Issues
Customer Service History Button Error: "Failed to open the connection...Vendor Code: 4060"
Crystal Report Viewer Failed to open the connection. Details: [Database Vendor Code: 4060] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about error code 4060 ...
Servicing Director Event Manager Error: Printing Failed Could not Find Printer
Printing failed: Could not find printer <your printer name> Archiving failed: Unknown error. Root Cause: Servicing Director relies on your Windows printing system to print documents. The cause for this error is a failure in your Windows printing ...
Customer Service Dates Screen Error: Enter a Date in the First Due Field That's Before the Current Due Date of the Loan
Enter a date in the first due field that's before the current due date of the loan Root Cause: When your are attempting to change the First Due Date on a loan in the Customer Service Dates screen, you may encounter this error. You cannot have a first ...
Servicing Director User Defined Form Error
Unable to load XML file (<Directory path and file name>.xml) : Line (0,0) : The system cannot locate the resource specified. Root Cause: This is an issue caused by upgrading Servicing Director. Workaround: Select System Administration > Table Setup > ...
Servicing Director 14.1 or Prior Database Installation Program Fails with Error: "Error: ...ErrNumber = -2147216434"
ServicingDirector (Databases) Installer Information Error: ERROR object Description = ErrNumber = -2147216434 ServicingDirector (Databases) Setup has failed. If the problem persists, please contact Product Support. Root Cause: There can be more than ...
Servicing Director Customer Self-Service Web Pages Error Selecting Electronic Statements: "An error occurred while trying to send the email"
Monthly Statement An error occurred while trying to send the email. Root Cause: The Customer Self-Service web application server (ILSWebBus) will send SMTP emails to the borrower to verify their selection of electronic statements, and this error ...
Servicing Director Customer Self-Service Online Payment Message: "This loan does not accept online payments"
This loan does not accept online payments Root Cause: This message will appear when the particular loan selected has be set to not accept online payments on the Customer Service ACH Web Payments screen. Workaround: This message will appear when the ...
Servicing Director Customer Self-Service Online Payment Message: "Payment draft unavailable, contact customer service"
Payment draft unavailable, contact customer service Root Cause: This message will appear when the particular loan selected has a payment stop and if your configuration of the Customer Self-Service prevents online payments for a payment stop. ...
A Rounding Error has Occurred
A Rounding Error has Occurred Root Cause: When processing a payment from unapplied in the Servicing Director Payment Processing Module, you may encounter this error. This error is related to how the data has been stored in the database. This is an ...
Error: The File Server Path Indicated Is Not Available
The file server path indicated is not available. This is where updated files are stored so Superview can copy them automatically. Please contact your system administrator. Root Cause: A new user is unable to log into EZTeller or Superview after ...
Servicing Director Installation Error: "...ErrNumber = -2147206353"
Task: Service dmoexec: compiled.sql ErrNumber = -2147206353 GRANT SELECT, INSERT, UPDATE, DELETE ON <name of object> TO Servicers Root Cause: This error can be caused by missing a configuration step on the Servicing Director database server. ...
Servicing Director Database Installation Error: "ERROR object ... ErrNumber = -2147024890"
ERROR object Description = ErrNumber = -2147024890 Root Cause: This error occurs during the Servicing Director Installation. It can be caused by entering a server name with "\\" (double backslash) characters to the beginning of the server name. ...
Servicing Director Payment Processing Error: The Participant's principal balances are not equal to the loan's principal balances
"The Participant's principal balances are not equal to the loan's principal balances" Root Cause: The error message indicates the investor participation principal balance does not match the loan's principal balance. One possible cause is that the ...
Servicing Director 7.9 Known Issue: Borrowers unable to log onto ILS Web 2.2 after upgrading Servicing Director to 7.9.
An application error has occurred; your session is now closing. We apologize for this inconvenience. Please log on again. Root Cause: This is an issue found on Servicing Director 7.9. ILS Web 2.2 is incompatible with Servicing Director 7.9, and the ...
