Issues
Servicing Director Collections Contact Error: "ContactTable: Database Error during Open: Data truncated."
ContactTable: Database Error during Open: Data truncated. Root Cause: When you open the Collections Contact screen for some loans, you can get this error because of a comments issue for certain loans in Servicing Director. Workaround: Have your ...
Event Manager Lockbox Import Error: "Append records to pmtbatch/pmthdr/pmtdtl...Cannot insert the value into column 'ItemCount'..."
The event failed and reported this error: Append records to pmtbatch/pmthdr/pmtdtl -- Error: Cannot insert the value into column 'ItemCount', table 'Service.dbo.PmtBatch'; column does not allow s. INSERT fails. The statement has been terminated. Root ...
Servicing Director Customer Self-Service Reset Security Settings Error: "Please enter both first name and last name..."
Please enter both first name and last name. Your Tax ID is required Root Cause: This error is caused by Servicing Director Customer Self-Service. Workaround: The Reset Security Settings web page still succeeds in resetting a selected borrower, and ...
Servicing Director 7.9 Known Issue: The Event Manager>Daily Delinquency Counters Update Error: "T_DelinquentCounters_Update : The INSERT statement conflicted...Contact"
The event failed and reported this error: T_DelinquentCounters_Update : The INSERT statement conflicted with the FOREIGN KEY constraint "FK_LoanStatistics_Contact". The conflict occurred in database "Service", table "dbo.Contact". The statement has ...
Servicing Director 7.9 Known Issue: Payment Processing Error Posting Payoff: "...Cannot insert duplicate key in object 'dbo.BorrowerEmailAddress'..."
Violation of UNIQUE KEY constraint 'LoanID_Idx'. Cannot insert duplicate key in object 'dbo.BorrowerEmailAddress'. The statement has been terminated. Root Cause: This is an issue found on Servicing Director 7.9 or Servicing Director 7.9 with Service ...
Loan transfer Batch Error: Invalid Service Fee Found Servicing Director> Investor Accounting Module
Error: Invalid Service Fee Found Root Cause: The error is caused by a pending service fee change record established for the current (old) investor for which the effective date is in the future of the effective due date selected for transferring ...
Servicing Director 7.7 Update 1 > Collections Module - may not correctly report Default Events
Default Events set up in Servicing Director version 7.7 Update 1 > Collections Module - may not correctly report expected events and codes in the delivered exports. This may affect any exports/interfaces involving delinquent reporting. This may be ...
Servicing Director Payment Posting Error : "You selected Principal Only Payment from Transaction Code field. But the batch effective date has passed the grace days..."
You selected Principal Only Payment from transaction code field. But the batch effective date has passed the grace days for additional principal and payment rules. Select another value in the transaction codes or change the grace days in the payment ...
EZTeller Crashes on Startup and Event Viewer References Faulting Module Name: LTKRN90N.dll
Faulting application name: EZTellerENT.EXE, version: 6.0.14.3, time stamp: 0x50f711df Faulting module name: LTKRN90N.dll, version: 9.4.0.7, time stamp: 0x3563025c Exception code: 0xc0000005 Root Cause: Tellers normally open the host session before ...
Servicing Director Archiver Screen Error: "CopyFile() file failed [ExtractToTempFile]"
CopyFile() file failed [ExtractToTempFile] Archiver was unable to find and/or display the document. Root Cause: This error is caused when the archived document file is missing or cannot be read. The most common cause for the document file to be ...
Servicing Director Application Error: "Loan Servicing Configuration Info...Is Missing..."
Loan Servicing configuration info (<your SvcData network shared folder location>\EventMgr.mdw) is missing. Run LSCnfg.exe at the server to recreate it. Root Cause: The EventMgr.mdw file is in your Servicing Director \SvcData network shared folder, ...
Servicing Director 14.1 or Prior Database Installation Program Fails with Error: ...ErrNumber = -2147219691
Servicing Director (Databases) Installer Information Error: ERROR object Description = ErrNumber = -2147219691 Servicing Director (Databases) Setup has failed. If the problem persists, please contact Product Support. Root Cause: There can be more ...
