Issues
Initial Analysis Must be Performed First and Another Batch Final Update has Invalidated These Loans
While doing Trial and Final Analysis, you receive the following error: Initial Analysis must be performed first and another Batch Final Update has invalidated these loans. If you proceed these loans will be deleted. Workaround: Delete the batch from ...
Servicing Director Repayment Plan Agreement Letter Does Not Generate As Expected
You may find that the Repayment Plan Agreement letter did not generate for a loan as expected. You should check that the necessary required conditions exist for the loan in order for a Repayment Plan Agreement Letter to generate Environment: ...
After Connection Errors Trying to Open a Servicing Director Application, An Unexpected SQL Server Login Screen Appears
If there are connection errors when you try to open a Servicing Director application, and the expected logon screen does not appear, then another Microsoft provided SQL Server Login screen may appear. The Microsoft SQL Server login screen will show ...
Servicing Director Mini Milar Export Includes Loans Which Were Cancelled In The Prior Month
Your mortgage insurance vendor may report to you that the Servicing Director Mini Milar Export that you have submitted has included loans which were cancelled in the prior month. Workaround: Currently there is no workaround for this issue. Product ...
Billing statement export does not have identifier field to identify loans that are receiving online billing statements
If you have a third party online solution that provides borrowers with online billing statements, you may want the Fusion Servicing Director Billing Statement Export to identify to your print vendor which loans in the Billing Statement Export are ...
End of Day Event Manager Run: All Events Suddenly End While Running Events With Events Not Attempted
After you start the Servicing Director end of day, where Event Manager has begun the Run All of your list of events, the Event Manager application stops running, possibly in the middle of an event, while other events are still on the scheduled events ...
Billing Statement Export File Includes Loans With Exception Mail Stops
The Fusion Servicing Director Billing Statement Export includes loans with exception mail stops. Workaround: The Billing Statement Export includes any loans that have exception mail stops. The Billing Statement Export file does, however, include a ...
Credit Bureau Reporting - Final Reporting For A Completely Paid Off Loan
When a loan is paid in full, when and how is the Final Credit Bureau Reporting done? Workaround: If a loan it is Paid Off in current month, then it will report for the current month as well as for the next month. For example if the loan is paid off ...
Loan Unexpectedly Has Stops
You want to know what to do when a loan unexpectedly has a stop in it. Workaround: Run the Stops Rpt from the Event Manager (System Administration > Event Manager > Available Events > Customer Service > Reports). The report shows the list of stops ...
Payoff Action Code Displays 00
A payoff was reversed, and the action code now displays 00. Workaround: As of 16.3, when a loan is paid off, it is reported as action code 60. When a reversal is done, it is reported as Action Code 00. This is a correction and shows the loan as it ...
Servicing Director UltraData Realtime Payment Interface is Slow to Respond
The Servicing Director Realtime Payment Interface relies heavily on two local servers, and the Interface performance is largely dependent on the performance of these two servers. If the local servers perform slowly at times, then the Interface will ...
FSP Collectors Work List and Member Contact Maintenance Tools Unable to Open Servicing Director (Interlinq) Contact Screen
When you try to use the FSP Collectors Work List and Member Contact Maintenance Tools Interlinq Collections button to open Servicing Director (Interlinq) contact screen, the Servicing Director Contact screen does not open. Workaround: This issue ...
Servicing Director Borrower Screen Does Not Display The Borrower Phone Number
When accessing the Servicing Director Borrower screen, from any of the application modules, the borrower phone number does not display in the main Borrower screen. Environment: Servicing Director Borrower screen Workaround: In the Edit Borrower Phone ...
Servicing Director SWBC Insurance Outsource Export Event Excludes Loans With Insurance Type Force Placed Hazard
The SWBC Insurance Outsource Export event will not include loans with a tracking line Insurance type of Force Placed Hazard. Environment: SWBC Insurance Outsource Export event Workaround: There is currently no work around for this issue, and for now ...
When Should the Servicing Director Fannie Mae New Defaults Upd Event be Scheduled to Run
When should the event be scheduled to run? The Fannie Mae New Defaults Upd event is one of the steps involved in the process of reporting delinquencies to Fannie Mae. The Fannie Mae New Defaults Upd event automatically adds default records for Fannie ...
Servicing Director User Is Only Able To View Masked Borrower Tax ID And Is Unable To Edit The Borrower Tax ID
A User in Servicing Director may only be able to see the borrower Tax ID as masked (last four digits), and also may not be able to edit the borrower Tax ID. Environment: Borrower Tax ID Workaround: Servicing Director has security in place to allow ...
Invalid Connection String Attribute
When trying to access reports in Superview, you receive the following error: Invalid Connection String Attribute Workaround: Your SQL password contains unacceptable characters. EZTeller/Superview SQL passwords cannot contain the following characters: ...
Error: ICR Service Windows Service is Not Responding
You are logging into Fusion EZTeller Enterprise with ActiveView Teller Capture and receive the error, "Application cannot continue because the required "ICR Service" Windows service is not responding. It may not be installed, configured, or started. ...
Database installation stops responding after selecting install
The Fusion Servicing Director Database Installation stops responding after selecting Install or the Installation program MSIExec.exe is reported as not responding. In some cases, the Installation may appear to finish, but no databases are created; in ...
Cannot Produce an IRS 1098 Tax and Interest Statement for a Borrower other than Primary Borrower
The Fusion Servicing Director IRS 1098 Tax and Interest Statement by default, produces a statement only for the Primary Borrower. Is it possible to also produce the IRS 1098 Tax and Interest Statement for non-primary borrowers? Workaround: By design, ...
