Issues
Servicing Director Year End Rollover Update Fails With Error: Insert Statement Conflicted With Column Check Constraint ...Table EndofYear, Column PointsPaid
Error Running Stored Procedure: Insert statement conflicted with column check constraint 'CK_ENDOFYEAR_POINT_0524B3A7' The conflict occurred in database 'Service', table 'EndofYear', column 'PointsPaid' The statement has been terminated. Root Cause: ...
Error: Password validation failed.
Password validation failed. The password for the user is too recent to change when Resetting Password in EZTeller. Root Cause: This error occurs when the employee's SQL login is configured incorrectly. Enforce password policy must be unchecked when ...
Servicing Director Help F1 Key error: "There was a problem running the macro. (1037)"
Windows Help There was a problem running the macro. (1037) Root Cause: Servicing Director Help uses Windows Help to display the product's help topics. This error will appear when you press the F1 Key to access Servicing Director help. Windows Help ...
Servicing Director Customer Self-Service Installation Error: Installation Incomplete
Installation Incomplete The installer was interrupted before Servicing Director Customer Self Service Web could be installed. You need to restart the installer to try again. Click "Close" to exit. Root Cause: For Windows 2008 or 2008R2 servers, this ...
Servicing Director Payment Processing Error: Payment Amounts Do Not Crossfoot to Loan Payment Amounts
Payment amounts do not crossfoot to Loan payment amounts You may find that the funds have posted to Unapplied Root Cause: A crossfoot error occurs if payment amounts for different but related payment fields do not match each other in the proper ...
Error Occurred in DAO Workspace
Error Occurred in DAO Workspace. Couldn't Find EZStartup.mdb. Root Cause: This error occurs when signing into EZTeller32 or Superview. Workaround: If you are using a desktop icon to sign on to EZTeller32 or Superview: Right click on your desktop icon ...
Superview Control Message Error: BankStructureDlg
Superview Control Message Error: BankStructureDlg::OnEdit Code = 80040e21 Code meaning = IDispatch error #3105 Source = () Description = () Root Cause: Error occurs when more than 50 characters are entered in the following fields of the CTR Branch ...
File Server Path Is Not Available
The file server path indicated is not available. Root Cause: This is where updated files are stored so EZTeller can copy them automatically. Please contact your system administrator. However, you are still able to open EZTeller and connect to the ...
Error when creating a Currency Transaction Report (CTR) batch of amended forms: One or more of the selected CTRs does not include the required DCN...
CTR Electronic File One or more of the selected CTRs does not include the required DCN (Document Control Number). You must use the Read the Acknowledgement file function before you can submit an Amended CTR. Root Cause: Amended CTRs must contain a ...
Servicing Director Event Manager Fails to Run Document Event Showing a Red X and an Access Denied Message
Printing succeeded Save to file failed: Error exporting report Description: Access Denied. Error Message: IDispatch error #14534 HRESULT: 0x100179e2 Archiving failed: Unknown error Root Cause: This Access Denied error message is a message from ...
Unable to Commit Cash Count while Server is Down
Cash count cannot be committed while server down. Root Cause: You are not able to perform normal balancing procedures and cannot commit your cash count while the server is down. There are several reasons why the status may be "Server Down." Often the ...
UltraData Online Interface Error: Unable to Get Response from Interlinq
Unable to get response from Interlinq Root Cause: There are several common UltraData online interface errors within the Servicing Director product which begin with this same error message and are described in other articles. This article describes ...
Servicing Director 14.1 or Prior Database Installation Program Fails on Windows 64-bit with Error: Servicing Director (Databases) Setup Has Failed
Servicing Director (Databases) - InstallShield Wizard InstallShield Wizard Completed The wizard was interrupted before Servicing Director (Databases) could be completely installed. Your system has not been modified. To complete installation at ...
