Issues
The EZTeller Role in Use at Another Workstation
EZTeller role is in use at another workstation. Root Cause: When logging onto a workstation, the user receives a message that the EZTeller role is in use at another workstation. The role may currently be in use by another employee. The role may not ...
Servicing Director Data Dictionary Error: Internet Explorer Unable to Link to Web Page Requested
Action canceled Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable. The page cannot be displayed. The page you are looking for is currently unavailable. Root Cause: When you try to open the ...
Servicing Director Payment Processing Error: Formal Parameter not Declared Output Parameter
The formal parameter “@dt_pmbt_EffectiveDate” was not declared as an OUTPUT parameter, but the actual parameter passed in requested output. Root Cause: When processing a regular payment in the payment processing module, the error may occur. This ...
Servicing Director 15.3 Error Message When Adding a New Payee
The conversion of datetime2 data type to a datetime data type resulted in a out-of-range value. The statement has been terminated. Root Cause: Defect in the New Payee screen Workaround: The workaround is to temporarily place a date in the W9 Received ...
Error: Cannot insert duplicate key row, when entering CCR/CTR information on specific account(s)
2147217873 - cannot insert duplicate key row in object 'dbo. EntityAccountInfo' with unique index 'IX_EntityAccountInfo_1'. Error occurred in Microsoft OLE DB Provider for SQL Server. Operation failed. The current screen will shut down. OK Root ...
Servicing Director Database Upgrade Error: "The install is unable to upgrade your version..."
The install is unable to upgrade your version of the Service database. The install is unable to upgrade your version of the Event Manager database. Root Cause: Your existing version of the Servicing Director database is too old to be upgraded by the ...
Password Validation Failed
Password validation failed. The password for the user is too recent to change. Root Cause: The employee's login name, created in SQL Server Management Studio, has the Enforce password policy and Enforce password expiration boxes selected. Workaround: ...
Servicing Director Service Pack or Update Error: ".:.ErrNumber = -2147023836"
ERROR object Description = ErrNumber = -2147023836 Root Cause: This error is caused by using the SQL server default name "local", and your Microsoft server has some invalid configuration for this Microsoft defined name. Workaround: On the Service ...
Servicing Director Error When Emailing a Report or Letter: Server Rejected One or More Recipient Addresses
P_EventMan_SendFinishedMail: sp_OASetProperty Send returns -2147220977. Source: n/a Description: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for <email address> Root Cause: This is a ...
Servicing Director Event Manager One Time ACH Export Error: "...'Q_OneTimeACHExportJoin' expects parameter '@pCurrencyType'..."
Reading Database -- Error: Procedure or function 'Q_OneTimeACHExportJoin' expects parameter '@pCurrencyType', which was not supplied. The cursor was not declared. Root Cause: On Servicing Director 8.2, the cause for this error is the desktop running ...
Servicing Director Customer Self-Service 8.2 with Service Pack 2 Error Viewing Statements on the Year End Statements Page
An application error has occurred; your session is now closing. We apologize for this inconvenience. Please log on again. Root Cause: After upgrading to Servicing Director Customer Self-Service 8.2 with Service Pack 2, the Year End Statements web ...
Customer Self-Service Installation Error: "The XML page cannot be displayed ..."
The XML page cannot be displayed Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later. A name was started with an invalid character. Error processing resource ...
Check Status Export Fails with Error "Q_ChkStatExport: Database Error During Open Conversion Failed Converting Varchar Value 'Fedwire' to Data Type Int
The event failed and reported this error: There was a problem exporting to (location and name of your export file) Q_ChkStatExport: Database Error during Open : Conversion failed when converting the varchar value 'Fedwire' to data type int. The word ...
EZTeller-On-Line Inactive
Online Inactive Root Cause: The error appears when EZTeller and Sparak are not communicating. Workaround: If EZTeller users are showing On-Line Inactive, go to the Sparak text system and log in. From the main menu, choose option 13 (Message Menu)-12 ...
Servicing Director Application Error: "...Could not find server ... in sys.servers...."
There was an error checking the number of users due to the following reason: Could not find server "< your current Servicing Director Microsoft SQL Server name >" in sys.servers. Verify that the correct server name was specified. If necessary, ...
Servicing Director Application Error: "...The cursor does not include the table being modified..."
There was an error checking the number of users due to the following reason: The cursor does not include the table being modified or the table is not updatable through the cursor. The statement has been terminated. Root Cause: This error can be ...
Servicing Director Application Error: "Loan Servicing configuration info...EventMgr.mdw is corrupt..."
Loan Servicing configuration info (<your \SvcData network shared folder location>\EventMgr.mdw) is corrupt. Run LSCnfg.exe at the server. Root Cause: The EventMgr.mdw file is in your Servicing Director \SvcData network shared folder shown in the ...
Servicing Director Database Installation Program Fails with Error: "Error: ...ErrNumber = -##########"
Servicing Director (Databases) Installer Information Error: ERROR object Description = ErrNumber = -########## Servicing Director (Databases) Setup has failed. If the problem persists, please contact Product Support. (Note: the ########## above is a ...
Servicing Director Help Menu>Help Topics Error: "Failed to launch help."
Failed to launch help. Windows Help and Support Why can't I get Help from this program? The Help for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. However, you can download ...
UltraData Online Interface Error: "Unable to get response from Interlinq...Data source name not found..."
Unable to get response from Interlinq. StatusCode="Success"... Error="BOServer: Data source name not found and no default driver specified...Failed to get a database for data source Servicing..." Root Cause: The Connect service providing the ...