Servicing Director 7.9 Known Issue : Bank Transactions Report/Bank Account Activity Report is missing account activity or is blank
After upgrading to Servicing Director Release 7.9, you may find that the Bank Transactions Report/Bank Account Activity Report could be missing bank account activity or is completely blank. Root Cause: This is caused by not having bank account ...
Servicing Director 14.1 or Prior Print Button Error: "Another Process is busy Printing!"
Another Process is busy Printing! Root Cause: The most common cause for this error is that the Windows user of the desktop does not have Windows permission to write to the Servicing Director program folder. Workaround: Make sure Windows permissions ...
Servicing Director System Administration ACH Control Screen Error: " Invalid column name 'Globali4GoURL'..."
Invalid column name 'Globali4GoURL', Invalid column name 'ClientIPAddress', Statement(s) could not be prepared. Root Cause: This is an issue in Servicing Director 15.3 with the 15.3.2 service pack. Workaround: Submit a case through Case Management. ...
Unable to Calculate IRR when Setting up Loan Deferred Fees
Unable to calculate IRR Root Cause: The most common reason for the error is that the Fee Amortization Term in the FASB screen cannot be more than the Original Term minus the number of payments. If it is, you will have to delete the record and re add ...
Payment posting error : exceeds the number of delinquent payments allowed for an owner occupied loan
Payment posting error : exceeds the number of delinquent payments allowed for an owner occupied loan Root Cause: Payment rule does not allow you to exceed the maximum number of installments you have defined for Owner occupied loans Workaround: ...
The Customer Service>Other>Credit Scores screen error messsage "Run-Time Error Object: "Close_PB"..." on Servicing Director 7.7 with Update 1.
Run-Time Error Object: "Close_PB", Event "EventClick", Line:46 Object required: 'Statements_DL' Root Cause: This is an issue found on Servicing Director 7.7 with the end of year 7.7 Update 1. Workaround: Contact Customer Support for an update to ...
Servicing Director Adjustable Rate Mortgage Error Message: There is no index rate for the Loan ID you entered.
Reviewing Pending Adjustments report a loan has a error message. Error: There is no index rate for the Loan ID you entered. Reviewing Adjustable Rate Mortgages module > Pending adjustments > details > comment box. Error: There is no index rate for ...
During the Servicing Director 7.7 Service database install, a warning popup window interrupts the installation displaying an error message
Servicing Director (Databases) Installer Information Warning: Do you want to continue? DoUpdates:7.7 [SQL-DMO][Microsoft][ODBC SQL Server Driver][SQL Server]<Error message...> Workaround: Note the information displayed, and then click the Yes button ...
FASB 125 Export Event Error: There Was an Error Selecting a Detail Record. Field=Hazprem Formatted Value=5975000 Length=7 Expected Length=6
There was an error selecting a detail record. Field=hazprem formatted value=5975000 Length=7 expected length=6 Root Cause: When running the Servicing Director event FASB 125 Export, you may encounter this error message. There is a possible loan level ...
Error When Deleting a Payee in Servicing Director: The selected record cannot be deleted because it's being used by a related record
The selected record cannot be deleted because it's being used by a related record Root Cause: This message occurs because the Payee that you are attempting to delete has one or more loans with tax or insurance records associated with it. The system ...
Error DAO.Workspace-Unrecognized Database Format in Station.mdb When Signing in
When signing onto EZTeller32 or Superview32 you receive the message: Error Occurred in DAO.Workspace, Unrecognized Database Format in Station.mdb. You are unable to sign onto the program. Root Cause: The Station.mdb file is corrupt. Environment: ...
Servicing Director Installation Error: "...ErrNumber = -2147217440"
ERROR object Description = ErrNumber = -2147217440 Root Cause: This error can be caused by a Microsoft problem on the Servicing Director database server. Workaround: To resolve this error, use your Microsoft SQL server support resources to assign a ...