Customer Service > History Button Error: Failed to retrieve data from the database...Vendor Code: 208
Crystal Report Viewer Failed to retrieve data from the database. Details: [Database Vendor Code: 208] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about error ...
Servicing Director Letters Screen Error When Using the 64 Bit Version of Word: "...unable to open the data source"
Word was unable to open the data source. Root Cause: This is an issue found on Servicing Director when using the 64 bit version of Word, and attempting to print multiple letters by having multiple loans selecting at the same time. Servicing Director ...
Servicing Director Database Installation Program Displays Error: "Database Is Not Available for Use"
Database is not available for use. Root Cause: This error can be caused by a slowly responding SQL server, and normally can be ignored. Workaround: Click Continue. If the installation completes successfully, then the SQL server was able to respond ...
Servicing Director Database Installation Program Fails with Error "Error: Found database (unattached?) file..."
ServicingDirector (Databases) Installer Information Found Database (unattached?) file at TargetDBFolder-><file path>\<file name>_SysData_Data.mdf Error: Failed <database name> database install. ServicingDirector (Databases) Setup has failed. If the ...
Servicing Director Installation Error: "ERROR object Description = Permission denied ErrNumber = -2146828218..."
ERROR object Description = Permission denied ErrNumber = -2146828218 ->C:\Program Files... Root Cause: This permission error is caused by your Windows configuration. Your Windows account or other Windows security measures are intervening by ...
Arithmetic Overflow Error When Printing or Batching CTRs in EZTeller 6.0
-2147217833-arithmetic overflow error for datatype for TINYINT, Value = -1. Error occurred in Microsoft OLE DB Provider for SQL Server. Operation failed. Root Cause: This error occurs when a partial customer record exists in the CTR Detail screen. ...
Servicing Director Applications Error: "There was an error checking the number of users...not configured for DATA ACCESS"
There was an error checking the number of users due to the following reason: Server <server name> is not configured for DATA ACCESS Root Cause: This is a Microsoft SQL error caused by your server not being set as the local server. Workaround: ...
Servicing Director User Defined Form Screen Error: Failed to create Business Object
Failed to create Business Object: <tablename>.cbo BOServer : File not found...<tablename>.cbo Root Cause: When you test a newly created Servicing Director User Defined Form screen, the failed to create Business Object errors can be caused by creating ...
Servicing Director Applications Error: "Connection failed ... General network error ..."
Connection failed: SQLState: '01000' SQL Server Error: 233 [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (PreLoginHandshake()). Connection failed: SQLState: '08001' SQL Server Error: 11 [Microsoft][ODBC SQL Server ...
Error 9, subscript out of range
Error 9, subscript out of range Root Cause: Teller receives EZID error when logging into EZTeller. Workaround: You will need to add or edit a line in the EZid.ini file Open Windows Explorer and browse to C:\Windows\EZid.ini. Add or edit a line so it ...
Servicing Director Applications Error: Unable to update UserName ...
Unable to update UserName. Field Maintenance Logging will not be available for this session of this module. Root Cause: Your Servicing Director configuration prevents field maintenance logging. The workaround/fix below is for your system ...
Error: Invalid EZTeller Role Number is Displayed when Buying or Selling Cash
EZTeller Release 6.1: Modified the Buy Cash and Sell Cash transactions to ensure that a valid EZTeller Role number is entered in the To or From fields. Root Cause: By requiring tellers to put in correct role number, the information in the teller ...
User Receives Callee Server Error when Processing CTR or CCR Transaction within EZTeller or Superview
The callee server, not server application, is not available and disappeared; all connections are invalid. The call may have executed. OK. Root Cause: The teller is connected to the database but CTR program is not available. Environment: EZTeller ...
Error when Installing Compuflex Software on EZTeller Workstation: Error (10061): Connection is Forcefully Rejected
Error (10061): connection is forcefully rejected when connect with 127.0.0.1. OK (130) Copy Protection Plug not Found or Software not authorized. The program aborted. OK (130) Copy Protection Plug not Found at LPT port. OK Cannot change priority for ...