Servicing Director 14.1 or Prior Database Installation Program Fails with Error: "Error: ...ErrNumber = -2147199502"
Servicing Director (Databases) Installer Information Error: ERROR object Description = ErrNumber = -2147199502 Servicing Director (Databases) Setup has failed. If the problem persists, please contact Product Support. Root Cause: There can be more ...
Missing Original Occupancy Code
Missing Original Occupancy codes Root Cause: Occupancy Code is missing when trying to cancel PMI in Servicing Director. Workaround: 1. Go to Table Setup. 2. Select Loan Purpose. 3. Select New and add any purpose codes that are missing. ArticleNumber: ...
Servicing Director Investor Loan Transfer Error: The Loan ID You Selected has Already Been Assigned to Batch ID ####
The Loan ID You Selected has Already Been Assigned to Batch ID #### Root Cause: In the Servicing Director Investor Accounting application, when attempting to post an Investor Loan Transfer batch, you may encounter this error. This would indicate that ...
UltraData Online Interface Error: "Unable to get response from Interlinq...Invalid Username or Password."
Unable to get response from Interlinq StatusCode = "Error" Error Code = "1" Description = "Invalid Username or Password". Root Cause: The UltraData Interlinq Online Interface is required to log in to the Connect service providing the interface to ...
Error 1321 Referencing EZTeller.LIC When Starting EZTeller and on Each Transaction
Error 1321. Windows Installer has insufficient privileges to modify this file: C:\Documents and Settings\All Users\Application Data\EZTeller\EZTeller.LIC OK Root Cause: All Users have full rights on the C:\Documents and Settings\All Users\Application ...
Servicing Director 14.1 or Prior Database Installation Program Fails with Error: "Servicing Director (Databases) Setup Has Failed..."
Servicing Director (Databases) - InstallShield Wizard InstallShield Wizard Completed The wizard was interrupted before Servicing Director (Databases) could be completely installed. Your system has not been modified. The complete installation at ...
Error: Host Rejection Message: Invalid Teller Number, when signing into EZTeller.
Host rejection message: Invalid Teller Number. Root Cause: You have just upgraded from EZTeller32 to EZTeller Enterprise and receive the following host rejection message: "Invalid Teller Number." Environment: EZTeller Workaround: AS400 Mainframe ...
Error in LoadHostFields() Member not found When Logging into EZTeller After an Update.
Error in LoadHostFields() Member not found Root Cause: This is a result of outdated host and comm files. During the update, if you select the current license file in the server folder rather than the one on the update disc, certain files in EZTeller® ...
Error In Addtransaction to Server Code=80040E07
You receive the following error message in EZTeller® when entering a Hold Notice and are bumped into Database Disconnected. FROM EZTELLER]: - SQLERROR AT MM/DD/YYYY HH:MM:SS PM ERROR [FROM EZTELLER]: IN ADDTRANSACTION(PTRANS) TO SERVER CODE = ...
Unable to Access SAM Database
When processing transactions you receive the error: Unable to Access SAM Database. Root Cause: The EZTeller workstation does not have access to the SAM.mdb file. Environment: EZTeller Workaround: Open Windows Explorer, locate and open the file ...
ActiveView Teller Capture Error Occurs When Starting EZTeller: Message File Is Not Open
Message file is not open. Root Cause: The computers had been moved and the proxy server names had been changed. The setting in C:\ActiveViewTellerCapture\AVTC_82\Bin\sierra.ini has the original computer name. Environment: EZTeller Enterprise with ...
Error When Attempting to Connect to OFAC
An error occurred attempting to connect to OFAC. OFAC will be disabled. Contact your supervisor and/or system administrator. Root Cause: When you sign into EZTeller or Superview the error occurs. You are missing the FFAPI32.DLL file from your ...
Servicing Director Customer Self-Service Investor Version 15.3 Login Fails on Windows 2003
Invalid username and/or password Root Cause: Servicing Director Customer Self-Service Investor 15.1 or later is not supported on Windows 2003. Changes implemented in Servicing Director Customer Self-Service Investor 15.3 cause all login attempts to ...
Error Establishing Connection to the Printer When Starting EZTeller
An error occurred while establishing a connection to the printer. Root Cause: This error message is encountered when starting EZTeller. There are several reasons why EZTeller software is not connecting to the printer. Workaround: Hardware: Verify ...