Servicing Director Event Manager Did Not Run All Scheduled Events
After the Event Manager run all scheduled events, you find the completed events did not include some event you wanted to run. For example, you have a power outage during your end of day processing, so the Event Manager run all scheduled events is ...
Online Payments Doesn't Allow Additional to Principal Payments
The option to make an Additional to Principal payment is not available on the Online Payment Request screen. Workaround: The Customer Self Service Online Payments has an option allowing the borrower to submit additional to principal payment amounts ...
Servicing Director Does Not Automatically Create Comments for a Custom Crystal Reports Document
After creating a custom Servicing Director Crystal Reports document, comments are not automatically created when the custom document is produced from Servicing Director. Workaround: If you want Servicing Director to automatically create comments in ...
Email Address and Phone Number are not Showing on CTR Record
When you view the customer's record under CTR > Main Menu > Customer Information, you can see the email address and phone number. When you view the CTR record and edit the Beneficiary, the email address and phone are not showing. You open the CTR ...
Unable to Log into Customer Self-Service After Entering the UserName and the Page is Redirected Back to the Login Page Before Entering the Password
When a user tries to log into the Customer Self-Service borrower web page, the logon page prompting for the username appears, but after entering the username, the web page never moves on to prompt for the password. Instead, the browser is redirected ...
Servicing Director Event Manager ACH Web Export Event Without Drive or Folder Path Completes Without Error But No Export File created
You run the Event Manager ACH Web Export, which completes without error, but no export file can be found. The Build ACH Web Payments Batch completed successfully and there are payments in the batch, with the payments showing a current exported date. ...
Servicing Director Locate Loan Search Does Not List a Loan When Exact Information For the Loan is Supplied
You use the locate loan screen to search for a loan and supply exact match information for the loan, but the loan is not found. For example, you supply the actual correct last name for the borrower; no other search criteria is entered, but the loan ...
Servicing Director Credit Reporting Set to "Do Not Report" Suppresses Reporting for All Borrowers on the Loan, Including Additional Borrowers
If you set the loan to 'Do Not Report' on the Credit screen, this will suppress reporting for all borrowers on that loan. Servicing Director Credit Reporting cannot suppress a Primary Borrower from being reported to the credit bureaus, and at the ...
In Servicing Director Release 15.3 and prior the GNMA RFS Issuers Monthly Reporting Export may Incorrectly Export Zeroes Instead of Blank Spaces for Replacement Reserves Field
In Servicing Director Release 15.3 and prior, the GNMA RFS Issuers Monthly Reporting Export may incorrectly export zeroes instead of blank spaces for the Replacement Reserves value. Replacement Reserves is Field 21 and is found in position 207-215 of ...
Monitoring Servicing Director User Security Setup
You may have a need to monitor and analyze Servicing Director user security. Environment: Servicing Director User Security Workaround: The User Security report lists users' access levels by module and screen name. The report will list each ...
Unable To Delete an Archived Document In Servicing Director
You may find that you are unable to delete an archived document in Servicing Director. In the Customer Service application > Options menu > Archiver screen, when you select a specific document, the Delete Document button is disabled or grayed out. ...
Unable to Open Servicing Director Help or Sample Reports or Data Dictionary
The Servicing Director Help installed with the Servicing Director applications, and the downloaded Data Dictionary and Sample Reports are Windows .CHM format file. When opening a .CHM file for the first time in Windows, you may encounter a Windows ...
UltraData FSP Payments Sent to the Servicing Director Realtime Online Payment Interface Are in the Sweep Account
UltraData FSP real estate loan payments, periodic payments, home banking payments, teller payments, and so on that are sent to Servicing Director for realtime posting over the Realtime Online Payment Interface are unexpectedly found in the Sweep ...
Servicing Director Freddie Mac EDR Export Event Will Not Restrict Loans by Investor
The Servicing Director Freddie Mac EDR Export event will include ALL loans that are tied to an investor which has been set up using a reporting type of FHLMC. You can verify the reporting type for your investors in the Investor Accounting application ...
The Servicing Director Help About Screen Licensing Level for Service Release Is 0 (zero)
When you view the Servicing Director Help > About screen, the licensing information under Service Release is all zeros. Workaround: The Service Release application has its own Service Release license provided with your license information for the ...
Servicing Director Event Manager Event Criteria Printer Name Changes to the Name of the Default Printer
After you successfully set up an Event Manager event with criteria that specifies a named printer on your system, the printer name changed to the default printer name unexpectedly when you ran the event. Workaround: This is an automatic setting in ...
Servicing Director Printing Is Not Working
Your Fusion Servicing Director document will not print. Workaround: The Servicing Director product installation delivers many reports and letters, and there can be more than one way to print a document. Be sure to note which Servicing Director ...
All Users Can't Login Error
There was an error checking the number of users due to the following reason: The transaction database 'Service' is full. To find out why space in log cannot be reused, see log_reuse_wait_desc colum in sys.databases. Workaround: Please contact your ...
Servicing Director Prior Year Letters Are Not Available For Years After 2012
Servicing Director Prior Year Letters Are Not Available For Years After 2012. In Event Manager, System Administration, Prior Year Letters, the most recent prior year available to select from is 2012. This is by design. Servicing Director utilizes a ...
Teller is Prompted to Select a Workstation ID Every Time EZTeller is Launched on a Win7 PC
EZTeller reads the ezenterprise.ini file on startup. If permissions are not setup properly on the Win7 PC, the software cannot access the file and you will be prompted to enter the information again. You are prompted to select the workstation ID when ...
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