EZTeller Role Receives UCMTellerConnect Error on Transactions That Include Cash Out
UCMTellerConnect Error (-900) In KleDll: Not match any predefined screen. When calling RecognizeScreenOfKScreenSet. Click OK. Root Cause: UCMTellerConnect reads the teller's screen so it knows which denominations to dispense to customer. In this ...
EZTeller Receives Error on Startup: Error 1721 - There is a Problem with this Windows Installer Package
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor Root Cause: The user does not have sufficient rights on the ...
Servicing Director Error Adding a User Defined Field: "...Access is denied"
Run-Time Error (Declarations) Line 85 Access is denied. Root Cause: This permission error is caused by your Windows configuration, where your Windows account or other Windows security measures are intervening and preventing the Servicing Director ...
Servicing Director 8.2 Service Pack 1 Error: ERROR object Description = Permission denied ErrNumber = -2146828218
ERROR object Description = Permission denied ErrNumber = -2146828218 ->C:\Program Files (x86)\Harland Financial Solutions\Servicing Director\CreditCardProcessing.exe Root Cause: This permission error is caused by your Windows configuration. Your ...
Servicing Director 8.2 Service Pack 1 Error: "Error: ...ErrNumber = -2147203048"
ERROR object Description = ErrNumber = -2147203048 Root Cause: This error is caused by the wrong password being entered for the username typed on the installation program Database Username and Password screen. Workaround: Enter the correct password ...
Servicing Director Database Installation Program Fails with Error: "Error: ...ErrNumber = -2147203048"
ServicingDirector (Databases) Installer Information Error: ERROR object Description = ErrNumber = -2147203048 ServicingDirector (Databases) Setup has failed. If the problem persists, please contact Product Support. Root Cause: The cause for this ...
Servicing Director Error Emailing a Report or Letter: The Transport Failed to Connect to the Server
email failed: the transport failed to connect to the server Root Cause: This is a Microsoft Windows error about Servicing Director attempting to send an SMTP e-mail. Servicing Director relies on your Microsoft Windows and SMTP server to provide this ...
Invalid SQL Database Role
Invalid SQL Database Role Root Cause: This message appears when trying to reset an employee's SQL password. The employee who is trying to reset the SQL password must have the correct permission in the SQL database to reset SQL passwords. If you are ...
System Network Error Returned from Jack Henry Host.
System network error message delivered from the Jack Henry host system. Root Cause: Error occurred on the host. EZTeller displays the message from the Jack Henry host system. All users are: Online Inactive. Workaround: You will need to contact Jack ...
Error when Using the Ask OFAC Feature in EZTeller
The OFAC search ended in error. Contact your supervisor and/or system administrator. Root Cause: The path listed in the Data File Path field under the OFAC tab in Profile Options > Modules is incorrect (provided that your OFAC software is Bridger ...
Invalid Security Codes on Startup
Invalid Security Codes Root Cause: If a teller receives this error on startup, it means the user settings are incorrect in Navigator. In order for the EZTeller/Fiserv Premier ( ITI Standard) interface to work correctly, Navigator users must be ...
Error Committing Batch
"AN ATTEMPT TO ACCESS THE EZTELLER SERVER HAS CAUSED AN ERROR." "YOU HAVE RECEIVED A SYSTEM/NETWORK ERROR...ERROR(FROM EZTELLER): IN CBATCHDLG::DOBATCH()." Root Cause: EZLocalcacheENT.mdb file on local workstation is not in sync with SQL database. ...
There Is No Teller Printer Defined in Superview Profiles for this Workstation
EZPrintServer Message: There is no teller printer defined in Superview profiles for this workstation. Root Cause: You are trying to connect EZTeller to the validation printer by going to Other > Printer and the error occurs. The printer settings are ...
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