Error: 3343 Unrecognized Database format in SAM.mdb
Opened EZRepair.exe to repair the SAM.mdb, however, the SAM.mdb is grayed out. When a file is grayed out and you are not able to run a repair on it through EZRepair.exe, the repair will need to be done through Datasources (ODBC). Root Cause: Error ...
Servicing Director Loan Maturity Update Event Fails With The Error : 'No Record Selected From T_LoanMaturity Query".
No Record Selected From T_LoanMaturity Query Root Cause: The Loan Maturity update event is designed to work for only some specific interest methods. This update handles loans where interest method is one of these: Arrears - code 0 Advance - code 1 ...
Servicing Director Error Message When Posting A Batch : "'Violation of PRIMARY KEY constraint 'aaaaaXXXXXXX_PK. Cannot insert duplicate key in object 'dbo.XXXXXXXXX.'
Violation of PRIMARY KEY constraint 'aaaaaXXXXXXX_PK. Cannot insert duplicate key in object 'dbo.XXXXXXXXX Root Cause: This error message may be encountered when attempting to post a payment batch, a loan modification batch, an insurance or tax ...
Servicing Director Payment Processing Error : "The Accrued Through Date On This DSI Loan Is Not Current"
The Accrued Through Date On This DSI Loan Is Not Current Root Cause: You may encounter this error when attempting to process a payment on a DSI loan (Daily simple interest method). This would indicate that the 'accrued through date' on your loan has ...
Servicing Director Loan Import Error: "Failed on Employer table. Violation of PRIMARY KEY constraint 'Employer_PK' ..."
Failed on Employer table. Violation of PRIMARY KEY constraint 'Employer_PK'. Cannot insert duplicate key in object 'dbo.Employer'. The duplicate key value is (<Loan ID?, 0, 1). Root Cause: This is an error from SQL server, indicating the given loan ...
Servicing Director Applications Error: "... Application has stopped working ..."
<Servicing Director application name> Application as stopped working Windows can check online for a solution to the problem. Check online for a solution and close the program Close the program Root Cause: This error is a general message from ...
Customer Self-Service Installation Error: "The Page Cannot Be Found ... HTTP Error 404 ..."
The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. HTTP Error 404 - File or directory not found. Root Cause: One common cause for this error is you do not have Web ...
Servicing Director Service Pack Installation Error Incorrect Version
xpath declared points to nothing. The version of Servicing Director is incorrect. Root Cause: The required Servicing Director product is not found. The Servicing Director Service Pack is not a full release of the Servicing Director product, but ...
Servicing Director 15.3 or Later Applications Error: "The procedure entry point InitializeCriticalSectionEx could not be located..."
The procedure entry point InitializeCriticalSectionEx could not be located in the dynamic link library KERNEL32.dll. Root Cause: This error can be caused by attempting to run the Servicing Director applications on an older version of Microsoft ...
Servicing Director Event Manager Error: "...Your computer is low on memory..."
The event failed and reported this error: Error printing opened report Description: Your computer is low on memory Printing Not attempted Archiving not attempted. Root Cause: Servicing Director relies on your Windows system on the local desktop to ...
The Superview Role is in Use at Another Workstation
When logging in to a workstation, you receive a message that the Superview role is in use at another workstation. Root Cause: The role may currently be in use by another employee. The role may not have been logged off properly the last time it was ...
Servicing Director 7.8 Known Issue: The Event Manager>Daily Delinquency Counters Update Error: "T_DelinquentCounters_Update : The INSERT statement conflicted..."
The event failed and reported this error: T_DelinquentCounters_Update : The INSERT statement conflicted with the FOREIGN KEY constraint "FK_LoanStatistics_Contact". The conflict occurred in database "Service", table "dbo.Contact". The statement has ...
Servicing Director Event Manager Error: "This action cannot be completed..."
Server Busy This action cannot be completed because the other program is busy. Choose Switch To to activate the busy program and correct the problem. Root Cause: This message is believed to be caused by an issue in Microsoft Word, which has been ...
Restricted Data Type Attribute Violation
Restricted Data Type Attribute Violation Root Cause: This error is caused by a version mismatch, where the Servicing Director server database Service Pack version is different than the Servicing Director desktop applications Service Pack version. The ...
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