Teller Receives a Host Rejection Message When Attempting to Reverse a Transaction in EZTeller
Host rejection: Memo post does not exist. Root Cause: A transaction was done while offline to the host. When the teller went back online and attempted to upload the transaction, the host rejected it. This could be because the account number or ...
Run-Time Error Message - Type Mismatch: 'LMDate_FT.text' when Creating a New Loss Mitigation Record in the Collections Application
Run-Time Error <Object: "TheView" , Event:"EventInitialize", Line 12> Type Mismatch: 'LMdate_FT.Text' Root Cause: You may encounter this error when attempting to create a new Loss Mitigation record for a loan in the Collections application. This ...
Loan Maturity Update Event Fails with Error No Record Selected from T_LoanMaturityquery
No record selected from T_LoanMaturityquery Root Cause: The Loan Maturity Update Event is designed to work on and affect loans where Interest Method is one of these : Arrears - code 0 Advance - code 1 Interest Only - code 2 If you do not have any ...
Servicing Director Service Pack Error: ... Folder Does Not Exist ...
The installer has encountered an error and has stopped. Review the message for the failure condition. task: source folder: ServicingDirector Folder does not exist->C:\Windows\System32\ServicingDirector Root Cause: The most common cause for this error ...
Servicing Director Archiver Error: Failed to Open File
Failed to open file. The network path was not found. CopyFile() file failed[ ExtractToTempFile ] Archiver was unable to find and/or display the document. Root Cause: You may see one or more of these errors depending on the circumstances. These errors ...
UltraData Online Interface Error: "Unable to get response from Interlinq...The specified DSN contains an architecture mismatch..."
Unable to get response from Interlinq StatusCode = "Success"InformationResults![CDATA]]ResultsConnectErrorsErrors Version="3.3.2.0"Map_Name<Map Name here>Map_NameGeneral_Error Error= "BOServer: The specified DSN contains an architecture mismatch ...
Servicing Director Applications Error: "Communication link failure"
Communication link failure Root Cause: There are several different error messages possible, but all of them contain these key words above. These key words in the error message indicate the network connections from the Servicing Director applications ...
Servicing Director Change Reports Location Error: You don't have Rights to Save Location
You don't have rights to save the location of Reports folder. Ask your system administrator to set it. Root Cause: Your local Windows desktop user account does not have permission to save the Servicing Director reports location you have selected to ...
Servicing Director Error: "...Cannot truncate...because it is published for replication or..."
Database Error during Open: Cannot truncate table '<table name>' because it is published for replication or enabled for Change Data Capture. Root Cause: Replication errors of this type are caused by enabling Microsoft SQL Server replication on a ...
Servicing Director Installation Error: Users Still Active Within Service
Users still active within Service Root Cause: The most common cause for this error is a user has not closed all of their Servicing Director applications. All Servicing Director users need to close all of their Servicing Director applications before ...
Servicing Director Customer Self-Service Error: "Account is locked. Call Customer Service."
Account is locked. Call Customer Service. Root Cause: The account will be locked when the borrower enters incorrect account identification information three times while creating a new user account. This can also be the result of a Customer ...
Servicing Director Escrow Analysis Error : Loan Properties do not qualify for this Type of Analysis
Loan Properties do not qualify for this Type of Analysis Root Cause: When performing an Escrow Analysis in the Analysis module, a loan in the batch may produce this error because the loan's Last Analysis Date may be incorrect or missing. Workaround: ...
Glory Cash Dispenser Error (207) Invalid Port
Cash Dispenser Error: (207) Invalid Port Root Cause: The error is the result of choosing the incorrect port when setting up the dispenser in the Supervisor Options. Environment: EZTeller Workaround: Sign into EZteller with a role that has an ...
Servicing Director 8.2 Database Installation Error
Servicing Director Setup has failed. If the problem persists please contact Product Support. Root Cause: The error message may appear during a new installation of Servicing Director in a 2008 R2/SQL 2008 R2 environment. This error occurs if the ...
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