Issues
Decimal-Data Error Occurred (C G D F)
Decimal Data Error. Root Cause: The error comes from the host when cashed On-Us check. When a period is typed in front of the check serial number an error will occur. EZTeller sent the entered number to host and Jack Henry read the period as a ...
Servicing Director 7.9 Known Issue: ILS Web 2.2 Application server error after upgrading Servicing Director to 7.9.
Event Type: Warning Event Source: ASP.NET 2.0.50727.0 Event Category: Web Event Event ID: 1309... Exception type: SqlException Exception message: The EXECUTE permission was denied on the object 'W_GetAccountRole', database 'Service', schema 'dbo'... ...
Logging into EZTeller32 as Vault Teller, you receive a BDS login failed but you cannot modify the host security code.
BDS login failed, some inquiries may not be available. Please check your user name and password. Root Cause: In EZTeller®32, under the Other > Modify, the option Host Security is disabled so the teller cannot update the host password. By design, the ...
EZ-Duplicate Station Name.
Duplicate Station Name. Root Cause: A duplicate CStation Name is in use at another workstation. Each workstation must have a unique CStation Name, and/or you need to modify the "C" in the CStation Name--it must be upper case. Example: C1234. ...
Unable to recognize Host settings
When attempting to sign on to EZTeller, you receive the following error message: Unable to recognize Host settings. Root Cause: Your host setting does not match the Host ID field in your license file. Workaround: To resolve: with the host status as ...
ERROR 3112: Records Can't be Read; No Read Permissions
You receive the error message: ERROR 3112: Records Can't be Read; No Read Permissions when trying to repair a .mdb file using the ezrepair.exe. Root Cause: UnKnown Workaround: Make note of the path and file in the error message. Select Start > ...
Unable to find Special Accounts Monitor server (when logging on to EZTeller32)
Unable to find Special Accounts Monitor server. Root Cause: You receive this message when logging into EZTeller32 or when accessing the Special Accounts Monitor (SAM) in Superview32. The files SAM_DLL.dll and SAMAdmin.dll are missing or did not ...
Error states "Cannot print blank check" when Attempting to Print from EZTeller to Blauser Laser Checks
Cannot print blank check Root Cause: The error is location specific. Someone in that branch location entered a Cashier's Check without a payee. This entry could have been done either through EZTeller or directly through the Blauser laser check ...
The Maximum Records Have Been Scanned.
The Maximum of (number) records have been scanned. To view more, set "Maximum Items" in the Journal Scan section of your Profile settings to a larger value. Root Cause: You are running a journal scan and the error occurs. By default, EZTeller lists a ...
Run-Time error 339 - Component Vsflex6.ocx or One of its Dependencies is Missing.
Run-Time error 339 - Component Vsflex6.ocx or one of its dependencies is missing. Root Cause: You are trying to view the user List in EZID and the error occurs. The file Vsflex6.ocx is missing from the Windows\System32 folder or needs to be ...
Error states: Warning! You have exceeded the ending serial number range for cashier's checks. EZTeller will not print any more cashier's checks.
Warning! You have exceeded the ending serial number range for cashier's checks. EZTeller will not print any more cashier's checks. Root Cause: You attempt to perform a Sell Check transaction and receive the following error message: "Warning! You have ...
DeLaRue Cash Dispenser Error 36: Failure to Feed.
DeLaRue Cash Dispenser Error 36: Failure to feed. This issue started when $20.00 dollar bills doubled and got stuck in the cash dispenser. The DeLaRue vendor came out to the bank and cleared the bills. The ACD machine was working and now the teller ...
Unable to Connect to Host Interface Server (Error Received When Starting EZTeller or Superview)
Unable to Connect to Host Interface Server Root Cause: The Host and/or Comm interface DLL files are not registered. Workaround: EZTeller Enterprise Edition: Confirm you have the files C:\EZTeller\EZHostENT.DLL and C:\EZTeller\EZCommENT.DLL. Note: The ...