Servicing Director Error: The Loan you Selected has an Over Prepayment Error
The Loan you selected has an Over Prepayment error Root Cause: When you try to analyze a loan in Servicing Director™ > Analysis module, you may encounter the above error. The likely cause of this error is that the loan has no Last Analyzed Date, or ...
Customer Service>History Button Error: "Logon failed...Vendor Code: 18456"
Crystal Report Viewer Logon Failed. Details: [Database Vendor Code: 18456] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about error code 18456 is this: "Logon ...
Error: Cash count cannot be committed while EZTeller is database disconnected.
Cash count cannot be committed while the EZTeller® database is unavailable, preventing you from following the normal balancing procedure. Root Cause: There are several reasons why the status may be Database Disconnected. Contact your System ...
Unable to load EZOFAC server when logging into program
Unable to load EZOFAC server Root Cause: The EZOFACENT.dll file is missing or has not been registered on the workstation. If your OFAC product is web-based, you will also need to register the EZWebOFACENT.dll file Workaround: To register the ...
Servicing Director Help menu>Help Topics Error: "There was a problem running the macro. (1037)"
Windows Help There was a problem running the macro. (1037) Root Cause: Servicing Director Help uses Windows Help to display the product's help topics. Windows Help (WinHlp32.exe) is a Help program that has been included with Microsoft Windows ...
Servicing Director Customer Self Service Web Pages Employee Login Error: "Password entered is not correct"
Password entered is not correct Root Cause: This can be caused have an expired form of Servicing Director user password. Workaround: If you know the password is correct, and only your login fails with this error and others can login successfully, ...
Event Manager Email Notification Event Error: "P_EventMan_SendFinishedMail..."
Event Manager - Error The event failed and reported this error: P_EventMan_SendFinishedMail : SQL Server blocked access to procedure 'sys.sp_OACreate' of component 'Ole Automation Procedures' because this component is turned off as part of the ...
Customer Service>History Button Error: "Failed to retrieve data from the database...Vendor Code: 229"
Crystal Report Viewer Failed to retrieve data from the database. Details: [Database Vendor Code: 229] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about error ...
Servicing Director Help F1 Key Error: "Failed to launch help."
Failed to launch help. Windows Help and Support Why can't I get Help from this program? The Help for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. However, you can download ...
The OFAC Search Ended in Error.
While using the Ask > OFAC menu option or processing a Sell Check transaction, you receive the error message: The OFAC search ended in error. Contact your supervisor and/or system administrator. Workaround: Verify the settings are correct in ...
E3 Build Import Data Error: "...The root node must match the name of the root node form the import package..."
The event failed and reported this error: There was a problem importing from [your import file]. The root node must match the name of the root node for the import package. Fatal error in XML input document : Unspecified error Root Cause: The most ...
Servicing Director LSCnfg Utility Run Fixrights Option Error: "Cannot find the fixrights.log file..."
Notepad Cannot find the fixrights.log file. Do you want to create a new file? Root Cause: The effective Windows permissions of the Windows user running the LSCnfg utility does not have sufficient rights to create the fixrights.log file. The LSCnfg ...
Unable to find Special Accounts Monitor Server.
Unable to find Special Accounts Monitor server when logging into EZTeller This message pops up when logging into EZTeller or when accessing the SAM menu in Superview. Root Cause: These files are missing or did not register on your workstation: ...
Teller using ALLTEL HORIZON Host Receives the Following Error: Non-Sufficient Cash
Non-Sufficient Cash Root Cause: ALLTEL HORIZON is currently the only host that keeps track of teller cash. If the setting for Auto Cash Adjust is disabled, then a cashed check is sent to the host as a cash-out transaction, and the teller’s available ...
Error 3343: Unrecognized Database Format ...ezid.mdb when logging into EZid or EZTeller.
Error 3343 Unexpected error condition has occurred. Unrecognized database format ...ezid.mdb. Root Cause: The access database is either locked open or corrupt and needs to be repaired through Microsoft ODBC. Workaround: Follow these steps to repair ...
Servicing Director 14.2.2 End of Year Service Pack Error: Please install the SQL 2008 Shared Management Objects
Please install the SQL 2008 Shared Management Objects or the SQL 2012 Shared Management Objects. Root Cause: The error indicates a Microsoft provided prerequisite for 14.2 is missing. Workaround: Download and install one or both of the prerequisites ...
Error 3704 Operation Not Allowed - Search is Incomplete when Pulling EZId Signatures within EZTeller
Error Number: 3704, Operation is not allowed when the object is closed. The search is incomplete. EZTeller is unable to find the path(s) to EZId Images. Root Cause: The EZId program searches for images differently than the EZDisplay that interfaces ...
Servicing Director Archiver Retrieve Document Error: "Windows could not launch the associated viewing application ..."
Windows could not launch the associated viewing application of the archived file because: There is no application associated with the given file name extension. Root Cause: This error is caused by the Windows settings on the computer retrieving the ...
Servicing Director Loan Transfer Import Error: "Error inserting Detail Record ..."
Error Inserting Detail record #<Record Number> Error Conversion failed when converting date and/or time from character string. Error Violation of PRIMARY KEY constraint '<Constraint Name>'. Cannot insert dupicate key in object '<Object Name>'. The ...
Servicing Director Login Error: "...SQL Server does not Exist or Access Denied"
Microsoft SQL Server Login Connection failed: SQLState: '01000' SQL Server Error: 53 [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect()). Connection failed: SQLState: '08001' SQL Server Error: 17 [Microsoft][ODBC SQL Server ...
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