event code: 3005 Event message: An unhandled exception has occurred. Event time: Event time (UTC): ...
Out of Memory Error
In Fusion Servicing Director, when you click History or another application button, which is a built-in Crystal Reports-created screen, the applications do not open the screen. Instead, Windows reports an out of memory error. This can be ...
Servicing Director Database Installation Log File Error: "ExecuteNonQuery failed...ALTER ASSEMBLY...is already registered"
ExecuteNonQuery failed for Database 'Service'. An exception occurred while executing a Transact-SQL statement or batch. ALTER ASSEMBLY failed because the source assembly is, according to MVID, identical to an assembly that is already registered under ...
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