Error Code 80040e09, IDispatch Error 3081-Microsoft OLE DB Provider, Select Permission Denied on Object.
You have received a system/network error. Please contact your supervisor and/or system administrator and reference the System and Network Error section in your Superview User Guide or Online Help. The error information is as follows: Error from ...
Host: Connection Denied: Comms Invalid Connection Name.
Connection Denied: Comms: Invalid Connection Name. Root Cause: A user is signing onto a workstation and the error occurs. The workstation could be missing the CStation number or the Cstation number is invalid. Workaround: Open Superview and select ...
Error 380 Invalid Property Value.
Error 380 Invalid Property Value. Error Occurred in MASKEDBOX. EZEnterprise CTR will Shutdown. Root Cause: You are attempting to process a CTR in EZTeller or Superview and the error occurs. This is due to invalid data in a field such as a tax id ...
Servicing Director 14.2 Custom Document Error: "Missing parameter values"
Missing parameter values. Save to file not attempted. Archiving not attempted. Root Cause: This error only occurs on custom Crystal Reports documents that use the advanced Prompt for Parameter feature in Crystal Reports. This error occurs in ...
Servicing Director Event Manager Report Error: Currently No Information for this Query
Report Wrapper Currently, there's no information for this query. Add information by adding a new report or letter query in the Setup portion of this module and then try again. Root Cause: This error is caused when Event Manager does not have a SQL ...
Servicing Director Licensing Error: Your loan limit...has been exceeded...
Licensing Your loan limit of #### loans has been exceeded with #### active loans. Loan Servicing will not run. Select Help to learn hot to receive a new license. Root Cause: Servicing Director is licensed by a loan limit, which counts the number of ...
Servicing Director LSCnfg Utility Error: "Failed to create SQL-DMO..."
Failed to create SQL-DMO object (hr=0x80040154) Root Cause: Your SQL server is missing the prerequisite called SQL Database Management Objects (DMO). Workaround: SQL DMO is a SQL server component available from Microsoft. For customers using SQL ...
Servicing Director Application Error: "The INSERT permission was denied..."
There was an error checking the number of users due to the following reason: The INSERT permission was denied on object 'tCurrentUsers', database 'Service', schema 'dbo'. Root Cause: This error can be caused by alterations in the permissions used by ...
UltraData Online Interface Error After Upgrading to Servicing Director 15.1: "Unable to get response from Interlinq...Invalid Username or Password."
Unable to get response from Interlinq StatusCode = "Error" Error Code = "1" Description = "Invalid Username or Password". Root Cause: The UltraData Online Interface uses a Connect web service. If you have the Servicing Director Connect version of the ...
Servicing Director Applications Installation or Upgrade Error: "The Event Manager server name is invalid."
Servicing Director (Applications) - Installation The Event Manager server name 'xxxxx' is invalid. Note: In the example above, the 'xxxxx' is a placeholder, and your message will have the SQL server name you entered instead of 'xxxxx'. Root Cause: ...
Servicing Director Event Manager Error: "Insert into t_lockbox...is not a valid flat payment record file..."
Insert into t_lockbox -- Error: The conversion of a varchar data type to a datetime data type resulted in an out-of-range value. The statement has been terminated. File 'xxxxx.txt' is not a valid flat payment record file. Not all data are read. Root ...
Servicing Director Customer Self-Service 14.2 installation Error: "Offline join completion information was not found"
Offline join completion information was not found Root Cause: This error is caused by a Microsoft Windows issue. Workaround: Have your local IT or system administrator use their Microsoft Windows support resources to resolve this error. The "Offline ...
Servicing Director User Defined Form Error: "Failed to create Business Object..."
Failed to create Business Object <name of a table in a user defined DropList field> Root Cause: The user defined DropList field on the User Defined Form is missing a field Width setting. Workaround: Open the System Administration Table Setup User ...
LSCNFG Server Application Error: The Process was Terminated
Application: LSCnfg.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException at <Module>.CLSCnfgDlg.{CTOR}(CLSCnfgDlg*, CWnd*) at ...
Payment Processing Payoff Error: There Must Be a History Record To Calculate Prepaid Interest
There must be a history record to calculate prepaid interest. Root Cause: In the case of a new loan, if no payment has been made yet, but the loan will be paid off now, you may receive this error when you try to calculate a payoff or produce a payoff ...
Servicing Director Customer Self-Service Test Utility Exception Message: "...The channel 'http' is already registered...."
Testing application connectivity using configuration file: C:\Inetpub\wwwroot\ILSWeb\client.config EXCEPTION ENCOUNTERED! MESSAGE: Remoting configuration failed with the exception 'System.Runtime.Remoting.RemotingException: The channel 'http' is ...
Event Manager Lockbox Import Error: Insert into t_lockbox -- Error: Conversion Failed...Not a Valid Flat Payment Record File
The event failed and reported this error: Insert into t_lockbox -- Error: Conversion failed when converting datetime from character string. File '<your lockbox import file path>' is not a valid flat payment record file. Not all data are read. Root ...
Servicing Director Application ODBC Driver Message: "The ODBC drivers required for the Loan Servicing software are version..."
The ODBC drivers required for the Loan Servicing software are version 12.00.4219. The ODBC drivers found on this computer are version 11.00.2100. These drivers are INCOMPATIBLE with the Loan Servicing system. Please re-install Loan Servicing on this ...
Unable To Log in to Servicing Director Portal
The message below will appear when attempting to log in to the Support portal: Thank you for your interest in Servicing Director. Unfortunately the information you requested is only available to clients licensed for Servicing Director. Root Cause: ...
Servicing Director Application Logon Error: "Invalid object name ..."
Invalid object name '<a database table name>', Statement(s) could not be prepared. Root Cause: If you receive this error when you try to open a Servicing Director application and the expected logon screen does not appear, then usually the root cause ...
Servicing Director Customer Self-Service Error: "Your Username or Password was not correct..."
Your Username or Password was not correct. You may also be seeing this message if your Username has been locked out. Root Cause: The username or password is not correct, or the login might be locked. One, two or all three of these conditions will ...
Application Error: Failed to Create AppDomain
Failed to create AppDomain "mssqlsystemresource.sys[runtime].41". Method's type signature is not Interop compatible. Root Cause: This is a Microsoft SQL Server configuration issue for your Microsoft product support to resolve. Workaround: Have your ...
Servicing Director Installation Program Error: "The install cannot find a previous version of Servicing Director..."
Servicing Director Application Update Setup The install cannot find a previous version of Servicing Director. The install can not continue. Root Cause: The installation program you are running is a small update or service pack update for a full ...
New Task Error Cannot Insert the Value into Column
TskChange: Database Error during ChangerAppend : Error = Cannot insert the value into column 'ChangedBy', table 'Service.dbo.TskQueueHistory'; column does not allow s. INSERT fails. The statement has been terminated. SQL = INSERT INTO ...
Monthly Billing Statement Update Event Email Error: Sp_OASetProperty Send Returns -2147220980
sp_OASetProperty Send returns -2147220980; Source: CDO.Message.1 Description: At least one recipient is required, but none were found Root Cause: This message will be generated when there is no email address for a borrower set to receive electronic ...
Servicing Director Corporate Advances Run-Time Error: "...Type mismatch..."
<Object: "MAPR_CB', Event:"EventPumpData", Line: 7> Type mismatch: "This.Check" Root Cause: This is an issue in Servicing Director 16.3. Workaround: Create a temporary "dummy" new legal fee as a workaround for this issue. You do not need to use the ...
Servicing Director Link (SD Link) Connection Editor Error: Login failed for user 'ILSWebUser'
Failed to test connection. Login failed for user 'ILSWebUser' Root Cause: The most common cause for this message is the SD Link has the wrong password for the SQL server login named "ILSWebUser." Other possible issues are the login is locked, or ...
Next page